Bandwidth Outage History
Bandwidth major outage · 1 active incident View live status →Pingoru has recorded 310 incidents for Bandwidth: 310 in the last 12 months and 186 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 34 | 288 of 720 (40%) |
| May 2026 | 23 | 251 of 744 (34%) |
| June 2026 | 23 | 80 of 720 (11%) |
| July 2026 | 23 | 96 of 744 (13%) |
| August 2026 | 29 | 97 of 744 (13%) |
| September 2026 | 68 | 368 of 720 (51%) |
| October 2026 | 83 | 426 of 571 (75%) |
Incidents, newest first
Minor October 7, 2026 SMS and MMS 10DLC Failure 5h 13m SMS Messaging (SMPP), MMS Messaging (MM4)
Started Oct 07, 2026, 09:51 PM UTC· resolved Oct 08, 2026, 03:05 AM UTC
- investigating Oct 07, 2026, 09:51 PM UTC
Bandwidth teams are investigating an incident impacting outbound 10DLC messages towards AT&T. These messages may incorrectly fail to deliver due to an off network condition labeling said messages as fraud.
- monitoring Oct 08, 2026, 02:18 AM UTC
Teams are observing expected messaging behavior and will monitor for stability.
- resolved Oct 08, 2026, 03:05 AM UTC
This incident has been resolved.
- postmortem Oct 08, 2026, 09:35 AM UTC
Between 21:51 UTC on October 7, 2026 and 03:05 UTC on October 8, 2026, outbound 10DLC SMS and MMS messages towards AT&T destinations incorrectly failed to deliver due to an off-network condition labeling the messages as fraud. Bandwidth is continuing to investigate this issue to identify all actions necessary to prevent this from recurring and will update this post with an Incident Report after investigations have concluded. We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.
Major October 7, 2026 Telephone Number Lookup Incident 16h 56m Phone Number Lookup API
Started Oct 07, 2026, 09:45 PM UTC· resolved Oct 08, 2026, 02:41 PM UTC
- investigating Oct 07, 2026, 09:45 PM UTC
Bandwidth teams are investigating an incident impacting Telephone Number Lookup tool where results are delayed or failing to complete as expected.
Minor October 7, 2026 Inbound Calling Incident 5h 2m Inbound Calling (SIP) - United States, REST APIs - HTTP Voice - United States, REST APIs - SIP Voice - United States, BXML - United States
Started Oct 07, 2026, 07:20 PM UTC· resolved Oct 08, 2026, 12:23 AM UTC
- investigating Oct 07, 2026, 07:20 PM UTC
Bandwidth teams are investigating an Inbound Calling incident where a subset of inbound calls from the Lumen network are failing to connect to the Bandwidth network. Teams and this partner are working to restore expected calling services.
- identified Oct 07, 2026, 08:55 PM UTC
Teams have identified the off network condition and are working to restore expected calling behaviors.
- monitoring Oct 07, 2026, 10:52 PM UTC
Teams are observing expected calling behavior and will monitor for stability.
- resolved Oct 08, 2026, 12:23 AM UTC
This incident has been resolved.
- postmortem Oct 08, 2026, 10:54 AM UTC
Bandwidth has concluded its investigation of this issue and determined that between 15:09 UTC and 21:48 UTC on October 7, 2026, a subset of inbound voice calls experienced call drops or degraded audio quality. Due to the limited scope of impact, Bandwidth is closing this incident and this will be the extent of the information we will provide for this issue. If you have any questions, please contact us through the Bandwidth support portal. We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.
Notice October 7, 2026 SMS and MMS 10DLC Spam Rejection Incident 45m
Started Oct 07, 2026, 05:30 PM UTC· resolved Oct 07, 2026, 06:15 PM UTC
- resolved Oct 07, 2026, 07:32 PM UTC
For a short period of time, some 10DLC SMS and MMS messages towards AT&T destinations incorrectly received a rejection related to Spam Filtering due to an off-network condition. The incident has been resolved and we are observing expected network behavior.
- postmortem Oct 08, 2026, 09:32 AM UTC
Between 17:30 UTC and 18:15 UTC on October 7, 2026, some 10DLC SMS and MMS messages towards AT&T destinations incorrectly received a rejection related to Spam Filtering due to an off-network condition. Bandwidth is continuing to investigate this issue to identify all actions necessary to prevent this from recurring and will update this post with an Incident Report after investigations have concluded. We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.
Notice October 7, 2026 Inbound MMS Incident 29m
Started Oct 07, 2026, 08:26 AM UTC· resolved Oct 07, 2026, 08:55 AM UTC
- resolved Oct 07, 2026, 11:48 AM UTC
For a brief period of time, some inbound MMS messages may not have been delivered as expected due to of off-network vendor condition. Teams are seeing expected delivery at this and consider this incident resolved.
- postmortem Oct 07, 2026, 12:13 PM UTC
Between 08:27 UTC and 08:55 UTC on October 7th, inbound MMS messaging was not delivered as expected for a subset of Bandwidth customers. Bandwidth is continuing to investigate this issue to identify all actions necessary to prevent this from recurring and will update this post with an Incident Report after investigations have concluded. We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.
Notice October 7, 2026 Bandwidth Local Market Impairment - 932 - Bluefield, WV 3h 56m 932 - Bluefield, WV
Started Oct 07, 2026, 06:33 AM UTC· resolved Oct 07, 2026, 10:29 AM UTC
- investigating Oct 07, 2026, 06:33 AM UTC
We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution.
- monitoring Oct 07, 2026, 07:01 AM UTC
We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
- resolved Oct 07, 2026, 10:29 AM UTC
Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is resolved.
Notice October 7, 2026 Bandwidth Local Market Impairment - 256 - Clarksburg, WV 10h 19m 256 - Clarksburg, WV
Started Oct 07, 2026, 05:59 AM UTC· resolved Oct 07, 2026, 04:19 PM UTC
- investigating Oct 07, 2026, 05:59 AM UTC
We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution.
- identified Oct 07, 2026, 10:09 AM UTC
Our carrier has identified the cause of this incident and is working to complete repairs.
- identified Oct 07, 2026, 01:48 PM UTC
Our carrier has identified the cause of this incident and is working to complete repairs.
- monitoring Oct 07, 2026, 01:58 PM UTC
We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
- resolved Oct 07, 2026, 04:19 PM UTC
Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is resolved.
Notice October 7, 2026 Bandwidth Local Market Impairment - 937 - Richmond, IN 4h 50m 937 - Richmond, IN
Started Oct 07, 2026, 04:25 AM UTC· resolved Oct 07, 2026, 09:16 AM UTC
- investigating Oct 07, 2026, 04:25 AM UTC
We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution.
- monitoring Oct 07, 2026, 05:32 AM UTC
We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete
- resolved Oct 07, 2026, 09:16 AM UTC
Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is resolved.
Major October 6, 2026 Bandwidth App Incident 1h 4m New Number Ordering, Bandwidth App, Number Porting, Phone Number Lookup API
Started Oct 06, 2026, 06:41 PM UTC· resolved Oct 06, 2026, 07:45 PM UTC
- investigating Oct 06, 2026, 06:41 PM UTC
Bandwidth teams are investigating an incident impacting the following items; Portability Checker, Telephone Number Lookups, and/or New Number Orders. These tasks may be delayed or fail to complete. Teams are working to restore expected App performance.
- identified Oct 06, 2026, 06:58 PM UTC
Teams have identified the source of this incident and continue working towards a resolution.
- resolved Oct 06, 2026, 07:45 PM UTC
This incident has been resolved.
- postmortem Oct 07, 2026, 08:54 AM UTC
Between 16:18 UTC and 19:34 UTC on October 6, 2026, Bandwidth customers experienced issues with number lookups, new number orders, and port requests. Bandwidth is continuing to investigate this issue to identify all actions necessary to prevent this from recurring and will update this post with an Incident Report after investigations have concluded. We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.
Major October 6, 2026 Outbound Calling- France 5h 3m Outbound Calling - France
Started Oct 06, 2026, 07:01 AM UTC· resolved Oct 06, 2026, 12:04 PM UTC
- investigating Oct 06, 2026, 07:01 AM UTC
Teams are investigating an incident impacting Diversion header calls in France. These calls may not complete as expected.
- resolved Oct 06, 2026, 12:04 PM UTC
This incident has been resolved.
- postmortem Oct 06, 2026, 12:14 PM UTC
Between 04:37 UTC and 11:47 UTC on October 6, 2026, a subset of Bandwidth's outbound voice calls to France failed to connect. Bandwidth is continuing to investigate this issue to identify all actions necessary to prevent this from recurring and will update this post with an Incident Report after investigations have concluded. We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.
Notice October 6, 2026 Bandwidth Local Market Impairment - 248 - Richmond, VA 7h 29m 248 - Richmond, VA
Started Oct 06, 2026, 04:51 AM UTC· resolved Oct 06, 2026, 12:21 PM UTC
- investigating Oct 06, 2026, 04:51 AM UTC
We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution.
- monitoring Oct 06, 2026, 08:41 AM UTC
We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete
- resolved Oct 06, 2026, 12:21 PM UTC
Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is resolved.
Major October 5, 2026 Outbound Messaging Delays - AT&T 15h 14m SMS Messaging (SMPP), MMS Messaging (MM4)
Started Oct 05, 2026, 11:24 PM UTC· resolved Oct 06, 2026, 02:39 PM UTC
- investigating Oct 05, 2026, 11:24 PM UTC
Bandwidth teams are investigating outbound messaging delays towards AT&T destinations. These delays may turn into messaging failures. Teams are actively working to restore expected messaging deliverability. Updates will be provided as they become available.
- monitoring Oct 06, 2026, 03:07 AM UTC
Teams are observing expected message deliverability, and are monitoring for continued stability.
- investigating Oct 06, 2026, 04:00 AM UTC
Bandwidth teams are investigating outbound messaging delays towards AT&T destinations. These delays may turn into messaging failures. Teams are actively working to restore expected messaging deliverability. Updates will be provided as they become available.
Critical October 4, 2026 Bandwidth Local Market Impairment - 320 - Cleveland, OH 6h 15m 320 - Cleveland, OH
Started Oct 04, 2026, 02:14 PM UTC· resolved Oct 04, 2026, 08:29 PM UTC
- investigating Oct 04, 2026, 02:14 PM UTC
We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution.
- monitoring Oct 04, 2026, 04:39 PM UTC
We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete
- resolved Oct 04, 2026, 08:29 PM UTC
Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is resolved.
Notice October 4, 2026 Bandwidth Local Market Impairment - 336 - Indianapolis, IN 6h 25m 336 - Indianapolis, IN
Started Oct 04, 2026, 02:03 PM UTC· resolved Oct 04, 2026, 08:28 PM UTC
- investigating Oct 04, 2026, 02:03 PM UTC
We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution.
- monitoring Oct 04, 2026, 04:05 PM UTC
We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete
- resolved Oct 04, 2026, 08:28 PM UTC
Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is resolved.
Notice October 3, 2026 Brussels Calling Incident –
Started Oct 03, 2026, 08:00 PM UTC· resolved Oct 03, 2026, 08:00 PM UTC
- resolved Oct 03, 2026, 08:05 PM UTC
For a brief period of time calls transversing across our Brussels Datacenter may have failed to complete as expected. We are currently observing expected network behavior and consider this incident resolved.
- postmortem Oct 05, 2026, 11:28 AM UTC
Bandwidth has concluded its investigation of this issue and determined that between 12:13 UTC and 12:37 UTC on October 3, 2026, Voice service for calls traversing the Brussels data center experienced intermittent dropped calls. Due to the limited scope of impact, Bandwidth is closing this incident and this will be the extent of the information we will provide for this issue. If you have any questions, please contact us through the Bandwidth support portal. We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.
Notice October 3, 2026 Bandwidth Local Market Impairment - 236 - Washington, DC 1h 34m 236 - Washington, DC
Started Oct 03, 2026, 10:12 AM UTC· resolved Oct 03, 2026, 11:46 AM UTC
- investigating Oct 03, 2026, 10:12 AM UTC
We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution.
- monitoring Oct 03, 2026, 11:02 AM UTC
We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
- resolved Oct 03, 2026, 11:46 AM UTC
Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is resolved.
Major October 2, 2026 Messaging Provisioning Delays 10h 22m Line Feature Management
Started Oct 02, 2026, 03:04 AM UTC· resolved Oct 02, 2026, 01:27 PM UTC
- investigating Oct 02, 2026, 03:04 AM UTC
Bandwidth teams are investigating an incident impacting Messaging Provisioning requests. These requests are delayed in processing.
- identified Oct 02, 2026, 10:53 AM UTC
Teams continue work to restore expected portal performance.
- resolved Oct 02, 2026, 01:27 PM UTC
This incident has been resolved.
- postmortem Oct 02, 2026, 02:07 PM UTC
Between 00:43 UTC and 13:53 UTC on October 2nd, messaging provisioning and deprovisioning requests experienced delays and intermittent failures. Due to the limited scope of impact, Bandwidth is closing this incident and this will be the extent of the information we will provide for this issue. If you have any questions, please contact us through the Bandwidth support portal. We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.
Critical October 1, 2026 Bandwidth Local Market Impairment - 532 - Wichita, KS 1d 8h 532 - Wichita, KS
Started Oct 01, 2026, 04:31 PM UTC· resolved Oct 03, 2026, 01:18 AM UTC
- investigating Oct 01, 2026, 04:31 PM UTC
We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution.
- identified Oct 01, 2026, 07:02 PM UTC
Our carrier has identified the cause of this incident and is working to complete repairs.
- identified Oct 01, 2026, 08:14 PM UTC
Our carrier has identified the cause of this incident and is working to complete repairs.
- identified Oct 02, 2026, 01:27 AM UTC
Our carrier has identified the cause of this incident and is working to complete repairs.
- identified Oct 02, 2026, 06:56 AM UTC
Our carrier has identified the cause of this incident and is working to complete repairs.
- identified Oct 02, 2026, 10:44 AM UTC
Our carrier has identified the cause of this incident and is working to complete repairs.
- identified Oct 02, 2026, 02:27 PM UTC
Our carrier has identified the cause of this incident and is working to complete repairs.
- identified Oct 02, 2026, 06:21 PM UTC
Our carrier has identified the cause of this incident and is working to complete repairs.
- identified Oct 02, 2026, 06:22 PM UTC
Our carrier has identified the cause of this incident and is working to complete repairs.
- monitoring Oct 02, 2026, 10:45 PM UTC
We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete
- resolved Oct 03, 2026, 01:18 AM UTC
Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is resolved.
Notice October 1, 2026 10DLC Campaign Search Incident 3h 46m Line Feature Management
Started Oct 01, 2026, 04:14 PM UTC· resolved Oct 01, 2026, 08:00 PM UTC
- investigating Oct 01, 2026, 04:14 PM UTC
Bandwidth teams are investigating an incident on the Bandwidth App where customers are unable to successfully search for, or view 10 DLC campaigns. Teams are working to score restore expected portal behavior.
- resolved Oct 01, 2026, 08:00 PM UTC
This incident has been resolved.
- postmortem Oct 02, 2026, 07:34 AM UTC
Bandwidth has concluded its investigation of this issue and determined that between 09:00 UTC and 19:31 UTC on October 1, 2026, Messaging customers experienced errors when attempting to view or search campaigns through the customer portal. Due to the limited scope of impact, Bandwidth is closing this incident and this will be the extent of the information we will provide for this issue. If you have any questions, please contact us through the Bandwidth support portal. We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.
Major September 30, 2026 Outbound MMS Messaging Incident - AT&T 36m MMS Messaging (MM4)
Started Sep 30, 2026, 01:54 AM UTC· resolved Sep 30, 2026, 02:31 AM UTC
- investigating Sep 30, 2026, 01:54 AM UTC
Bandwidth teams are investigating an incident impacting outbound MMS messages towards AT&T destinations. Theses messages are delayed in delivery.
- resolved Sep 30, 2026, 02:31 AM UTC
This incident has been resolved.
- postmortem Sep 30, 2026, 11:53 AM UTC
Between 23:37 UTC and 02:07 UTC on September 29-30, 2026, outbound MMS messages destined for AT&T experienced delivery delays. Bandwidth is continuing to investigate this issue to identify all actions necessary to prevent this from recurring and will update this post with an Incident Report after investigations have concluded. We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.
Notice September 30, 2026 Bandwidth Local Market Impairment - 974 - Rochester, NY 12h 38m 974 - Rochester, NY
Started Sep 30, 2026, 01:14 AM UTC· resolved Sep 30, 2026, 01:52 PM UTC
- investigating Sep 30, 2026, 01:14 AM UTC
We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution.
- investigating Sep 30, 2026, 07:43 AM UTC
We are continuing to investigate this issue.
- identified Sep 30, 2026, 08:24 AM UTC
Our carrier has identified the cause of this incident and is working to complete repairs.
- monitoring Sep 30, 2026, 11:00 AM UTC
We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
- monitoring Sep 30, 2026, 12:27 PM UTC
We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
- resolved Sep 30, 2026, 01:52 PM UTC
Final: Our carrier has completed all necessary repairs (equipment failure) and Bandwidth can confirm all services are restored. This incident is being resolved. Start Time: 09/29/2026 21:05 ET Stop Time: 09/30/2026 09:43 ET
Notice September 27, 2026 Bandwidth Local Market Impairment - 442 - Augusta, GA 2h 56m 442 - Augusta, GA
Started Sep 27, 2026, 06:00 AM UTC· resolved Sep 27, 2026, 08:57 AM UTC
- investigating Sep 27, 2026, 06:00 AM UTC
We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution.
- resolved Sep 27, 2026, 08:57 AM UTC
Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is resolved.
Notice September 25, 2026 MMS Inbound Incident –
Started Sep 25, 2026, 12:13 PM UTC· resolved Sep 25, 2026, 12:13 PM UTC
- resolved Sep 25, 2026, 07:00 PM UTC
For a period of time the Bandwidth network was incorrectly receiving MMS messages to Bandwidth powered numbers. This was identified as an off-network event and isolated to a specific industry provider. This incident has been resolved and we are observing expected MMS traffic inbound to our network.
Notice September 25, 2026 Bandwidth Global Portal –
Started Sep 25, 2026, 10:45 AM UTC· resolved Sep 25, 2026, 10:45 AM UTC
- resolved Sep 25, 2026, 10:45 AM UTC
For a brief period of time the Bandwidth Global portal failed to properly display pricing information. Teams have resolved this incident.
- postmortem Sep 25, 2026, 12:03 PM UTC
Bandwidth has concluded its investigation of this issue and determined that between 08:33 UTC and 09:13 UTC on September 25, 2026, the BWI Customer Portal pricing page was unavailable. Due to the limited scope of impact, Bandwidth is closing this incident and this will be the extent of the information we will provide for this issue. If you have any questions, please contact us through the Bandwidth support portal. We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.
Notice September 25, 2026 Bandwidth Local Market Impairment - 721 - Las Vegas, NV 6h 37m 721 - Las Vegas, NV
Started Sep 25, 2026, 04:35 AM UTC· resolved Sep 25, 2026, 11:13 AM UTC
- investigating Sep 25, 2026, 04:35 AM UTC
We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution.
- identified Sep 25, 2026, 06:31 AM UTC
Our carrier has identified the cause of this incident and is working to complete repairs.
- monitoring Sep 25, 2026, 07:03 AM UTC
We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
- resolved Sep 25, 2026, 11:13 AM UTC
Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is resolved.