Axis Communications incident

Disturbance in some of our services - Secure Remote Access

Critical Resolved View vendor source →

Axis Communications experienced a critical incident on June 11, 2025 affecting Create site and Secure Remote Access and 1 more component, lasting 3h 42m. The incident has been resolved; the full update timeline is below.

Started
Jun 11, 2025, 04:19 AM UTC
Resolved
Jun 11, 2025, 08:01 AM UTC
Duration
3h 42m
Detected by Pingoru
Jun 11, 2025, 04:19 AM UTC

Affected components

Create siteSecure Remote AccessDevice managementLive videoVideo playback

Update timeline

  1. investigating Jun 11, 2025, 04:19 AM UTC

    We are experiencing issues with some of our services. Our engineers is investigating the impact and the root cause. We apologize for the inconvenience this may cause.

  2. investigating Jun 11, 2025, 04:34 AM UTC

    We are continuing to investigate this issue.

  3. investigating Jun 11, 2025, 04:39 AM UTC

    We are continuing to investigate this issue.

  4. identified Jun 11, 2025, 06:17 AM UTC

    The issue has been identified and a fix is being implemented.

  5. monitoring Jun 11, 2025, 07:28 AM UTC

    A fix has been implemented and we are monitoring the results.

  6. monitoring Jun 11, 2025, 07:29 AM UTC

    We are continuing to monitor for any further issues.

  7. resolved Jun 11, 2025, 08:01 AM UTC

    This incident has been resolved.