Axis Communications incident

Backend Infrastructure Outage

Minor Resolved View vendor source →

Axis Communications experienced a minor incident on December 18, 2025 affecting Device Onboarding and License System and 1 more component, lasting 2h 18m. The incident has been resolved; the full update timeline is below.

Started
Dec 18, 2025, 11:29 AM UTC
Resolved
Dec 18, 2025, 01:48 PM UTC
Duration
2h 18m
Detected by Pingoru
Dec 18, 2025, 11:29 AM UTC

Affected components

Device OnboardingLicense SystemDevice ManagementDevice ManagementDevice managementDevice managementLicense managementLicense managementOrganization managementOrganization management

Update timeline

  1. investigating Dec 18, 2025, 11:29 AM UTC

    We are currently experiencing a backend service disruption that is impacting multiple products. Our teams are actively investigating and working to restore normal operation. Further updates will be shared as they become available.

  2. identified Dec 18, 2025, 11:39 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Dec 18, 2025, 11:56 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Dec 18, 2025, 12:03 PM UTC

    We are continuing to monitor for any further issues.

  5. monitoring Dec 18, 2025, 01:14 PM UTC

    We are continuing to monitor for any further issues.

  6. monitoring Dec 18, 2025, 01:32 PM UTC

    We are continuing to monitor for any further issues.

  7. resolved Dec 18, 2025, 01:48 PM UTC

    This incident has been resolved.