Axis Communications incident

Disturbance in some of our onboarding services

Notice Resolved View vendor source →

Axis Communications experienced a notice incident on September 5, 2025 affecting Device Onboarding and Device Onboarding and 1 more component, lasting 10h 27m. The incident has been resolved; the full update timeline is below.

Started
Sep 05, 2025, 02:48 AM UTC
Resolved
Sep 05, 2025, 01:16 PM UTC
Duration
10h 27m
Detected by Pingoru
Sep 05, 2025, 02:48 AM UTC

Affected components

Device OnboardingDevice OnboardingCreate siteDevice Management

Update timeline

  1. investigating Sep 05, 2025, 02:48 AM UTC

    We are experiencing issues with some of our onboarding services. Our engineers is investigating the impact and the root cause. We apologize for the inconvenience this may cause.

  2. investigating Sep 05, 2025, 09:28 AM UTC

    Register device and delete device features are having issues as well. Teams are working for solution.

  3. investigating Sep 05, 2025, 09:28 AM UTC

    We are continuing to investigate this issue.

  4. resolved Sep 05, 2025, 01:16 PM UTC

    Problem is fixed now.