Bandwidth experienced a minor incident on October 7, 2026 affecting Inbound Calling (SIP) - United States and REST APIs - HTTP Voice - United States and 1 more component, lasting 5h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 07, 2026, 07:20 PM UTC
Bandwidth teams are investigating an Inbound Calling incident where a subset of inbound calls from the Lumen network are failing to connect to the Bandwidth network. Teams and this partner are working to restore expected calling services.
- identified Oct 07, 2026, 08:55 PM UTC
Teams have identified the off network condition and are working to restore expected calling behaviors.
- monitoring Oct 07, 2026, 10:52 PM UTC
Teams are observing expected calling behavior and will monitor for stability.
- resolved Oct 08, 2026, 12:23 AM UTC
This incident has been resolved.
- postmortem Oct 08, 2026, 10:54 AM UTC
Bandwidth has concluded its investigation of this issue and determined that between 15:09 UTC and 21:48 UTC on October 7, 2026, a subset of inbound voice calls experienced call drops or degraded audio quality. Due to the limited scope of impact, Bandwidth is closing this incident and this will be the extent of the information we will provide for this issue. If you have any questions, please contact us through the Bandwidth support portal. We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.