Resolved after 3 hours 12 minutes, affecting EDI communication - SFTP, on October 2, 2024.
Dear valued customer, As previously announced, we are now officially marking the incident as resolved. The system status has been restored to operational, and the backlog has been fully cleared. Thank you for your continued patience and understanding throughout this process. Best regards, Your Support Team
Affected components
Update timeline
- investigating Oct 02, 2024, 04:15 PM UTC
Dear valued customer, We would like to inform you about ongoing issues with our EDI protocol SFTP. While both data import and export were initially impacted, we have identified that only the data export process is still affected, resulting in degraded performance and significantly slower export times. Our team is actively investigating the issue and working on a resolution to restore normal operations as quickly as possible. We apologize for any inconvenience this may cause and appreciate your patience and understanding. Best regards, Your Support
- identified Oct 02, 2024, 04:29 PM UTC
Dear valued customer, We would like to update you on the recent issue with our EDI protocol SFTP that impacted data export. We have now identified the cause of the issue and expect significant improvements shortly as we work to fully restore normal operations. We apologize for any inconvenience this may have caused and appreciate your patience and understanding. Best regards, Your Support
- monitoring Oct 02, 2024, 05:27 PM UTC
Dear valued customer, We are pleased to update you on the recent issues with our EDI protocols affecting data exchange. The data export process, which had been experiencing delays, is now fully restored with no further performance impacts. Files are being successfully exported, although we are currently processing a backlog. As the next step, we will monitor the system for a while to ensure the solution remains stable. If all goes well, we will restore the status to operational shortly. Thank you for your patience and understanding during this time. Best regards, Your Support
- monitoring Oct 02, 2024, 06:41 PM UTC
Dear valued customer, We would like to provide an update regarding the recent issues with our EDI protocols ((S)FTP) affecting data export. While the data export process has been restored and there are no further performance impacts, we are still processing the remaining backlog. Although it is steadily decreasing, it has not yet been fully cleared. As a result, we cannot set the system to operational status just yet. We will continue to monitor the situation closely and provide the next update in approximately 45-60 minutes. Thank you for your continued patience and understanding. Best regards, Your Support Team
- monitoring Oct 02, 2024, 07:23 PM UTC
Dear valued customer, We are pleased to provide an update regarding the recent issues with our EDI protocols ((S)FTP) affecting data export. We are happy to report that the backlog has been fully cleared, and the situation has been resolved. As a result, we are restoring the system status back for EDI protocols ((S)FTP) to operational. The Incident will be marked as resolved within the next milestone, which will be shortly announced in just a few minutes. Thank you for your continued patience and understanding throughout this process. Best regards, Your Support Team
- resolved Oct 02, 2024, 07:28 PM UTC
Dear valued customer, As previously announced, we are now officially marking the incident as resolved. The system status has been restored to operational, and the backlog has been fully cleared. Thank you for your continued patience and understanding throughout this process. Best regards, Your Support Team
Your product runs on more than AX4
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services