Bandwidth experienced a notice incident on September 25, 2026, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Sep 25, 2026, 10:45 AM UTC
For a brief period of time the Bandwidth Global portal failed to properly display pricing information. Teams have resolved this incident.
- postmortem Sep 25, 2026, 12:03 PM UTC
Bandwidth has concluded its investigation of this issue and determined that between 08:33 UTC and 09:13 UTC on September 25, 2026, the BWI Customer Portal pricing page was unavailable. Due to the limited scope of impact, Bandwidth is closing this incident and this will be the extent of the information we will provide for this issue. If you have any questions, please contact us through the Bandwidth support portal. We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.