Intermittent connectivity issues affecting BC Connect UI
Affected: Connect UI Login
Banking Circle Outage History
Banking Circle is up right nowBanking Circle had 30 outages in the last 2 years totaling 127h 54m of downtime — averaging 1.2 incidents per month.
There were 30 Banking Circle outages since September 25, 2024 totaling 127h 54m of downtime. Each is summarised below — incident details, duration, and resolution information.
Intermittent connection errors on the API and BC Connectivity
Affected: PaymentsAccounts and BalancesNotificationsConnect UI Login
Timeline · 15 updates
Banking Circle: WebHook delays
Affected: Notifications
Timeline · 7 updates
- identified Jul 15, 2026, 11:28 AM UTC
We’re aware of a problem impacting WebHook delivery for some clients and are looking into it.
- identified Jul 15, 2026, 11:35 AM UTC
We are continuing to work on a fix for this issue.
- identified Jul 15, 2026, 12:30 PM UTC
We are still investigating the delays to webhooks delivery for some of the clients.
- identified Jul 15, 2026, 01:21 PM UTC
We are continuing to work on a fix for this issue.
- identified Jul 15, 2026, 02:19 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Jul 15, 2026, 03:55 PM UTC
A fix has been deployed, and we are monitoring the results. We are currently processing the backlog of delayed webhooks. This incident will be considered resolved once all delayed webhooks have been processed.
- resolved Jul 15, 2026, 07:29 PM UTC
All delayed webhooks have been processed and the incident is resolved.
Delayed status updates for payments
Affected: Accounts and BalancesReportingNotifications
Timeline · 2 updates
- identified Jul 02, 2026, 01:51 AM UTC
We are currently experiencing a technical issue affecting our core banking system. Real time instant payments are continuing to process as normal but balance updates in our online portal may be delayed or not reflect recent activity. FX bookings are temporarily unavailable. We are actively working to remediate this issue.
- resolved Jul 02, 2026, 02:43 AM UTC
A fix has been implemented, and the incident is resolved. We will continue to monitor the situation. Clients will gradually see balances updating for pending transactions.
Account Information issue
Affected: Accounts and Balances
Timeline · 3 updates
- identified May 28, 2026, 06:57 AM UTC
We are aware of an issue that is impacting some client retrieving Account Information via Banking Circle Connect. We have identified the issue and are currently working on a fix.
- identified May 28, 2026, 08:00 AM UTC
We are continuing to work on a fix for this issue.
- resolved May 28, 2026, 08:57 AM UTC
This incident has been resolved.
Account Balances not updating
Affected: Accounts and Balances
Timeline · 3 updates
- investigating May 20, 2026, 05:20 AM UTC
We are aware of an incident currently affecting payment bookings within the BC system. Payment processing is unaffected; however, there is currently a delay between payment receipt on inbound transactions and processing on outbound transactions, with the account balance updating. Rest assured that we are actively working to remediate this and will provide updates in due course.
- monitoring May 20, 2026, 05:41 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 20, 2026, 06:01 AM UTC
This incident has been resolved.
Delays on a small volume of SEPA Instant processing towards counterparties
Affected: Payments
Timeline · 6 updates
- identified May 19, 2026, 10:07 AM UTC
We have identified the issue and we are working on a fix.
- identified May 19, 2026, 11:03 AM UTC
There is an ongoing scheme-wide incident impacting the processing of SEPA Instant Payments. Banking Circle is experiencing banks within the scheme are offline due to the incident. Payments to the counterparties who are offline remain in a pending processing state until the incident is resolved. Banking Circle will update the status page of any new developments
- identified May 19, 2026, 01:24 PM UTC
Banking Circle is still experiencing some banks within the scheme are offline due to the incident. Payments to the counterparties who are offline remain in a pending processing state until the incident is resolved. Banking Circle continues to monitor the situation and will update the status page in case of any further developments.
- identified May 19, 2026, 06:40 PM UTC
We are continuously seeing some banks coming back online and accepting payments. We are aware there are still delays in the scheme due to this issue and not all banks are online as of yet. We have experienced some rejections due to transactions exhausting the amount of retry attempts to the banks that are currently offline. Clients will be able to see the rejected payments.
- identified May 20, 2026, 05:34 AM UTC
Banking Circle has identified a small volume of Payments still in pending processing state while a limited numbers of banks remains offline. We expect the scheme to be fully operational later in the day.
- resolved May 20, 2026, 10:37 AM UTC
Banking Circle has observed a significant improvement, with the majority of previously affected banks now back online. Based on the current status, this external incident is considered resolved.
Reporting & balance updating delays
Affected: Accounts and BalancesReporting
Timeline · 5 updates
- investigating May 12, 2026, 11:00 AM UTC
We are investigating an issues that is resulting in Reporting & Balance updating delays. We are working on a fix and further updates will follow.
- identified May 12, 2026, 11:09 AM UTC
The issue has been identified and we are working on the fix.
- monitoring May 12, 2026, 11:39 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring May 12, 2026, 12:29 PM UTC
We are continuing to monitor for any further issues.
- resolved May 12, 2026, 12:58 PM UTC
This incident has been resolved.
Banking Circle: WebHook issue
Affected: Notifications
Timeline · 3 updates
- investigating Apr 02, 2026, 02:17 PM UTC
We’re aware of a problem impacting WebHook delivery for some clients and are looking into it.
- identified Apr 02, 2026, 02:36 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Apr 02, 2026, 03:59 PM UTC
This incident has been resolved.
Service Degradation – BC Connect
Timeline · 2 updates
- investigating Mar 07, 2026, 04:19 PM UTC
We are currently investigating a service degradation affecting parts of BC Connect. At this time: Core payment and transaction processing remains operational Some clients may experience issues with authorization‑dependent functions Specifically, a limited number of clients may be unable to perform token minting or redemption actions The issue appears related to network/DNS resolution affecting authorization services, and our technical teams are actively investigating together with platform and network specialists. We are continuing to monitor the situation closely and will provide further updates as soon as more information is available..
- resolved Mar 07, 2026, 05:05 PM UTC
The service degradation affecting authorization and API access for some BC Connect clients has been resolved. What happened: The issue was caused by an external DNS resolution problem impacting bankingcircleconnect.com, which led to intermittent failures when obtaining authorization tokens. This resulted in partial and client‑specific impact across some API integrations. Current status: DNS resolution has been restored Authorization token retrieval is functioning normally Core payment, FX, and reporting services are operating as expected Monitoring confirms service stability We will continue to monitor closely to ensure full stability. Thank you for your patience.
Issue impacting Faster Payment processing
Affected: Payments
Timeline · 3 updates
- investigating Feb 19, 2026, 03:16 PM UTC
We are experiencing an issue impacting Faster Payment processing for both inbound and outbound. We are investigating the issue and will keep you updated.
- monitoring Feb 19, 2026, 03:58 PM UTC
The issue has been identified and successfully resolved. We are actively monitoring the situation to ensure that faster payment processing has resumed to normal operation.
- resolved Feb 19, 2026, 03:59 PM UTC
This incident has been resolved.
External incident impacting DKK payment schemes
Affected: Payments
Timeline · 2 updates
- investigating Dec 15, 2025, 08:46 PM UTC
Please be advised that Danmarks Nationalbank has reported issues affecting the DKK payment schemes. As a result, delays in the processing of DKK payments may occur. This is a sector‑wide incident impacting most Danish banks. Banking Circle's infrastructure is not directly affected, and the delays have been caused by external factors. We are actively monitoring the situation and will inform you as soon as it has been resolved.
- resolved Dec 15, 2025, 10:51 PM UTC
This incident has been resolved.
Payment Statuses / Updates are delayed
Affected: Accounts and BalancesReporting
Timeline · 5 updates
- investigating Sep 29, 2025, 07:27 AM UTC
We are aware of an issue impacting statuses and updates of payments. We are currently investigating the data being out of sync.
- investigating Sep 29, 2025, 07:54 AM UTC
Investigations are ongoing and Banking Circle are working for a resolution. Updates will continue.
- identified Sep 29, 2025, 09:20 AM UTC
A fix has been implemented which has restored the syncing of new transactions. However, we are still working on the backlog of transactions impacted prior to the fix. We will keep you updated on the backlog.
- monitoring Sep 29, 2025, 10:06 AM UTC
A fix has been deployed for the backlog. Clients should start seeing their transactions synchronizing shortly. We will confirm once all transactions are cleared.
- resolved Sep 29, 2025, 10:56 AM UTC
This Incident has been resolved. All transactions are now cleared.
Inbound Payments not being applied to clients accounts
Affected: Accounts and Balances
Timeline · 5 updates
- investigating Sep 03, 2025, 11:52 AM UTC
We are aware of an issue with Inbound Payments not being applied to clients accounts. We are currently investigating the problem internally.
- identified Sep 03, 2025, 12:08 PM UTC
We believe that we have identified the underlying cause of the problem and are currently implementing a fix to mitigate the situation.
- identified Sep 03, 2025, 01:32 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Sep 03, 2025, 01:34 PM UTC
We have implemented a corrective measure that has reduced the number of payments not appearing on client accounts. Efforts are ongoing to ensure that all affected transactions are fully reflected.
- resolved Sep 03, 2025, 02:00 PM UTC
We have now cleared the backlog of transactions. This incident has been fully resolved and there is no impact on clients accounts.
Delays in transactions being synced to clients accounts.
Affected: Accounts and Balances
Timeline · 2 updates
- investigating Sep 01, 2025, 11:00 AM UTC
We are aware of some delays in transactions being synced to clients accounts. Transactions are processing however the sync towards clients accounts and balances may be impacted. Investigation is ongoing and we are working on a resolution.
- resolved Sep 01, 2025, 11:35 AM UTC
This incident has been resolved.
Issues with inbound and outbound Faster Payments
Affected: Payments
Timeline · 5 updates
- investigating Jul 20, 2025, 01:38 AM UTC
We are currently encountering an issue affecting both incoming and outgoing FPS. We are investigating the issue and will provide updates as soon as new information is available.
- monitoring Jul 20, 2025, 07:41 AM UTC
Operations have resumed, and we are diligently monitoring the situation.
- identified Jul 20, 2025, 11:15 AM UTC
Incoming Faster Payments are being delayed. The issue is being investigated with our service provider.
- investigating Jul 20, 2025, 11:30 AM UTC
Incoming and Outgoing Faster Payments are being delayed. The issue is currently being investigated with our service provider. We will share more updates once available.
- resolved Jul 20, 2025, 04:23 PM UTC
The issue is resolved; payment processing is back to normal.
Missing Funding and Delayed Balance.
Affected: PaymentsAccounts and Balances
Timeline · 3 updates
- identified May 22, 2025, 06:59 AM UTC
We are investigating an issue that is impacting balances where clients are seeing there payment in a Missing Funding state. We are working on a solution and will update
- monitoring May 22, 2025, 07:24 AM UTC
A Fix has now been implemented and Missing Funding status should be resolved. We will continue to monitor the issue.
- resolved May 22, 2025, 07:34 AM UTC
This incident has been resolved.
Reporting issues
Affected: Reporting
Timeline · 4 updates
- identified May 16, 2025, 07:54 AM UTC
We have identified an issue with clients reporting. Payments are processing normally, however reporting is impacted, with reports being stuck in Queued state.
- identified May 16, 2025, 08:44 AM UTC
Banking Circle are continuing the investigations into the issue and are working on a solution for the incident. Updates will be provided.
- monitoring May 16, 2025, 09:58 AM UTC
We have implemented a fix and are seeing reports are now being delivered as expected. Banking Circle will continue to monitor.
- resolved May 16, 2025, 10:22 AM UTC
Following on from a fix implemented and monitoring of this, Client have confirmed the reporting is now back to BAU.
Issue with reporting
Affected: Reporting
Timeline · 3 updates
- identified Apr 21, 2025, 08:57 AM UTC
Payments are processing normally, however reporting is experiencing issues which are causing delays.
- monitoring Apr 21, 2025, 10:31 AM UTC
We have implemented a fix to remediate the issue and are currently monitoring the situation.
- resolved Apr 21, 2025, 12:03 PM UTC
The issue is resolved.
Issues with payment processing and reporting
Affected: PaymentsReporting
Timeline · 7 updates
- investigating Apr 05, 2025, 07:34 AM UTC
We are currently encountering an issue affecting both payment processing and reporting. We are actively investigating the matter and we will keep our clients informed of any updates.
- monitoring Apr 05, 2025, 08:16 AM UTC
The issue has been identified and a fix implemented. Payment processing operations have resumed. We are actively monitoring the situation to ensure a full return to normal operations.
- monitoring Apr 05, 2025, 01:48 PM UTC
Fixes have been implemented, and payment processing operations have resumed. However, we are still experiencing some delays in processing affecting reporting updates. The situation will be actively monitored until we return to normal operations.
- monitoring Apr 05, 2025, 02:44 PM UTC
Some delays may still occur. Clients may experience delays in bookings and report updates. The situation is expected to be rectified within 2 hours. We are monitoring the situation continuously and will provide updates.
- monitoring Apr 05, 2025, 04:14 PM UTC
Confirmations indicate that payments and reporting have returned to normal for our Clients. The issue is considered resolved, but we will continue to monitor the situation closely.
- monitoring Apr 05, 2025, 04:16 PM UTC
Confirmations indicate that payments and reporting have returned to normal for our Clients. The issue is considered resolved, but we will continue to monitor the situation closely.
- resolved Apr 05, 2025, 05:39 PM UTC
This incident has been resolved.
FX and Payment Processing issues
Affected: Accounts and BalancesReportingNotifications
Timeline · 7 updates
- investigating Apr 01, 2025, 09:14 AM UTC
We are investigating an issue regarding FX and Payment Processing. Payment may be showing as Pending Processing. We will provide updates as soon as new information is available.
- investigating Apr 01, 2025, 09:23 AM UTC
We are continuing to investigate this issue.
- identified Apr 01, 2025, 09:36 AM UTC
We are facing connectivity issues with an External Provider. They are aware of the issues. Currently all payments will be held in a Pending Processing Status. FX is also impacted. Our provider is working on a resolution, and we will update in due course.
- monitoring Apr 01, 2025, 10:27 AM UTC
The issue has now been resolved and we are now processing transactions. Banking Circle will continue to monitor this.
- identified Apr 01, 2025, 12:08 PM UTC
Whilst payments are processing, we are aware of some delays in Reporting and Status updates showing on BC UI. This is currently being worked on and Banking Circle are working on a fix to show the correct status and deliver reporting/notifications.
- monitoring Apr 01, 2025, 12:50 PM UTC
Reporting, notifications and balances should now be updating for clients. BC will continue to monitor.
- resolved Apr 01, 2025, 01:10 PM UTC
This incident has been resolved.
Banking Circle Connect: Connectivity issues
Affected: Connect UI Login
Timeline · 3 updates
- investigating Mar 23, 2025, 10:31 AM UTC
We are investigating an issue regarding clients connectivity to Banking Circle Connect and other components (reporting, FX). We are working on the issue and will provide updates.
- monitoring Mar 23, 2025, 11:10 AM UTC
Services should be back online, and we are actively monitoring the situation before closing the incident.
- resolved Mar 23, 2025, 11:27 AM UTC
This incident has been resolved.
External issue with TIPS impacting instant payments
Affected: Payments
Timeline · 2 updates
- identified Mar 05, 2025, 02:16 PM UTC
ECB Eurosystem informs that TIPS is currently facing an incident impacting the settlement of instant payments and liquidity transfers between TIPS and other services. The incident is affecting both the EUR and SEK. Instructions sent to TIPS will be rejected and will therefore need to be resubmitted once the incident is resolved. Banking Circle will temporarily hold payments until the issue is resolved. Please check ECB Target services Operational Status Page for more details: https://www.ecb.europa.eu/paym/target/html/index.en.html?utm_source=newsletter&utm_medium=email&utm_campaign=newsletter&utm_content=link
- resolved Mar 05, 2025, 02:52 PM UTC
ECB Eurosystem informed that the incident has been resolved. TIPS is operating normally.
External issue with T2 affecting all euro transactions towards the ECB
Affected: Payments
Timeline · 7 updates
- identified Feb 27, 2025, 12:03 PM UTC
Banking Circle has become aware of an external issue with T2 affecting all euro transactions towards the ECB. Please refer to the official notification on the ECB Eurosystem site: https://www.ecb.europa.eu/paym/target/html/target2_history.en.html EURO Transactions will be delayed and Banking Circle will update the status of this incident as we get more information.
- identified Feb 27, 2025, 12:04 PM UTC
EURO Transactions will be delayed and Banking Circle will update the status of this incident as we get more information.
- identified Feb 27, 2025, 12:47 PM UTC
SEPA Instant is Processing; T2 Payments will remain Pending processing until the Incident is resolved. The ECB has identified the root cause of the incident and is working to resume normal operations. For details, visit the T2 operational status page: https://www.ecb.europa.eu/paym/target/html/target2_history.en.html
- identified Feb 27, 2025, 02:50 PM UTC
ECB Eurosystem informs that TIPS is currently facing an incident impacting the settlement of instant payments and liquidity transfers between TIPS and other services. The incident is affecting both the EUR and SEK. Slow down in responses and rejections can be expected. Please check ECB Target services Operational Status Page for more details: https://www.ecb.europa.eu/paym/target/html/index.en.html?utm_source=newsletter&utm_medium=email&utm_campaign=newsletter&utm_content=link
- identified Feb 27, 2025, 05:12 PM UTC
Banking Circle is actively monitoring the most recent developments concerning T2 and TIPS. The ECB Eurosystem is working to restore normal operations promptly. See ECB Target services Operational Status Page for more details: https://www.ecb.europa.eu/paym/target/html/index.en.html?utm_source=newsletter&utm_medium=email&utm_campaign=newsletter&utm_term=logo_link_homepage_masthead
- monitoring Feb 27, 2025, 06:50 PM UTC
ECB informed that incident related to T2 unavailability has been resolved. T2 has resumed normal operations. TIPS is also operating normally. Banking Circle is monitoring the situation.
- resolved Feb 27, 2025, 09:05 PM UTC
This incident has been resolved.
Payment Processing issues
Affected: Payments
Timeline · 3 updates
- investigating Feb 10, 2025, 11:18 AM UTC
We are investigating an issue regarding booking of payments on clients accounts. We are working on the issue and will provide updates.
- monitoring Feb 10, 2025, 11:40 AM UTC
The issue has been fixed and payments are now being processed. Monitoring will continue.
- resolved Feb 10, 2025, 12:57 PM UTC
The backlog has been cleared, all payments are being processed normally. The issue has been resolved.