Banking Circle Outage History

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Banking Circle had 17 outages in the last 2 years totaling 276h 51m of downtime — averaging 0.7 incidents per month.

There were 17 Banking Circle outages since September 29, 2025 totaling 276h 51m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://bankingcircleconnect.statuspage.io

Minor September 11, 2026

Delays on Payment Bookings

Detected by Pingoru
Sep 11, 2026, 10:44 AM UTC
Resolved
Sep 11, 2026, 11:33 AM UTC
Duration
48m
Affected: Accounts and Balances
Timeline · 3 updates
  1. identified Sep 11, 2026, 10:44 AM UTC

    We have identified an issue impacting some of our clients, that is causing delays in inbound payments being booked to clients accounts. We are currently in a process of deploying a fix that should mitigate this issue.

  2. monitoring Sep 11, 2026, 11:02 AM UTC

    A fix has been implemented and we see payments are booking correctly now. We continue to monitor the results and we will confirm in the next update once the backlog is cleared.

  3. resolved Sep 11, 2026, 11:33 AM UTC

    The backlog of messages has been processed and the incident has been resolved.

Read the full incident report →

Major September 4, 2026

SEPA Outbound Payment Processing Issue

Detected by Pingoru
Sep 04, 2026, 02:55 AM UTC
Resolved
Sep 04, 2026, 07:18 AM UTC
Duration
4h 22m
Affected: Payments
Timeline · 3 updates
  1. investigating Sep 04, 2026, 02:55 AM UTC

    We are currently experiencing a partial outage on our payment service, which is causing delays in the processing of outgoing SEPA Instant payments. All other Payments are being processed as normal. Our teams are actively investigating the issue and working to restore normal processing as quickly as possible. We will provide further updates as soon as more information becomes available. We apologise for any inconvenience this may cause and appreciate your patience while we work to resolve the issue.

  2. monitoring Sep 04, 2026, 05:58 AM UTC

    We have implemented a fix and see payments are now processing. We will continue to monitor.

  3. resolved Sep 04, 2026, 07:18 AM UTC

    This incident has been resolved.

Read the full incident report →

Major August 5, 2026

Intermittent Connectivity Issues

Detected by Pingoru
Aug 05, 2026, 05:53 AM UTC
Resolved
Aug 06, 2026, 06:14 AM UTC
Duration
1d
Affected: Connect UI Login
Timeline · 8 updates
  1. investigating Aug 05, 2026, 05:53 AM UTC

    We are aware of an ongoing issue affecting our authorization process. Users may experience intermittent connectivity issues when accessing the Authorization API. Most authentication requests continue to process successfully, so the impact appears limited to a small percentage of requests. We are investigating this as a high priority and will provide an update as soon as possible.

  2. investigating Aug 05, 2026, 06:51 AM UTC

    We are continuing to investigate this issue.

  3. investigating Aug 05, 2026, 08:31 AM UTC

    We are continuing to investigate this issue.

  4. monitoring Aug 05, 2026, 10:41 AM UTC

    Following internal investigation we see error rates have dropped significantly. Payments continue to process successfully, and transaction volumes appear comparable to normal levels. We can see the connectivity restored and we are actively monitoring the situation.

  5. monitoring Aug 05, 2026, 11:33 AM UTC

    We are continuing to monitor for any further issues.

  6. monitoring Aug 05, 2026, 12:34 PM UTC

    We are continuing to monitor for any further issues.

  7. monitoring Aug 05, 2026, 02:24 PM UTC

    We have been working closely with our 3rd party provider regarding intermittent connectivity issues affecting a component of our Authorisation platform. Our vendor has identified the underlying cause and deployed corrective measures. Early verification shows a significant improvement and the service is operating normally while additional monitoring continues. As a precaution, we are completing further validation before restoring full infrastructure redundancy. There is currently no action required from clients, and we continue to monitor the platform closely together with our external provider. Further updates will be provided if required.

  8. resolved Aug 06, 2026, 06:14 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 15, 2026

Banking Circle: WebHook delays

Detected by Pingoru
Jul 15, 2026, 11:28 AM UTC
Resolved
Jul 15, 2026, 07:29 PM UTC
Duration
8h 1m
Affected: Notifications
Timeline · 7 updates
  1. identified Jul 15, 2026, 11:28 AM UTC

    We’re aware of a problem impacting WebHook delivery for some clients and are looking into it.

  2. identified Jul 15, 2026, 11:35 AM UTC

    We are continuing to work on a fix for this issue.

  3. identified Jul 15, 2026, 12:30 PM UTC

    We are still investigating the delays to webhooks delivery for some of the clients.

  4. identified Jul 15, 2026, 01:21 PM UTC

    We are continuing to work on a fix for this issue.

  5. identified Jul 15, 2026, 02:19 PM UTC

    We are continuing to work on a fix for this issue.

  6. monitoring Jul 15, 2026, 03:55 PM UTC

    A fix has been deployed, and we are monitoring the results. We are currently processing the backlog of delayed webhooks. This incident will be considered resolved once all delayed webhooks have been processed.

  7. resolved Jul 15, 2026, 07:29 PM UTC

    All delayed webhooks have been processed and the incident is resolved.

Read the full incident report →

Major July 2, 2026

Delayed status updates for payments

Detected by Pingoru
Jul 02, 2026, 01:51 AM UTC
Resolved
Jul 02, 2026, 02:43 AM UTC
Duration
52m
Affected: Accounts and BalancesReportingNotifications
Timeline · 2 updates
  1. identified Jul 02, 2026, 01:51 AM UTC

    We are currently experiencing a technical issue affecting our core banking system. Real time instant payments are continuing to process as normal but balance updates in our online portal may be delayed or not reflect recent activity. FX bookings are temporarily unavailable. We are actively working to remediate this issue.

  2. resolved Jul 02, 2026, 02:43 AM UTC

    A fix has been implemented, and the incident is resolved. We will continue to monitor the situation. Clients will gradually see balances updating for pending transactions.

Read the full incident report →

Minor May 28, 2026

Account Information issue

Detected by Pingoru
May 28, 2026, 06:57 AM UTC
Resolved
May 28, 2026, 08:57 AM UTC
Duration
1h 59m
Affected: Accounts and Balances
Timeline · 3 updates
  1. identified May 28, 2026, 06:57 AM UTC

    We are aware of an issue that is impacting some client retrieving Account Information via Banking Circle Connect. We have identified the issue and are currently working on a fix.

  2. identified May 28, 2026, 08:00 AM UTC

    We are continuing to work on a fix for this issue.

  3. resolved May 28, 2026, 08:57 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 20, 2026

Account Balances not updating

Detected by Pingoru
May 20, 2026, 05:20 AM UTC
Resolved
May 20, 2026, 06:01 AM UTC
Duration
41m
Affected: Accounts and Balances
Timeline · 3 updates
  1. investigating May 20, 2026, 05:20 AM UTC

    We are aware of an incident currently affecting payment bookings within the BC system. Payment processing is unaffected; however, there is currently a delay between payment receipt on inbound transactions and processing on outbound transactions, with the account balance updating. Rest assured that we are actively working to remediate this and will provide updates in due course.

  2. monitoring May 20, 2026, 05:41 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 20, 2026, 06:01 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 19, 2026

Delays on a small volume of SEPA Instant processing towards counterparties

Detected by Pingoru
May 19, 2026, 10:07 AM UTC
Resolved
May 20, 2026, 10:37 AM UTC
Duration
1d
Affected: Payments
Timeline · 6 updates
  1. identified May 19, 2026, 10:07 AM UTC

    We have identified the issue and we are working on a fix.

  2. identified May 19, 2026, 11:03 AM UTC

    There is an ongoing scheme-wide incident impacting the processing of SEPA Instant Payments. Banking Circle is experiencing banks within the scheme are offline due to the incident. Payments to the counterparties who are offline remain in a pending processing state until the incident is resolved. Banking Circle will update the status page of any new developments

  3. identified May 19, 2026, 01:24 PM UTC

    Banking Circle is still experiencing some banks within the scheme are offline due to the incident. Payments to the counterparties who are offline remain in a pending processing state until the incident is resolved. Banking Circle continues to monitor the situation and will update the status page in case of any further developments.

  4. identified May 19, 2026, 06:40 PM UTC

    We are continuously seeing some banks coming back online and accepting payments. We are aware there are still delays in the scheme due to this issue and not all banks are online as of yet. We have experienced some rejections due to transactions exhausting the amount of retry attempts to the banks that are currently offline. Clients will be able to see the rejected payments.

  5. identified May 20, 2026, 05:34 AM UTC

    Banking Circle has identified a small volume of Payments still in pending processing state while a limited numbers of banks remains offline. We expect the scheme to be fully operational later in the day.

  6. resolved May 20, 2026, 10:37 AM UTC

    Banking Circle has observed a significant improvement, with the majority of previously affected banks now back online. Based on the current status, this external incident is considered resolved.

Read the full incident report →

Minor May 12, 2026

Reporting & balance updating delays

Detected by Pingoru
May 12, 2026, 11:00 AM UTC
Resolved
May 12, 2026, 12:58 PM UTC
Duration
1h 58m
Affected: Accounts and BalancesReporting
Timeline · 5 updates
  1. investigating May 12, 2026, 11:00 AM UTC

    We are investigating an issues that is resulting in Reporting & Balance updating delays. We are working on a fix and further updates will follow.

  2. identified May 12, 2026, 11:09 AM UTC

    The issue has been identified and we are working on the fix.

  3. monitoring May 12, 2026, 11:39 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring May 12, 2026, 12:29 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved May 12, 2026, 12:58 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 2, 2026

Banking Circle: WebHook issue

Detected by Pingoru
Apr 02, 2026, 02:17 PM UTC
Resolved
Apr 02, 2026, 03:59 PM UTC
Duration
1h 42m
Affected: Notifications
Timeline · 3 updates
  1. investigating Apr 02, 2026, 02:17 PM UTC

    We’re aware of a problem impacting WebHook delivery for some clients and are looking into it.

  2. identified Apr 02, 2026, 02:36 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Apr 02, 2026, 03:59 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 7, 2026

Service Degradation – BC Connect

Detected by Pingoru
Mar 07, 2026, 04:19 PM UTC
Resolved
Mar 07, 2026, 05:05 PM UTC
Duration
46m
Timeline · 2 updates
  1. investigating Mar 07, 2026, 04:19 PM UTC

    We are currently investigating a service degradation affecting parts of BC Connect. At this time: Core payment and transaction processing remains operational Some clients may experience issues with authorization‑dependent functions Specifically, a limited number of clients may be unable to perform token minting or redemption actions The issue appears related to network/DNS resolution affecting authorization services, and our technical teams are actively investigating together with platform and network specialists. We are continuing to monitor the situation closely and will provide further updates as soon as more information is available..

  2. resolved Mar 07, 2026, 05:05 PM UTC

    The service degradation affecting authorization and API access for some BC Connect clients has been resolved. What happened: The issue was caused by an external DNS resolution problem impacting bankingcircleconnect.com, which led to intermittent failures when obtaining authorization tokens. This resulted in partial and client‑specific impact across some API integrations. Current status: DNS resolution has been restored Authorization token retrieval is functioning normally Core payment, FX, and reporting services are operating as expected Monitoring confirms service stability We will continue to monitor closely to ensure full stability. Thank you for your patience.

Read the full incident report →

Major February 19, 2026

Issue impacting Faster Payment processing

Detected by Pingoru
Feb 19, 2026, 03:16 PM UTC
Resolved
Feb 19, 2026, 03:59 PM UTC
Duration
42m
Affected: Payments
Timeline · 3 updates
  1. investigating Feb 19, 2026, 03:16 PM UTC

    We are experiencing an issue impacting Faster Payment processing for both inbound and outbound. We are investigating the issue and will keep you updated.

  2. monitoring Feb 19, 2026, 03:58 PM UTC

    The issue has been identified and successfully resolved. We are actively monitoring the situation to ensure that faster payment processing has resumed to normal operation.

  3. resolved Feb 19, 2026, 03:59 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 15, 2025

External incident impacting DKK payment schemes

Detected by Pingoru
Dec 15, 2025, 08:46 PM UTC
Resolved
Dec 15, 2025, 10:51 PM UTC
Duration
2h 5m
Affected: Payments
Timeline · 2 updates
  1. investigating Dec 15, 2025, 08:46 PM UTC

    Please be advised that Danmarks Nationalbank has reported issues affecting the DKK payment schemes. As a result, delays in the processing of DKK payments may occur. This is a sector‑wide incident impacting most Danish banks. Banking Circle's infrastructure is not directly affected, and the delays have been caused by external factors. We are actively monitoring the situation and will inform you as soon as it has been resolved.

  2. resolved Dec 15, 2025, 10:51 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 29, 2025

Payment Statuses / Updates are delayed

Detected by Pingoru
Sep 29, 2025, 07:27 AM UTC
Resolved
Sep 29, 2025, 10:56 AM UTC
Duration
3h 28m
Affected: Accounts and BalancesReporting
Timeline · 5 updates
  1. investigating Sep 29, 2025, 07:27 AM UTC

    We are aware of an issue impacting statuses and updates of payments. We are currently investigating the data being out of sync.

  2. investigating Sep 29, 2025, 07:54 AM UTC

    Investigations are ongoing and Banking Circle are working for a resolution. Updates will continue.

  3. identified Sep 29, 2025, 09:20 AM UTC

    A fix has been implemented which has restored the syncing of new transactions. However, we are still working on the backlog of transactions impacted prior to the fix. We will keep you updated on the backlog.

  4. monitoring Sep 29, 2025, 10:06 AM UTC

    A fix has been deployed for the backlog. Clients should start seeing their transactions synchronizing shortly. We will confirm once all transactions are cleared.

  5. resolved Sep 29, 2025, 10:56 AM UTC

    This Incident has been resolved. All transactions are now cleared.

Read the full incident report →