Axis Communications incident

Service Outage Notice

Critical Resolved View vendor source →

Axis Communications experienced a critical incident on October 29, 2025 affecting Sign in and Create site and 1 more component, lasting 11h 1m. The incident has been resolved; the full update timeline is below.

Started
Oct 29, 2025, 04:34 PM UTC
Resolved
Oct 30, 2025, 03:36 AM UTC
Duration
11h 1m
Detected by Pingoru
Oct 29, 2025, 04:34 PM UTC

Affected components

Sign inCreate siteRegister systemLive VideoSecure Remote AccessUser managementSecure Remote Access v2Device managementLicense managementOrganization management

Update timeline

  1. investigating Oct 29, 2025, 04:34 PM UTC

    Some services are currently unavailable due to an outage with our cloud provider.

  2. investigating Oct 29, 2025, 04:38 PM UTC

    Some services are currently unavailable due to an outage with our cloud provider.

  3. investigating Oct 29, 2025, 04:41 PM UTC

    Some services are currently unavailable due to an outage with our cloud provider.

  4. investigating Oct 29, 2025, 04:42 PM UTC

    Some services are currently unavailable due to an outage with our cloud provider.

  5. investigating Oct 29, 2025, 05:27 PM UTC

    Some services are currently unavailable due to an outage with our cloud provider.

  6. identified Oct 29, 2025, 09:54 PM UTC

    We are seeing recovery from the cloud provider outage, but services are not fully restored yet.

  7. identified Oct 29, 2025, 10:06 PM UTC

    We are seeing recovery from the cloud provider outage, but services are not fully restored yet.

  8. monitoring Oct 29, 2025, 11:24 PM UTC

    A fix has been implemented by cloud provider. We are monitoring the results.

  9. monitoring Oct 29, 2025, 11:46 PM UTC

    A fix has been implemented by cloud provider. We are monitoring the results.

  10. resolved Oct 30, 2025, 03:36 AM UTC

    This incident has been resolved.