Banking Circle incident

Issues with inbound and outbound Faster Payments

Major Resolved View vendor source →

Banking Circle experienced a major incident on July 20, 2025 affecting Payments, lasting 14h 44m. The incident has been resolved; the full update timeline is below.

Started
Jul 20, 2025, 01:38 AM UTC
Resolved
Jul 20, 2025, 04:23 PM UTC
Duration
14h 44m
Detected by Pingoru
Jul 20, 2025, 01:38 AM UTC

Affected components

Payments

Update timeline

  1. investigating Jul 20, 2025, 01:38 AM UTC

    We are currently encountering an issue affecting both incoming and outgoing FPS. We are investigating the issue and will provide updates as soon as new information is available.

  2. monitoring Jul 20, 2025, 07:41 AM UTC

    Operations have resumed, and we are diligently monitoring the situation.

  3. identified Jul 20, 2025, 11:15 AM UTC

    Incoming Faster Payments are being delayed. The issue is being investigated with our service provider.

  4. investigating Jul 20, 2025, 11:30 AM UTC

    Incoming and Outgoing Faster Payments are being delayed. The issue is currently being investigated with our service provider. We will share more updates once available.

  5. resolved Jul 20, 2025, 04:23 PM UTC

    The issue is resolved; payment processing is back to normal.