aXcelerate had 28 outages in the last 2 years totaling 55h 51m of downtime — averaging 1.2 incidents per month.
There were 28 aXcelerate outages since August 22, 2024 totaling 55h 51m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating an issue affecting the access to the Sandbox Environment for the following clusters: - Stradbroke - Burleigh - Wurtulla - Currumbin - Kirra - Snapper - Mudjimba - Wurtulla We are working on a resolution. We thank you for your patience while we investigate further.
This incident has been resolved.
We have detected slower than expected system performance and are currently in the process of investigating.
We have identified the cause of the issue and will continue to monitor the situation as the aXcelerate servers return to a stable state.
The issue has now been resolved, and servers have returned to normal.
We have detected slower than expected system performance and are currently in the process of investigating.
We have identified the cause of the issue and will continue to monitor the situation as the aXcelerate servers return to a stable state.
System performance has now returned to normal. We thank you for your patience in this matter.
We are investigating reports affecting images not appearing against certificates, this is being investigated as a high priority.
We are continuing to investigate this issue.
We are continuing to respond to reports affecting images on Templates and Certificates. We recommend refraining from issuing certificates while we resolve this issue. In addition, the auto certificate issuance feature has been temporarily paused during this time.
This issue should now be resolved, thank you for your patience.
We have detected slower than expected system performance and are currently in the process of investigating.
We have identified the cause of the issue and will continue to monitor the situation as the aXcelerate servers return to a stable state.
We are pleased to announce that the server issues experienced earlier have been resolved.
We are investigating an issue affecting both Learners and Administrators attempting to access Online Assessment features.
A fix has been implemented and we are monitoring the results.
We have resolved the issue affecting both Learners and Administrators attempting to access Online Assessment features, and will continue to monitor the situation.
We are aware of an issue affecting the ability to sign into the aXcelerate App via Email address or Mobile number. This issue is being investigated as a high priority. Further updates will be provided as information becomes available.
A fix has been implemented for this issue. We are monitoring to confirm.
This incident has been resolved.
We are aware of an issue affecting the ability to mark assessments against workshops within the aXcelerate App. This issue is being investigated as a high priority. An interim solution is to mark the assessments against the Class within the App, or mark the assessments via the desktop application.
This incident has been resolved.
We are aware of a current issue affecting Learner users where an error is appearing upon sign in. We are working to resolve the issue as soon as possible.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We have detected slower than expected system performance and are currently in the process of investigating.
We have identified the cause of the issue and will continue to monitor the situation as the aXcelerate servers return to a stable state.
We are pleased to announce that the server issues experienced earlier have been resolved.
We are aware of a current issue affecting certificates where a blue ribbon is appearing on the preview and issued certificate. We have identified the cause and are working to resolve the issue as soon as possible.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
A resolution for the certificate ribbon and formatting issue has been deployed. We recommend reviewing any certificates issued between 2:10 pm and 4:15 pm AEST 18/09/2025.
Between the 13th and 15th of September 9am, scheduled workflow tasks encountered an error which prevented the tasks from running successfully. This issue has now been resolved, however, we recommend reviewing your workflow tasks to see if any were affected. The affected tasks can be re-run if they are report-row event tasks, or alternatively, the tasks will run again on the next scheduled run time.
We are investigating an issue affecting both Learners and Administrators attempting to access the aXcelerate System.
This incident has been resolved.
We are aware of an error being returned when attempting to verify USIs within aXcelerate. We are working with the USI office to investigate this further and locate the cause. We will provide further updates as information becomes available.
The USI Office is currently experiencing an issue with the USI Web Services. Until the issue is resolved by the USI Office, the USI Integration will be unavailable. Further information can be found on the USI website here: https://www.usi.gov.au/system-developers/system-outages
Update: The USI Office continues to work on the intermittent outages users are experiencing today, Monday 7 July. Please refer to the USIs "System Outages" page for further information: https://www.usi.gov.au/system-developers/system-outages
This incident has been resolved.
We have detected slower than expected system performance on the Burleigh cluster and are currently in the process of investigating.
The issue has been identified and a fix is being implemented.
We have identified the cause of the issue and will continue to monitor the situation as the aXcelerate servers return to a stable state.
We are pleased to announce that the server issues experienced earlier have been resolved.
We are currently aware of issues affecting the Canvas and Moodle Integrations. Our team are currently investigating this further and we will provide further information as it becomes available.
We have deployed a fix for this issue and the Canvas and Moodle Integrations are now operational without error. We thank you for your patience while we investigated and resolved this issue.
We are aware of an issue affecting Warehoused reports on the Currumbin cluster. This is currently being investigated and we will provide further updates as soon as possible.
We have identified and resolved the issue with Warehoused reports on the Currumbin cluster. We thank you for your patience in this matter.
We are currently investigating an issue with Online Assessments. They are currently not available for administrators in the Admin Portal, or for all learners, from within the Learner Portal.
We have identified the cause of the issue and will continue to monitor the situation as the aXcelerate servers return to a stable state.
We are pleased to announce that the server issues experienced earlier have been resolved.
We have detected slower than expected system performance on the Burleigh cluster, as well as SCORM services and are currently in the process of investigating.
We have identified the cause of the issue and will continue to monitor the situation as the aXcelerate servers return to a stable state.
We are pleased to announce that the server issues experienced earlier have been resolved.
We are aware of a current issue with payment integrations with eWAY caused by an upstream provider. If you are experiencing any issues with eWAY transactions, we recommend contacting eWAY for further assistance. Further information can be found on eWAYs status page: https://status.eway.com.au/
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are aware of an issue with the USI Service returning a 500 - Internal Server Error. We have received confirmation from the USI Office that this is a known issue and they are investigating this urgently. We will provide further information as it becomes available.
The USI Service is back online and users should now be able to create and verify USIs through the system. Thank you for your patience while the USI Office resolved the outage.
The staging environment is currently inaccessible as part of ongoing maintenance. We thank you for your patience.
The staging environment is once again accessible. We thank you for your patience.
We are currently investigating an issue with Online Assessment reports. This item is under investigation and we will provide further information as soon as possible.
We have continued to monitor the system following corrective actions. The system has now returned to normal operating conditions and this issue has been resolved.
We are aware of an issue affecting the rendering of the navigation menu and other items within the platform. This is currently being investigated as a matter of urgency. We will provide further updates as they become available.
A fix for the rendering issue has been implemented and we are monitoring the results.
We have continued to monitor the system following corrective actions. The system has now returned to normal operating conditions and this issue has been resolved.
We are aware that aXcelerate is currently unavailable for some users on the Greenmount cluster. Our developers are currently working on finding a resolution as quickly as possible.
We have identified the cause of the issue and will continue to monitor the situation as the aXcelerate servers return to a stable state.
We have continued to monitor the system following corrective actions. The system has now returned to normal operating conditions and this issue has been resolved.