Axis Communications experienced a critical incident on July 8, 2025 affecting Cloud Storage Recording and Cloud Storage Playback, lasting 6h 36m. The incident has been resolved; the full update timeline is below.
Affected components
Cloud Storage RecordingCloud Storage Playback
Update timeline
- investigating Jul 08, 2025, 12:52 PM UTC
Cloud Storage is currently not functioning in the EU region. Our engineers are currently investigating.
- investigating Jul 08, 2025, 12:53 PM UTC
We are continuing to investigate this issue.
- identified Jul 08, 2025, 01:16 PM UTC
Service are being restored in the region. Customers may continue to experience outages at this time.
- identified Jul 08, 2025, 02:29 PM UTC
Services are being restored in the region. Customers may continue to experience outages at this time.
- monitoring Jul 08, 2025, 04:23 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 08, 2025, 07:29 PM UTC
This incident has been resolved.