Axis Communications incident

Issues with ACS Pro server onboarding

Minor Resolved View vendor source →

Axis Communications experienced a minor incident on December 15, 2025 affecting Register system and Device management, lasting 1d. The incident has been resolved; the full update timeline is below.

Started
Dec 15, 2025, 02:44 PM UTC
Resolved
Dec 16, 2025, 03:16 PM UTC
Duration
1d
Detected by Pingoru
Dec 15, 2025, 02:44 PM UTC

Affected components

Register systemDevice management

Update timeline

  1. investigating Dec 15, 2025, 02:44 PM UTC

    We are experiencing intermittent disturbances related to onboarding for some Axis Camera Station Pro servers. This can prevent devices from showing up in the device management and video operation in My System. Investigation is ongoing.

  2. investigating Dec 16, 2025, 08:55 AM UTC

    The issue affects only devices which were previously removed from the system and later re-added. Our engineers are actively working on a resolution, and further updates will be shared as progress is made.

  3. identified Dec 16, 2025, 02:24 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Dec 16, 2025, 02:35 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Dec 16, 2025, 03:16 PM UTC

    This incident has been resolved.