aXcelerate Outage History

aXcelerate is up right now

aXcelerate had 28 outages in the last 2 years totaling 6h 0m of downtime — averaging 1.2 incidents per month.

There were 28 aXcelerate outages since August 22, 2024 totaling 6h 0m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: http://status.axcelerate.com.au

Minor November 17, 2024

Known Issue: Emails Not Being Sent From aXcelerate

Detected by Pingoru
Nov 17, 2024, 10:01 PM UTC
Resolved
Nov 17, 2024, 11:42 PM UTC
Duration
1h 40m
Affected: aXcelerate Production
Timeline · 3 updates
  1. investigating Nov 17, 2024, 10:01 PM UTC

    We have been made aware of an issue with emails not being sent from aXcelerate. Our team are investigating this as a matter of priority. Further updates will be provided here.

  2. monitoring Nov 17, 2024, 10:42 PM UTC

    After investigation, our team have implemented a fix and emails are now sending as expected. We will continue to monitor for the morning.

  3. resolved Nov 17, 2024, 11:42 PM UTC

    After monitoring, there have been no further issues with emails being sent from aXcelerate this morning. We thank you for your patience in this issue.

Read the full incident report →

Notice October 3, 2024

Known Issue: Custom Field Variable Names

Detected by Pingoru
Oct 03, 2024, 05:11 AM UTC
Resolved
Oct 03, 2024, 06:35 AM UTC
Duration
1h 24m
Affected: aXcelerate Production
Timeline · 2 updates
  1. monitoring Oct 03, 2024, 05:11 AM UTC

    We have been made aware of an issue with custom field variable names. This issue has now been addressed. Our team are monitoring the situation for the remainder of the afternoon.

  2. resolved Oct 03, 2024, 06:35 AM UTC

    After further monitoring, the issue has been confirmed to be resolved.

Read the full incident report →

Minor August 22, 2024

Eway Payment Issue

Detected by Pingoru
Aug 22, 2024, 01:22 AM UTC
Resolved
Aug 22, 2024, 04:18 AM UTC
Duration
2h 56m
Affected: External Integration
Timeline · 4 updates
  1. investigating Aug 22, 2024, 01:22 AM UTC

    We are investigating an error for manual Eway payments. Users are prompted to sign in to Eway when processing a payment in the admin portal.

  2. identified Aug 22, 2024, 01:48 AM UTC

    A resolution for this issue has been developed and will be implemented shortly. We appreciate your patience while the fix is rolled out.

  3. monitoring Aug 22, 2024, 02:25 AM UTC

    A fix for this issue has been implemented and we are monitoring the results.

  4. resolved Aug 22, 2024, 04:18 AM UTC

    The fix for this issue has been successfully deployed and payments can now be processed. We thank you for your patience in this matter.

Read the full incident report →