aXcelerate had 14 outages in the last 2 years totaling 39h 59m of downtime — averaging 0.6 incidents per month.
There were 14 aXcelerate outages since July 6, 2025 totaling 39h 59m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating an issue affecting the access to the Sandbox Environment for the following clusters: - Stradbroke - Burleigh - Wurtulla - Currumbin - Kirra - Snapper - Mudjimba - Wurtulla We are working on a resolution. We thank you for your patience while we investigate further.
This incident has been resolved.
We have detected slower than expected system performance and are currently in the process of investigating.
We have identified the cause of the issue and will continue to monitor the situation as the aXcelerate servers return to a stable state.
The issue has now been resolved, and servers have returned to normal.
We have detected slower than expected system performance and are currently in the process of investigating.
We have identified the cause of the issue and will continue to monitor the situation as the aXcelerate servers return to a stable state.
System performance has now returned to normal. We thank you for your patience in this matter.
We are investigating reports affecting images not appearing against certificates, this is being investigated as a high priority.
We are continuing to investigate this issue.
We are continuing to respond to reports affecting images on Templates and Certificates. We recommend refraining from issuing certificates while we resolve this issue. In addition, the auto certificate issuance feature has been temporarily paused during this time.
This issue should now be resolved, thank you for your patience.
We have detected slower than expected system performance and are currently in the process of investigating.
We have identified the cause of the issue and will continue to monitor the situation as the aXcelerate servers return to a stable state.
We are pleased to announce that the server issues experienced earlier have been resolved.
We are investigating an issue affecting both Learners and Administrators attempting to access Online Assessment features.
A fix has been implemented and we are monitoring the results.
We have resolved the issue affecting both Learners and Administrators attempting to access Online Assessment features, and will continue to monitor the situation.
We are aware of an issue affecting the ability to sign into the aXcelerate App via Email address or Mobile number. This issue is being investigated as a high priority. Further updates will be provided as information becomes available.
A fix has been implemented for this issue. We are monitoring to confirm.
This incident has been resolved.
We are aware of an issue affecting the ability to mark assessments against workshops within the aXcelerate App. This issue is being investigated as a high priority. An interim solution is to mark the assessments against the Class within the App, or mark the assessments via the desktop application.
This incident has been resolved.
We are aware of a current issue affecting Learner users where an error is appearing upon sign in. We are working to resolve the issue as soon as possible.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We have detected slower than expected system performance and are currently in the process of investigating.
We have identified the cause of the issue and will continue to monitor the situation as the aXcelerate servers return to a stable state.
We are pleased to announce that the server issues experienced earlier have been resolved.
We are aware of a current issue affecting certificates where a blue ribbon is appearing on the preview and issued certificate. We have identified the cause and are working to resolve the issue as soon as possible.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
A resolution for the certificate ribbon and formatting issue has been deployed. We recommend reviewing any certificates issued between 2:10 pm and 4:15 pm AEST 18/09/2025.
Between the 13th and 15th of September 9am, scheduled workflow tasks encountered an error which prevented the tasks from running successfully. This issue has now been resolved, however, we recommend reviewing your workflow tasks to see if any were affected. The affected tasks can be re-run if they are report-row event tasks, or alternatively, the tasks will run again on the next scheduled run time.
We are investigating an issue affecting both Learners and Administrators attempting to access the aXcelerate System.
This incident has been resolved.
We are aware of an error being returned when attempting to verify USIs within aXcelerate. We are working with the USI office to investigate this further and locate the cause. We will provide further updates as information becomes available.
The USI Office is currently experiencing an issue with the USI Web Services. Until the issue is resolved by the USI Office, the USI Integration will be unavailable. Further information can be found on the USI website here: https://www.usi.gov.au/system-developers/system-outages
Update: The USI Office continues to work on the intermittent outages users are experiencing today, Monday 7 July. Please refer to the USIs "System Outages" page for further information: https://www.usi.gov.au/system-developers/system-outages
This incident has been resolved.