Bandwidth experienced a notice incident on October 1, 2026 affecting Line Feature Management, lasting 3h 46m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 01, 2026, 04:14 PM UTC
Bandwidth teams are investigating an incident on the Bandwidth App where customers are unable to successfully search for, or view 10 DLC campaigns. Teams are working to score restore expected portal behavior.
- resolved Oct 01, 2026, 08:00 PM UTC
This incident has been resolved.
- postmortem Oct 02, 2026, 07:34 AM UTC
Bandwidth has concluded its investigation of this issue and determined that between 09:00 UTC and 19:31 UTC on October 1, 2026, Messaging customers experienced errors when attempting to view or search campaigns through the customer portal. Due to the limited scope of impact, Bandwidth is closing this incident and this will be the extent of the information we will provide for this issue. If you have any questions, please contact us through the Bandwidth support portal. We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.