Bandwidth Outage History
Bandwidth major outage · 1 active incident View live status →Pingoru has recorded 310 incidents for Bandwidth: 310 in the last 12 months and 186 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 34 | 288 of 720 (40%) |
| May 2026 | 23 | 251 of 744 (34%) |
| June 2026 | 23 | 80 of 720 (11%) |
| July 2026 | 23 | 96 of 744 (13%) |
| August 2026 | 29 | 97 of 744 (13%) |
| September 2026 | 68 | 368 of 720 (51%) |
| October 2026 | 83 | 427 of 572 (75%) |
Incidents, newest first
Critical September 25, 2026 Bandwidth Local Market Impairment - 330 - Evansville, IN 23h 11m 330 - Evansville, IN
Started Sep 25, 2026, 03:17 AM UTC· resolved Sep 26, 2026, 02:28 AM UTC
- investigating Sep 25, 2026, 03:17 AM UTC
We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution.
- investigating Sep 25, 2026, 07:05 AM UTC
We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution.
- investigating Sep 25, 2026, 10:04 AM UTC
We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution.
- identified Sep 25, 2026, 12:35 PM UTC
Our carrier has identified the cause of this incident and is working to complete repairs.
- identified Sep 25, 2026, 07:01 PM UTC
We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution.
- identified Sep 25, 2026, 11:47 PM UTC
Our carrier has identified the cause of this incident and is working to complete repairs.
- resolved Sep 26, 2026, 02:28 AM UTC
Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is resolved.
Notice September 25, 2026 Inbound MMS Messaging Incident 2h 2m MMS Messaging (MM4)
Started Sep 25, 2026, 12:10 AM UTC· resolved Sep 25, 2026, 02:12 AM UTC
- investigating Sep 25, 2026, 12:10 AM UTC
We are aware of an issue affecting a subset of inbound MMS messages. Impacted customers may observe inbound MMS being delivered as unexpected group messages containing unrelated content or participants. We are actively investigating and working with our messaging partners toward resolution. Updates will be provided as more information becomes available.
Critical September 24, 2026 Bandwidth Local Market Impairment - 340 Detroit / Southfield, MI 4h 6m 340 - Southfield, MI
Started Sep 24, 2026, 08:25 PM UTC· resolved Sep 25, 2026, 12:32 AM UTC
- investigating Sep 24, 2026, 08:25 PM UTC
We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution.
- resolved Sep 25, 2026, 12:32 AM UTC
Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is resolved.
Notice September 24, 2026 Bandwidth Local Market Impairment - 636 - Fargo, ND 5h 10m 636 - Fargo, ND
Started Sep 24, 2026, 07:49 AM UTC· resolved Sep 24, 2026, 12:59 PM UTC
- investigating Sep 24, 2026, 07:49 AM UTC
We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution.
- monitoring Sep 24, 2026, 10:36 AM UTC
We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete
- resolved Sep 24, 2026, 12:59 PM UTC
Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is resolved.
Major September 23, 2026 AT&T MMS Incident 3h 56m MMS Messaging (MM4)
Started Sep 23, 2026, 04:06 PM UTC· resolved Sep 23, 2026, 08:02 PM UTC
- identified Sep 23, 2026, 04:06 PM UTC
Bandwidth teams have identified an incident impacting outbound MMS messaging delays in delivery. Teams are working to restore expected MMS delivery.
- identified Sep 23, 2026, 06:41 PM UTC
Bandwidth teams have confirmed this is an off-network industry condition impacting MMS messaging to AT&T destinations.
- monitoring Sep 23, 2026, 07:18 PM UTC
Teams are observing expected MMS delivery towards AT&T. We will monitor for stability.
- resolved Sep 23, 2026, 08:02 PM UTC
This incident has been resolved.
- postmortem Sep 24, 2026, 11:05 AM UTC
Between 12:30 UTC and 18:45 UTC on September 23rd, 2026, 10DLC MMS messages sent to AT&T destinations experienced delayed delivery. Bandwidth is continuing to investigate this issue to identify all actions necessary to prevent this from recurring and will update this post with an Incident Report after investigations have concluded. We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.
Notice September 23, 2026 Messaging Insights 1h 12m Messaging Insights Dashboard
Started Sep 23, 2026, 11:41 AM UTC· resolved Sep 23, 2026, 12:54 PM UTC
- monitoring Sep 23, 2026, 11:41 AM UTC
After a brief period of instability, teams are motoring stable reporting via Messaging Insights on the Bandwidth App.
- resolved Sep 23, 2026, 12:54 PM UTC
This incident has been resolved.
- postmortem Sep 24, 2026, 11:28 AM UTC
Bandwidth has concluded its investigation of this issue and determined that between 07:01 UTC and 11:23 UTC on September 23, 2026, Messaging Insights dashboards did not display data for customers. Due to the limited scope of impact, Bandwidth is closing this incident and this will be the extent of the information we will provide for this issue. If you have any questions, please contact us through the Bandwidth support portal. We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.
Notice September 23, 2026 Bandwidth Local Market Impairment - 522 - Springfield, MO 4h 21m 522 - Springfield, MO
Started Sep 23, 2026, 05:13 AM UTC· resolved Sep 23, 2026, 09:35 AM UTC
- investigating Sep 23, 2026, 05:13 AM UTC
We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution.
- monitoring Sep 23, 2026, 05:36 AM UTC
We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete
- resolved Sep 23, 2026, 09:35 AM UTC
This incident has been resolved.
Critical September 23, 2026 Bandwidth Local Market Impairment - 444 - Albany , GA 17m 444 - Albany , GA
Started Sep 23, 2026, 04:12 AM UTC· resolved Sep 23, 2026, 04:29 AM UTC
- investigating Sep 23, 2026, 04:12 AM UTC
We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution.
- resolved Sep 23, 2026, 04:29 AM UTC
Bandwidth has observed continued stability to and is resolving this incident.
Notice September 22, 2026 Outbound Incident - Italy 40m Outbound Calling - Italy
Started Sep 22, 2026, 11:32 AM UTC· resolved Sep 22, 2026, 12:13 PM UTC
- identified Sep 22, 2026, 11:32 AM UTC
Bandwidth teams have identified an outbound calling incident impacting Itlian based traffic. Teams are working to restore expected network behavior.
- resolved Sep 22, 2026, 12:13 PM UTC
This incident has been resolved.
- postmortem Sep 24, 2026, 10:49 AM UTC
Between 07:10 UTC and 11:31 UTC on September 22, 2026, outbound calling to Italy experienced call failures. Bandwidth is continuing to investigate this issue to identify all actions necessary to prevent this from recurring and will update this post with an Incident Report after investigations have concluded. We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.
Notice September 22, 2026 Bandwidth Local Market Impairment - 362 - Carbondale, IL 20h 21m 362 - Carbondale, IL
Started Sep 22, 2026, 01:56 AM UTC· resolved Sep 22, 2026, 10:17 PM UTC
- investigating Sep 22, 2026, 01:56 AM UTC
We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution.
- investigating Sep 22, 2026, 03:03 AM UTC
We are continuing to investigate this issue.
- identified Sep 22, 2026, 03:42 AM UTC
Our carrier has identified the cause of this incident and is working to complete repairs.
- identified Sep 22, 2026, 08:35 AM UTC
Our carrier has identified the cause of this incident and is working to complete repairs.
- investigating Sep 22, 2026, 12:48 PM UTC
We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution.
- identified Sep 22, 2026, 12:48 PM UTC
Our carrier has identified the cause of this incident and is working to complete repairs.
- identified Sep 22, 2026, 04:53 PM UTC
Our carrier has identified the cause of this incident and is working to complete repairs.
- identified Sep 22, 2026, 08:48 PM UTC
Our carrier has identified the cause of this incident and is working to complete repairs.
- monitoring Sep 22, 2026, 09:19 PM UTC
We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete
- resolved Sep 22, 2026, 10:17 PM UTC
Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is resolved.
Critical September 21, 2026 Bandwidth Local Market Impairment - 951 - Rocky Mount, NC 2h 36m 951 - Rocky Mount, NC
Started Sep 21, 2026, 11:15 PM UTC· resolved Sep 22, 2026, 01:52 AM UTC
- investigating Sep 21, 2026, 11:15 PM UTC
We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution.
- resolved Sep 22, 2026, 01:52 AM UTC
Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is resolved.
Critical September 21, 2026 Bandwidth Local Market Impairment - 468 - Memphis, TN 18h 11m 468 - Memphis, TN
Started Sep 21, 2026, 08:14 PM UTC· resolved Sep 22, 2026, 02:25 PM UTC
- investigating Sep 21, 2026, 08:14 PM UTC
We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution.
- investigating Sep 21, 2026, 10:58 PM UTC
We are continuing to investigate this issue.
- investigating Sep 22, 2026, 03:03 AM UTC
We are continuing to investigate this issue.
- identified Sep 22, 2026, 06:13 AM UTC
Our carrier has identified the cause of this incident and is working to complete repairs.
- identified Sep 22, 2026, 10:12 AM UTC
Our carrier has identified the cause of this incident and is working to complete repairs.
- monitoring Sep 22, 2026, 11:44 AM UTC
We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
- monitoring Sep 22, 2026, 11:45 AM UTC
We are continuing to monitor for any further issues.
- resolved Sep 22, 2026, 02:25 PM UTC
Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is resolved.
Critical September 21, 2026 Bandwidth Local Market Impairment - 932 Bluefield, WV 2h 20m 932 - Bluefield, WV
Started Sep 21, 2026, 08:01 PM UTC· resolved Sep 21, 2026, 10:22 PM UTC
- investigating Sep 21, 2026, 08:01 PM UTC
We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution.
- resolved Sep 21, 2026, 10:22 PM UTC
Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is resolved.
Notice September 21, 2026 Toll Free Porting Incident 3h 40m Number Porting
Started Sep 21, 2026, 02:15 PM UTC· resolved Sep 21, 2026, 05:56 PM UTC
- identified Sep 21, 2026, 02:15 PM UTC
Bandwidth teams have identified select Toll Free Port Orders that remain in Pending status longer than expected. Teams are working to restore expected order activations.
- resolved Sep 21, 2026, 05:56 PM UTC
This incident has been resolved.
- postmortem Sep 22, 2026, 12:42 PM UTC
Bandwidth has concluded its investigation of this issue and determined that between 13:00 UTC and 16:49 UTC on the 21st September, Toll Free Port Orders remained in pending status longer than expected. Due to the limited scope of impact, Bandwidth is closing this incident and this will be the extent of the information we will provide for this issue. If you have any questions, please contact us through the Bandwidth support portal. We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.
Notice September 19, 2026 Messaging Incident - Verizon Wireless –
Started Sep 19, 2026, 12:11 PM UTC· resolved Sep 19, 2026, 12:11 PM UTC
- resolved Sep 19, 2026, 12:13 PM UTC
For a brief period of time outbound messages to Verizon Wireless destination were not delivering as expected. This was investigated and determined to be an off-network incident.
Notice September 18, 2026 Bandwidth App - Insights Incident –
Started Sep 18, 2026, 07:32 PM UTC· resolved Sep 18, 2026, 07:32 PM UTC
- resolved Sep 18, 2026, 07:32 PM UTC
During this incident customers may have experienced delayed or duplicated call logs in Insights within the Bandwidth App. Teams have restored expected reporting behaviors.
- postmortem Sep 21, 2026, 12:15 PM UTC
Bandwidth has concluded its investigation of this issue and determined that between September 15th 01:02 UTC to September 18th 16:04 UTC, customers may have experienced delayed or duplicated call logs in Insights within the Bandwidth App. Due to the limited scope of impact, Bandwidth is closing this incident and this will be the extent of the information we will provide for this issue. If you have any questions, please contact us through the Bandwidth support portal. We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.
Critical September 15, 2026 Bandwidth Local Market Impairment - 949 - Fayetteville, NC 20h 59m 949 - Fayetteville, NC
Started Sep 15, 2026, 08:13 PM UTC· resolved Sep 16, 2026, 05:12 PM UTC
- investigating Sep 15, 2026, 08:13 PM UTC
We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution.
- investigating Sep 16, 2026, 12:20 AM UTC
We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution.
- investigating Sep 16, 2026, 01:50 AM UTC
We are continuing to investigate this issue.
- investigating Sep 16, 2026, 06:38 AM UTC
We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution.
- identified Sep 16, 2026, 09:11 AM UTC
Our carrier has identified the cause of this incident and is working to complete repairs.
- monitoring Sep 16, 2026, 12:01 PM UTC
We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete
- resolved Sep 16, 2026, 05:12 PM UTC
Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is resolved.
Minor September 15, 2026 Bandwidth App Incident - IP Adding 1h 54m Bandwidth App
Started Sep 15, 2026, 06:51 PM UTC· resolved Sep 15, 2026, 08:45 PM UTC
- identified Sep 15, 2026, 06:51 PM UTC
Bandwidth teams have identified an incident impacting the ability to add IPs for routing to the Bandwidth App. Teams are working to on restore expected portal behavior.
- resolved Sep 15, 2026, 08:45 PM UTC
This incident has been resolved.
Minor September 14, 2026 Bandwidth App Incident - Registration Center — Brand Creation 9h 4m Bandwidth App
Started Sep 14, 2026, 06:54 PM UTC· resolved Sep 15, 2026, 03:58 AM UTC
- investigating Sep 14, 2026, 06:54 PM UTC
Bandwidth teams are currently investigating an incident on the Bandwidth App impacting the Registration Center and Brand creation. Users are unable to create a new Brand at this time. Teams are working to restore expected portal behavior.
- resolved Sep 15, 2026, 03:58 AM UTC
This incident has been resolved.
Minor September 14, 2026 Outbound SMS Incident - T-Mobile 1d 5h SMS Messaging (SMPP)
Started Sep 14, 2026, 06:31 PM UTC· resolved Sep 16, 2026, 12:09 AM UTC
- investigating Sep 14, 2026, 06:31 PM UTC
Bandwidth teams are investigating an off network condition where outbound SMS messages to T-Mobile are receiving an unexpected error code of 4740. These messages may not complete as expected.
- identified Sep 14, 2026, 11:46 PM UTC
This incident has been identified as an off network incident. T-Mobile is working to restore expected delivery results. Updates will be provided as they become available.
- identified Sep 15, 2026, 06:52 PM UTC
This incident has been identified as an off network incident. T-Mobile is working to restore expected delivery results. Updates will be provided as they become available.
- resolved Sep 16, 2026, 12:09 AM UTC
This incident has been resolved.
Minor September 14, 2026 Outbound SIP Auth Calling incident 2h 27m Outbound Calling (SIP) - United States
Started Sep 14, 2026, 06:10 AM UTC· resolved Sep 14, 2026, 08:38 AM UTC
- investigating Sep 14, 2026, 06:10 AM UTC
Teams are investigating an incident impacting outbound SIP auth TLS calls. These calls may fail to complete as expected.
- identified Sep 14, 2026, 06:22 AM UTC
Teams have identified the incident and are working to restore expected network performance.
- resolved Sep 14, 2026, 08:38 AM UTC
This incident has been resolved.
- postmortem Sep 21, 2026, 12:25 PM UTC
Between 00:00 UTC and 08:13 UTC on 14th September, a subset of customers may have observed impairments to outbound SIP authentication TLS calls. Bandwidth is continuing to investigate this issue to identify all actions necessary to prevent this from recurring and will update this post with an Incident Report after investigations have concluded. We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.
Minor September 11, 2026 Isolated LAX Datacenter Incident 48m Inbound Calling (SIP) - United States, Outbound Calling (SIP) - United States
Started Sep 11, 2026, 02:51 PM UTC· resolved Sep 11, 2026, 03:40 PM UTC
- investigating Sep 11, 2026, 02:51 PM UTC
Bandwidth teams are investigating an isolated incident in our LAX Datacenter. Some calls may not complete as expected.
- monitoring Sep 11, 2026, 03:24 PM UTC
Teams are observing expected network behavior. We will monitor for stability.
- resolved Sep 11, 2026, 03:40 PM UTC
This incident has been resolved.
Notice September 11, 2026 Bandwidth Local Market Impairment - 226 - Harrisburg, PA 4h 27m 226 - Harrisburg, PA
Started Sep 11, 2026, 04:32 AM UTC· resolved Sep 11, 2026, 08:59 AM UTC
- investigating Sep 11, 2026, 04:32 AM UTC
We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution.
- monitoring Sep 11, 2026, 08:01 AM UTC
We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
- resolved Sep 11, 2026, 08:59 AM UTC
Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is resolved.
Minor September 10, 2026 Messaging Delivery Incident- AT&T 16h 15m SMS Messaging (SMPP), MMS Messaging (MM4), REST APIs - HTTP SMS Messaging, REST APIs - HTTP MMS Messaging
Started Sep 10, 2026, 11:24 PM UTC· resolved Sep 11, 2026, 03:40 PM UTC
- identified Sep 10, 2026, 06:04 PM UTC
Bandwidth teams have identified an off-network incident resulting in intermittent messages delivery failures to AT&T destinations. These failures result in a 4740 code. Teams are working with AT&T to restore expected delivery of messages.
- identified Sep 10, 2026, 11:24 PM UTC
Band with teams continue to partner with the impacted industry provider.
- identified Sep 11, 2026, 01:17 PM UTC
Bandwidth teams continue to partner with the impacted industry provider. Updates will be provided as they become available.
- resolved Sep 11, 2026, 06:20 PM UTC
This incident has been resolved.
- postmortem Sep 29, 2026, 12:14 PM UTC
Between 23:00 UTC on September 8th and 15:00 UTC on September 11th, Bandwidth Messaging services experienced intermittent SMS/MMS delivery failures to AT&T destinations. Bandwidth has concluded its investigation of this issue and details can be found in the following Incident Report: [https://www.bandwidth.com/support/en/articles/17229559-20260909-messaging-at-t-4740-error-codes-to-at-t-destinations-nnid-mismatch](https://www.bandwidth.com/support/en/articles/17229559-20260909-messaging-at-t-4740-error-codes-to-at-t-destinations-nnid-mismatch). We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.
Critical September 10, 2026 Bandwidth Local Market Impairment - 340 - DETROIT, M 11h 8m 340 - Southfield, MI
Started Sep 10, 2026, 03:13 AM UTC· resolved Sep 10, 2026, 02:22 PM UTC
- investigating Sep 10, 2026, 03:13 AM UTC
We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution.
- investigating Sep 10, 2026, 03:14 AM UTC
We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution.
- investigating Sep 10, 2026, 06:18 AM UTC
We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution.
- investigating Sep 10, 2026, 10:36 AM UTC
We are experiencing an impairment on the Bandwidth network which may affect a portion of calls. We are currently working with our carrier for resolution.
- monitoring Sep 10, 2026, 01:35 PM UTC
We have observed services in this market have recovered and our carrier is finalizing repairs. This incident will be resolved when we confirm all repairs are complete.
- monitoring Sep 10, 2026, 02:22 PM UTC
We are continuing to monitor for any further issues.
- resolved Sep 10, 2026, 02:22 PM UTC
Our carrier has completed all necessary repairs and Bandwidth can confirm all services are restored. This incident is resolved.