Bandwidth experienced a major incident on October 6, 2026 affecting Outbound Calling - France, lasting 5h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 06, 2026, 07:01 AM UTC
Teams are investigating an incident impacting Diversion header calls in France. These calls may not complete as expected.
- resolved Oct 06, 2026, 12:04 PM UTC
This incident has been resolved.
- postmortem Oct 06, 2026, 12:14 PM UTC
Between 04:37 UTC and 11:47 UTC on October 6, 2026, a subset of Bandwidth's outbound voice calls to France failed to connect. Bandwidth is continuing to investigate this issue to identify all actions necessary to prevent this from recurring and will update this post with an Incident Report after investigations have concluded. We are grateful you have entrusted Bandwidth as your communication partner and we are sorry if this issue resulted in any disruption to your services.