Barracuda experienced a major incident on September 21, 2026 affecting XDR Service, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
XDR Service
Update timeline
- identified Sep 21, 2026, 01:41 PM UTC
Log ingestion for Inky has been delayed starting September 16. Our engineering team is working on recovery. Customers may be receiving log delay alerts caused by the issue.
- monitoring Sep 21, 2026, 02:15 PM UTC
Log processing is recovered and the engineering team is researching log restoration.
- resolved Sep 22, 2026, 02:22 PM UTC
Service has been restored but engineering is still evaluating impact to log data during the outage time period.