Banking Circle experienced a minor incident on September 29, 2025 affecting Accounts and Balances and Reporting, lasting 3h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 29, 2025, 07:27 AM UTC
We are aware of an issue impacting statuses and updates of payments. We are currently investigating the data being out of sync.
- investigating Sep 29, 2025, 07:54 AM UTC
Investigations are ongoing and Banking Circle are working for a resolution. Updates will continue.
- identified Sep 29, 2025, 09:20 AM UTC
A fix has been implemented which has restored the syncing of new transactions. However, we are still working on the backlog of transactions impacted prior to the fix. We will keep you updated on the backlog.
- monitoring Sep 29, 2025, 10:06 AM UTC
A fix has been deployed for the backlog. Clients should start seeing their transactions synchronizing shortly. We will confirm once all transactions are cleared.
- resolved Sep 29, 2025, 10:56 AM UTC
This Incident has been resolved. All transactions are now cleared.