Banking Circle incident

Intermittent connection errors on the API and BC Connectivity

Critical Resolved View vendor source →

Banking Circle experienced a critical incident on July 16, 2026 affecting Payments and Accounts and Balances and 1 more component, lasting 17h 12m. The incident has been resolved; the full update timeline is below.

Started
Jul 16, 2026, 06:04 AM UTC
Resolved
Jul 16, 2026, 11:16 PM UTC
Duration
17h 12m
Detected by Pingoru
Jul 16, 2026, 06:04 AM UTC

Affected components

PaymentsAccounts and BalancesNotificationsConnect UI Login

Update timeline

  1. identified Jul 16, 2026, 06:04 AM UTC

    We are aware of an incident impacting connectivity via API and BCUI for some of our clients. We are currently investigating the issue.

  2. identified Jul 16, 2026, 06:39 AM UTC

    We are continuing to work on a fix for this issue.

  3. identified Jul 16, 2026, 07:15 AM UTC

    We are continuing to work on a fix for the issue. Updates will follow.

  4. identified Jul 16, 2026, 07:32 AM UTC

    Please be advised the API is now working. Banking Circle Connect remains impacted and we are working on a fix.

  5. identified Jul 16, 2026, 08:37 AM UTC

    We are continuing to work on a fix for this issue.

  6. identified Jul 16, 2026, 09:06 AM UTC

    Banking Circle Connect remains impacted and we continue working on a fix.

  7. identified Jul 16, 2026, 10:28 AM UTC

    We are currently investigating an issue with our external service provider. At this time, our API endpoints and internal processing capabilities remain available and operating as expected.

  8. identified Jul 16, 2026, 12:03 PM UTC

    We are continuing to work on a fix for this issue.

  9. identified Jul 16, 2026, 12:44 PM UTC

    We are continuing to work on a fix for this issue.

  10. identified Jul 16, 2026, 01:39 PM UTC

    We are continuing to work on a fix for this issue with our external service provider.

  11. identified Jul 16, 2026, 02:37 PM UTC

    We are continuing to work on a fix for this issue with our external service provider.

  12. identified Jul 16, 2026, 03:57 PM UTC

    We are continuing to work on a fix for this issue.

  13. identified Jul 16, 2026, 05:00 PM UTC

    We are continuing to work on a fix for this issue.

  14. identified Jul 16, 2026, 07:40 PM UTC

    We are currently working with our external service provider on a fix that is scheduled to be deployed within the next 4-6 hours, aimed to restore Banking Circle Connect availability. Next update is planned for Friday 07:00 UTC or in case of new development"

  15. resolved Jul 16, 2026, 11:16 PM UTC

    The incident is now resolved. Clients will now be able to log into the Banking Circle Connect UI.