Banking Circle incident

Inbound Payments not being applied to clients accounts

Minor Resolved View vendor source →

Banking Circle experienced a minor incident on September 3, 2025 affecting Accounts and Balances, lasting 2h 8m. The incident has been resolved; the full update timeline is below.

Started
Sep 03, 2025, 11:52 AM UTC
Resolved
Sep 03, 2025, 02:00 PM UTC
Duration
2h 8m
Detected by Pingoru
Sep 03, 2025, 11:52 AM UTC

Affected components

Accounts and Balances

Update timeline

  1. investigating Sep 03, 2025, 11:52 AM UTC

    We are aware of an issue with Inbound Payments not being applied to clients accounts. We are currently investigating the problem internally.

  2. identified Sep 03, 2025, 12:08 PM UTC

    We believe that we have identified the underlying cause of the problem and are currently implementing a fix to mitigate the situation.

  3. identified Sep 03, 2025, 01:32 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Sep 03, 2025, 01:34 PM UTC

    We have implemented a corrective measure that has reduced the number of payments not appearing on client accounts. Efforts are ongoing to ensure that all affected transactions are fully reflected.

  5. resolved Sep 03, 2025, 02:00 PM UTC

    We have now cleared the backlog of transactions. This incident has been fully resolved and there is no impact on clients accounts.