Bandwidth Outage History

Between March 20 14:40 - March 23 19:08 UTC, National outbound calling for France, Spain, and Austria were interrupted. Calls that should have used domestic routing were incorrectly sent to international carrier paths and were unable to be completed. Bandwidth has concluded its investigation of this issue and details can be found in the following Incident Report: [20260323 | Voice \(France, Spain, Austria\)](https://www.bandwidth.com/support/en/articles/14546673-20260323-voice-france-spain-austria) Please note that this link will remain active for 30 days. To access the Incident Report after 30 days, a request for the report can be made through the Bandwidth support portal. We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.

Bandwidth has concluded its investigation of this issue and determined that between 06:30 - 08:21 UTC on March 18, a minimal amount of calls traversing the JFK datacenter were disrupted. Due to the limited scope of impact, Bandwidth is closing this incident and this will be the extent of the information we will provide for this issue. If you have any questions, please contact us through the Bandwidth support portal. We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.

Between 14:18 - 22:28 UTC on March 13, inbound SMS messaging experienced intermittent delays and temporary delivery failures. Bandwidth has concluded its investigation of this issue and details can be found in the following Incident Report: [20260313 | Inbound SMS](https://www.bandwidth.com/support/en/articles/14546380-20260313-inbound-sms) Please note that this link will remain active for 30 days. To access the Incident Report after 30 days, a request for the report can be made through the Bandwidth support portal. We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.

Between 13:02 - 14:43 UTC on March 3, a subset of Bandwidth US customer voice traffic was unable to reach Bandwidth due to misrouted internet traffic which resulted in inbound and outbound call failures for affected customers. Additionally, customers encountered instability when attempting to access the Bandwidth App. Bandwidth has concluded its investigation of this issue and details can be found in the following Incident Report: [20260303 | Voice & Bandwidth App](https://www.bandwidth.com/support/en/articles/14546053-20260303-voice-bandwidth-app) Please note that this link will remain active for 30 days. To access the Incident Report after 30 days, a request for the report can be made through the Bandwidth support portal. We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.

Between 13:02 - 14:43 UTC on March 3, a subset of Bandwidth US customer voice traffic was unable to reach Bandwidth due to misrouted internet traffic which resulted in inbound and outbound call failures for affected customers. Additionally, customers encountered instability when attempting to access the Bandwidth App. Bandwidth has concluded its investigation of this issue and details can be found in the following Incident Report: [20260303 | Voice & Bandwidth App](https://www.bandwidth.com/support/en/articles/14546053-20260303-voice-bandwidth-app) Please note that this link will remain active for 30 days. To access the Incident Report after 30 days, a request for the report can be made through the Bandwidth support portal. We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.

Between 00:30 - 03:32 UTC on March 2, customers encountered significant delays when attempting to complete 10DLC provisioning orders. Bandwidth is continuing to investigate this issue to identify the root cause and all actions necessary to prevent this from recurring and will update this post with an Incident Report after investigations have concluded. We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.

Between 19:04 - 19:41 UTC on February 27, a subset of inbound and outbound calls through our Brussels data center were unable to be completed. Bandwidth has concluded its investigation of this issue and details can be found in the following Incident Report: [20260227 | BWI Voice Brussels Data Center](https://www.bandwidth.com/support/en/articles/14008508-20260227-bwi-voice-brussels-data-center) We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.

Bandwidth has concluded its investigation of this issue and determined that between 05:20 - 14:27 UTC on February 27, customers received errors when accessing the portability checker via the UI and API. Due to the limited scope of impact, Bandwidth is closing this incident and this will be the extent of the information we will provide for this issue. If you have any questions, please contact us through the Bandwidth support portal. We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.

Between 12:08 - 15:02 UTC on February 27, inbound and outbound calls through our Austria market were unable to be completed. Bandwidth has concluded its investigation of this issue and details can be found in the following Incident Report: [20260227 | BWI Voice Austria ](https://www.bandwidth.com/support/en/articles/14019471-20260227-bwi-voice-austria) We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.

Between February 20 13:15 - February 21 04:40, customers submitting Toll‑Free Verification requests may have experienced elevated failure rates. Bandwidth is continuing to investigate this issue to identify the root cause and all actions necessary to prevent this from recurring and will update this post with an Incident Report after investigations have concluded. We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.

Between 17:26 - 17:32 UTC on February 20, a portion of outbound calls in our Atlanta data center were unabled to be completed. Bandwidth is continuing to investigate this issue to identify the root cause and all actions necessary to prevent this from recurring and will update this post with an Incident Report after investigations have concluded. We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.