Axis Communications Outage History

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Axis Communications had 31 outages in the last 2 years totaling 402h 47m of downtime — averaging 1.3 incidents per month.

There were 31 Axis Communications outages since October 28, 2024 totaling 402h 47m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.axis.com

Major April 28, 2026

Partial outage in AXIS Camera Station Pro synchronization

Detected by Pingoru
Apr 28, 2026, 12:28 PM UTC
Resolved
Apr 28, 2026, 12:40 PM UTC
Duration
11m
Affected: Sign inRegister systemSecure Remote Access v2Device managementLicense management
Timeline · 5 updates
  1. monitoring Apr 28, 2026, 12:28 PM UTC

    A fix has been implemented and we are monitoring the results.

  2. identified Apr 28, 2026, 12:30 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Apr 28, 2026, 12:34 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Apr 28, 2026, 12:37 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Apr 28, 2026, 12:40 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 28, 2026

Partial outage of Device Onboarding

Detected by Pingoru
Mar 28, 2026, 05:58 PM UTC
Resolved
Mar 28, 2026, 07:25 PM UTC
Duration
1h 26m
Affected: Device OnboardingCreate siteDevice management
Timeline · 3 updates
  1. investigating Mar 28, 2026, 05:58 PM UTC

    We are currently investigating degraded performance of device onboarding.

  2. identified Mar 28, 2026, 06:25 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Mar 28, 2026, 07:25 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical February 25, 2026

Disturbance in some of our services

Detected by Pingoru
Feb 25, 2026, 06:06 PM UTC
Resolved
Feb 25, 2026, 07:50 PM UTC
Duration
1h 43m
Affected: Cloud Storage Playback
Timeline · 4 updates
  1. investigating Feb 25, 2026, 06:06 PM UTC

    We are experiencing issues with our Cloud storage playback. Our engineers are investigating the impact and the root cause. We apologize for the inconvenience this may cause.

  2. identified Feb 25, 2026, 06:10 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 25, 2026, 07:47 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 25, 2026, 07:50 PM UTC

    This incident has been resolved.

Read the full incident report →

Major February 20, 2026

Issues with entering a site in AXIS Camera Station Edge

Detected by Pingoru
Feb 20, 2026, 05:39 AM UTC
Resolved
Feb 20, 2026, 05:59 AM UTC
Duration
19m
Affected: Create siteLive videoGeneral
Timeline · 2 updates
  1. investigating Feb 20, 2026, 05:39 AM UTC

    We are currently investigating issues with some of our VMS clients.

  2. resolved Feb 20, 2026, 05:59 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 18, 2025

Backend Infrastructure Outage

Detected by Pingoru
Dec 18, 2025, 11:29 AM UTC
Resolved
Dec 18, 2025, 01:48 PM UTC
Duration
2h 18m
Affected: Device OnboardingLicense SystemDevice ManagementDevice ManagementDevice managementDevice managementLicense managementLicense managementOrganization managementOrganization management
Timeline · 7 updates
  1. investigating Dec 18, 2025, 11:29 AM UTC

    We are currently experiencing a backend service disruption that is impacting multiple products. Our teams are actively investigating and working to restore normal operation. Further updates will be shared as they become available.

  2. identified Dec 18, 2025, 11:39 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Dec 18, 2025, 11:56 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Dec 18, 2025, 12:03 PM UTC

    We are continuing to monitor for any further issues.

  5. monitoring Dec 18, 2025, 01:14 PM UTC

    We are continuing to monitor for any further issues.

  6. monitoring Dec 18, 2025, 01:32 PM UTC

    We are continuing to monitor for any further issues.

  7. resolved Dec 18, 2025, 01:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 15, 2025

Issues with ACS Pro server onboarding

Detected by Pingoru
Dec 15, 2025, 02:44 PM UTC
Resolved
Dec 16, 2025, 03:16 PM UTC
Duration
1d
Affected: Register systemDevice management
Timeline · 5 updates
  1. investigating Dec 15, 2025, 02:44 PM UTC

    We are experiencing intermittent disturbances related to onboarding for some Axis Camera Station Pro servers. This can prevent devices from showing up in the device management and video operation in My System. Investigation is ongoing.

  2. investigating Dec 16, 2025, 08:55 AM UTC

    The issue affects only devices which were previously removed from the system and later re-added. Our engineers are actively working on a resolution, and further updates will be shared as progress is made.

  3. identified Dec 16, 2025, 02:24 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Dec 16, 2025, 02:35 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Dec 16, 2025, 03:16 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical October 29, 2025

Service Outage Notice

Detected by Pingoru
Oct 29, 2025, 04:34 PM UTC
Resolved
Oct 30, 2025, 03:36 AM UTC
Duration
11h 1m
Affected: Sign inCreate siteRegister systemLive VideoSecure Remote AccessUser managementSecure Remote Access v2Device managementLicense managementOrganization managementLive videoVideo playbackEvents and Intercom callsLive videoVideo playbackBody Worn Cloud ExtensionsAXIS Body Worn LiveGeneral
Timeline · 10 updates

Read the full incident report →

Critical October 28, 2025

No response on License Manager

Detected by Pingoru
Oct 28, 2025, 03:12 PM UTC
Resolved
Oct 28, 2025, 03:54 PM UTC
Duration
41m
Affected: License managementLicense management
Timeline · 5 updates
  1. investigating Oct 28, 2025, 03:12 PM UTC

    We are currently investigating this issue.

  2. identified Oct 28, 2025, 03:13 PM UTC

    Responsible team identified the issue and preparing a fix.

  3. identified Oct 28, 2025, 03:15 PM UTC

    The problem only affects organizations that have at least one system without any devices connected.

  4. monitoring Oct 28, 2025, 03:47 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Oct 28, 2025, 03:54 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 20, 2025

Disturbance in streaming and onboarding services in the Americas

Detected by Pingoru
Oct 20, 2025, 04:37 PM UTC
Resolved
Oct 20, 2025, 10:58 PM UTC
Duration
6h 20m
Affected: Create siteSecure Remote AccessLive videoVideo playback
Timeline · 2 updates
  1. monitoring Oct 20, 2025, 04:37 PM UTC

    The outage at AWS US-EAST-1 is causing degraded performance for onboarding and streaming services in the Americas region. We apologize for the inconvenience this may cause.

  2. resolved Oct 20, 2025, 10:58 PM UTC

    All services are now operating normally.

Read the full incident report →

Notice September 5, 2025

Disturbance in some of our onboarding services

Detected by Pingoru
Sep 05, 2025, 02:48 AM UTC
Resolved
Sep 05, 2025, 01:16 PM UTC
Duration
10h 27m
Affected: Device OnboardingDevice OnboardingCreate siteDevice Management
Timeline · 4 updates
  1. investigating Sep 05, 2025, 02:48 AM UTC

    We are experiencing issues with some of our onboarding services. Our engineers is investigating the impact and the root cause. We apologize for the inconvenience this may cause.

  2. investigating Sep 05, 2025, 09:28 AM UTC

    Register device and delete device features are having issues as well. Teams are working for solution.

  3. investigating Sep 05, 2025, 09:28 AM UTC

    We are continuing to investigate this issue.

  4. resolved Sep 05, 2025, 01:16 PM UTC

    Problem is fixed now.

Read the full incident report →

Notice September 1, 2025

Axis Project Pricing tool is currently unavailable

Detected by Pingoru
Sep 01, 2025, 06:28 AM UTC
Resolved
Sep 01, 2025, 01:42 PM UTC
Duration
7h 14m
Affected: AXIS Project Pricing Tool
Timeline · 4 updates
  1. investigating Sep 01, 2025, 06:28 AM UTC

    We are currently working on resolving the problem.

  2. monitoring Sep 01, 2025, 10:43 AM UTC

    We have identified the issue and the service is now restored. We are sorry for the inconvenience. The services will be highly monitored during the day

  3. monitoring Sep 01, 2025, 10:44 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Sep 01, 2025, 01:42 PM UTC

    This incident has been resolved.

Read the full incident report →

Major July 8, 2025

Major outage of several services

Detected by Pingoru
Jul 08, 2025, 03:24 PM UTC
Resolved
Jul 08, 2025, 04:21 PM UTC
Duration
56m
Affected: Create siteLive VideoSecure Remote AccessUser managementSecure Remote Access v2Device managementLicense managementOrganization managementLive videoVideo playbackEvents and Intercom callsGeneral
Timeline · 4 updates
  1. investigating Jul 08, 2025, 03:24 PM UTC

    Many of our services are experiencing major outages. We are currently investigating the issue.

  2. monitoring Jul 08, 2025, 03:37 PM UTC

    Our services have scaled to match an increase in traffic. Our engineers are monitoring the situation.

  3. monitoring Jul 08, 2025, 03:40 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Jul 08, 2025, 04:21 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical July 8, 2025

Cloud Storage outage in EU

Detected by Pingoru
Jul 08, 2025, 12:52 PM UTC
Resolved
Jul 08, 2025, 07:29 PM UTC
Duration
6h 36m
Affected: Cloud Storage RecordingCloud Storage Playback
Timeline · 6 updates
  1. investigating Jul 08, 2025, 12:52 PM UTC

    Cloud Storage is currently not functioning in the EU region. Our engineers are currently investigating.

  2. investigating Jul 08, 2025, 12:53 PM UTC

    We are continuing to investigate this issue.

  3. identified Jul 08, 2025, 01:16 PM UTC

    Service are being restored in the region. Customers may continue to experience outages at this time.

  4. identified Jul 08, 2025, 02:29 PM UTC

    Services are being restored in the region. Customers may continue to experience outages at this time.

  5. monitoring Jul 08, 2025, 04:23 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Jul 08, 2025, 07:29 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical June 11, 2025

Disturbance in some of our services - Secure Remote Access

Detected by Pingoru
Jun 11, 2025, 04:19 AM UTC
Resolved
Jun 11, 2025, 08:01 AM UTC
Duration
3h 42m
Affected: Create siteSecure Remote AccessDevice managementLive videoVideo playback
Timeline · 7 updates
  1. investigating Jun 11, 2025, 04:19 AM UTC

    We are experiencing issues with some of our services. Our engineers is investigating the impact and the root cause. We apologize for the inconvenience this may cause.

  2. investigating Jun 11, 2025, 04:34 AM UTC

    We are continuing to investigate this issue.

  3. investigating Jun 11, 2025, 04:39 AM UTC

    We are continuing to investigate this issue.

  4. identified Jun 11, 2025, 06:17 AM UTC

    The issue has been identified and a fix is being implemented.

  5. monitoring Jun 11, 2025, 07:28 AM UTC

    A fix has been implemented and we are monitoring the results.

  6. monitoring Jun 11, 2025, 07:29 AM UTC

    We are continuing to monitor for any further issues.

  7. resolved Jun 11, 2025, 08:01 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical June 4, 2025

Secure Remote access outage

Detected by Pingoru
Jun 04, 2025, 07:48 AM UTC
Resolved
Jun 04, 2025, 08:23 AM UTC
Duration
35m
Affected: Create siteSecure Remote AccessDevice managementLive videoVideo playbackEvents and Intercom calls
Timeline · 5 updates
  1. investigating Jun 04, 2025, 07:48 AM UTC

    A number of use-cases are currently not available. Our engineers are currently investigating the issue.

  2. investigating Jun 04, 2025, 07:56 AM UTC

    We are continuing to investigate this issue.

  3. identified Jun 04, 2025, 08:09 AM UTC

    The issue has been identified, a potential fix is being deployed.

  4. monitoring Jun 04, 2025, 08:14 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jun 04, 2025, 08:23 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 22, 2025

DSD Retrieve FW outage

Detected by Pingoru
May 22, 2025, 11:40 AM UTC
Resolved
May 22, 2025, 12:01 PM UTC
Duration
20m
Affected: Device OnboardingDevice Management
Timeline · 3 updates
  1. investigating May 22, 2025, 11:40 AM UTC

    We are currently investigating the issue.

  2. investigating May 22, 2025, 12:00 PM UTC

    Services are operational again.

  3. resolved May 22, 2025, 12:01 PM UTC

    This incident has been resolved.

Read the full incident report →

Major May 7, 2025

Problem in device to cloud communication

Detected by Pingoru
May 07, 2025, 09:03 AM UTC
Resolved
May 07, 2025, 10:43 AM UTC
Duration
1h 39m
Affected: Device OnboardingDevice OnboardingAdd new siteCreate siteLive VideoLive VideoSecure Remote AccessCustomer OnboardingCustomer OnboardingDevice upgrades – AXIS OS / AppsDevice ManagementDevice ManagementSecure Remote Access v2User managementDevice managementDevice managementLive videoVideo playbackServer MonitoringLive video
Timeline · 4 updates
  1. investigating May 07, 2025, 09:03 AM UTC

    We are experiencing problem in device to cloud communication for Axis Cloud Connect. Device generated information and updates are not reaching our cloud services. We have identified the problem and are working on asolution with high priority.

  2. identified May 07, 2025, 09:44 AM UTC

    The issue has been identified, and fixes are worked on. After investigations, the affected use cases has been found to be fewer than initially thought.

  3. monitoring May 07, 2025, 10:30 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 07, 2025, 10:43 AM UTC

    The incident has been resolved according to our own test results. We continue to monitor the system.

Read the full incident report →

Minor May 2, 2025

SRA v1

Detected by Pingoru
May 02, 2025, 09:00 PM UTC
Resolved
May 13, 2025, 08:03 AM UTC
Duration
10d 11h
Timeline · 6 updates
  1. investigating May 02, 2025, 09:00 PM UTC

    We are seeing intermittent performance issues in Secure Remote Access version 1 in the Americas. This will affect connecting to AXIS Camera Station over the internet. We apologize for the inconvenience this may cause.

  2. investigating May 05, 2025, 03:11 PM UTC

    Investigating - We are seeing intermittent performance issues in Secure Remote Access version 1 in the Americas. This will affect clients connecting remotely to AXIS Camera Station 5 and Pro using SRAv1. We apologize for the inconvenience this may cause and we are working on solving the issue. You may also use an alternate method for remote access: - Upgrade to AXIS Camera Station Pro 6.8 and enable Secure Remote Access version 2. This available at no cost for AXIS Camera Station 5 and Pro systems. More details can be found here: https://www.axis.com/support/secure-remote-access - The Axis Cloud Portal (https://acs.mysystems.axis.com) provides web client access to AXIS Camera Station Pro systems with version 6.0 and above. - Implement VPN access or similar networking solution for remote access.

  3. monitoring May 07, 2025, 08:04 AM UTC

    A solution is implemented and we are monitoring the services.

  4. investigating May 08, 2025, 05:42 PM UTC

    The implemented solutions did not reach expected results, investigating different solutions. We apologize for the inconvenience, we will update the status page when we have more information.

  5. monitoring May 08, 2025, 06:13 PM UTC

    An additional fix has been implemented and the solution is working as expected. We are monitoring the service and will update this status if there are any changes. We apologize for the inconvenience.

  6. resolved May 13, 2025, 08:03 AM UTC

    This incident has been resolved.

Read the full incident report →

Major May 1, 2025

SRA issues in Americas

Detected by Pingoru
May 01, 2025, 03:48 PM UTC
Resolved
May 01, 2025, 08:34 PM UTC
Duration
4h 45m
Timeline · 7 updates
  1. investigating May 01, 2025, 01:57 PM UTC

    We are currently experiencing issues with Secure Remote Access version 1 in the Americas. This will affect connecting to AXIS Camera Station over the internet

  2. investigating May 01, 2025, 01:57 PM UTC

    We are continuing to investigate this issue.

  3. investigating May 01, 2025, 02:19 PM UTC

    We are continuing to investigate this issue.

  4. identified May 01, 2025, 03:48 PM UTC

    The cause of the problems have been identified

  5. monitoring May 01, 2025, 06:37 PM UTC

    The problems have been mitigated. We keep monitoring the system.

  6. investigating May 01, 2025, 07:34 PM UTC

    Investigating more issues with SRA version 1

  7. resolved May 01, 2025, 08:34 PM UTC

    SRA is working normally again

Read the full incident report →

Minor April 18, 2025

Onboarding issue for device to cloud applications such as ACS Edge for video devices

Detected by Pingoru
Apr 18, 2025, 08:20 PM UTC
Resolved
Apr 19, 2025, 08:07 AM UTC
Duration
11h 46m
Affected: Device OnboardingDevice OnboardingCreate site
Timeline · 5 updates
  1. investigating Apr 18, 2025, 08:20 PM UTC

    We are currently investigating this issue.

  2. investigating Apr 18, 2025, 08:23 PM UTC

    We are continuing to investigate this issue.

  3. identified Apr 19, 2025, 07:48 AM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Apr 19, 2025, 07:53 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Apr 19, 2025, 08:07 AM UTC

    This incident has been resolved.

Read the full incident report →

Major March 22, 2025

Interruptions in AXIS Secure Remote Access

Detected by Pingoru
Mar 22, 2025, 09:10 AM UTC
Resolved
Mar 22, 2025, 09:10 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Mar 24, 2025, 02:13 PM UTC

    An interruption in AXIS Secure Remote Access lead to some users experiencing issues with remote access and mobile notifications. ACS Pro Windows users could not activate SRA on servers (already activated servers worked as expected). ACS Pro & 5 mobile users were unable to activate notifications (already configured mobile phones worked as expected). The interruption lasted from 2025-03-22 10:10 to 2025-03-24 14:40 CET.

Read the full incident report →

Major February 24, 2025

Issues with creating sites in AXIS Camera Station Edge

Detected by Pingoru
Feb 24, 2025, 08:49 PM UTC
Resolved
Feb 24, 2025, 09:50 PM UTC
Duration
1h
Affected: Create siteLive video
Timeline · 4 updates
  1. investigating Feb 24, 2025, 08:49 PM UTC

    We are currently investigating this issue

  2. identified Feb 24, 2025, 09:06 PM UTC

    The issue has been identified, and a fix is being applied

  3. monitoring Feb 24, 2025, 09:20 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 24, 2025, 09:50 PM UTC

    This incident has been resolved.

Read the full incident report →

Major January 8, 2025

Disturbances in Login service for SiteDesigner users

Detected by Pingoru
Jan 08, 2025, 10:06 AM UTC
Resolved
Jan 08, 2025, 01:29 PM UTC
Duration
3h 23m
Affected: Sign inUser database synchronization
Timeline · 2 updates
  1. identified Jan 08, 2025, 10:06 AM UTC

    Some AXIS Site Designer users are currently experiencing technical issues that affect signing in and the access to floor plans. The problem has been identified and we are working on a solution.

  2. resolved Jan 08, 2025, 01:29 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 19, 2024

Disturbance in some of our services on axis.com

Detected by Pingoru
Dec 19, 2024, 07:00 AM UTC
Resolved
Dec 19, 2024, 09:07 AM UTC
Duration
2h 6m
Affected: Axis.com
Timeline · 2 updates
  1. investigating Dec 19, 2024, 07:00 AM UTC

    We are experiencing issues with some of our services. Our engineers is investigating the impact and the root cause. We apologize for the inconvenience this may cause.

  2. resolved Dec 19, 2024, 09:07 AM UTC

    This incident has been resolved.

Read the full incident report →