Axis Communications incident

Secure Remote access outage

Critical Resolved View vendor source →

Axis Communications experienced a critical incident on June 4, 2025 affecting Create site and Secure Remote Access and 1 more component, lasting 35m. The incident has been resolved; the full update timeline is below.

Started
Jun 04, 2025, 07:48 AM UTC
Resolved
Jun 04, 2025, 08:23 AM UTC
Duration
35m
Detected by Pingoru
Jun 04, 2025, 07:48 AM UTC

Affected components

Create siteSecure Remote AccessDevice managementLive videoVideo playbackEvents and Intercom calls

Update timeline

  1. investigating Jun 04, 2025, 07:48 AM UTC

    A number of use-cases are currently not available. Our engineers are currently investigating the issue.

  2. investigating Jun 04, 2025, 07:56 AM UTC

    We are continuing to investigate this issue.

  3. identified Jun 04, 2025, 08:09 AM UTC

    The issue has been identified, a potential fix is being deployed.

  4. monitoring Jun 04, 2025, 08:14 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jun 04, 2025, 08:23 AM UTC

    This incident has been resolved.