Banking Circle experienced a minor incident on September 29, 2025 affecting Payments, lasting 7h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 29, 2025, 05:03 PM UTC
We are experiencing issue with inbound and outbound instant flows due to an external provider issue that is affecting TIPS (EUR, DKK, SEK). We are currently working on resolving this issue. This may result in delayed outbound or inbound transaction being returned.
- investigating Sep 29, 2025, 05:48 PM UTC
The situation remains the same and we are in discussion with our external provider investigating the issue.
- investigating Sep 29, 2025, 07:32 PM UTC
Troubleshooting with our provider continues and we are investigating the issue as a priority.
- investigating Sep 29, 2025, 08:13 PM UTC
The issue remains with TIPS (EUR, DKK, SEK) not processing Inbound or Outbound. Ongoing troubleshooting and updates will continue.
- investigating Sep 29, 2025, 08:38 PM UTC
The issue remains with TIPS (EUR, DKK, SEK) not processing Inbound or Outbound. Troubleshooting with our provider continues.
- investigating Sep 29, 2025, 09:11 PM UTC
The issue remains with TIPS (EUR, DKK, SEK) not processing Inbound or Outbound. Troubleshooting with our provider continues.
- investigating Sep 29, 2025, 09:49 PM UTC
The issue remains with TIPS (EUR, DKK, SEK) not processing Inbound or Outbound. We are continuously working with our provider on the resolution.
- investigating Sep 29, 2025, 10:42 PM UTC
The issue remains with TIPS (EUR, DKK, SEK) not processing Inbound or Outbound. We are continuously working with our provider on the resolution.
- investigating Sep 29, 2025, 11:16 PM UTC
The issue remains with TIPS (EUR, DKK, SEK) not processing Inbound or Outbound. We are continuously working with our provider on the resolution.
- resolved Sep 30, 2025, 12:05 AM UTC
The incident has now been resolved. We can confirm that we are now processing both inbound and outbound TIPS flow.