Banking Circle incident

Intermittent connectivity issues affecting BC Connect UI

Major Resolved View vendor source →

Banking Circle experienced a major incident on July 17, 2026 affecting Connect UI Login, lasting 14h 4m. The incident has been resolved; the full update timeline is below.

Started
Jul 17, 2026, 05:53 AM UTC
Resolved
Jul 17, 2026, 07:57 PM UTC
Duration
14h 4m
Detected by Pingoru
Jul 17, 2026, 05:53 AM UTC

Affected components

Connect UI Login

Update timeline

  1. identified Jul 17, 2026, 05:53 AM UTC

    Users may experience difficulties accessing BC Connect, with the login page remaining in a continuous loading state. Our engineering team is currently investigating the issue.

  2. identified Jul 17, 2026, 06:00 AM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Jul 17, 2026, 06:44 AM UTC

    A fix has been implemented and we are monitoring the results. BC Connect login page is accessible again.

  4. monitoring Jul 17, 2026, 08:34 AM UTC

    We are continuing to monitor for any further issues.

  5. identified Jul 17, 2026, 09:58 AM UTC

    We are aware of some of the users may experience difficulties accessing BC Connect, with the login page remaining in a continuous loading state. Our engineering team is currently investigating the issue.

  6. identified Jul 17, 2026, 12:09 PM UTC

    We are continuing to work on a fix for this issue.

  7. identified Jul 17, 2026, 01:37 PM UTC

    We are continuing to work on a fix for this issue.

  8. identified Jul 17, 2026, 03:20 PM UTC

    We are continuing to work on a fix for this issue.

  9. identified Jul 17, 2026, 04:30 PM UTC

    We are continuing to work on a fix for this issue.

  10. resolved Jul 17, 2026, 07:57 PM UTC

    This incident has been resolved.