Is Avigilon down?

We are currently experiencing connectivity issues with some VMS instances, specifically some of those within the EU region, which is affecting the ability to log in or access VMS instances. We are continuing to investigate this issue.

A third-party service has developed a fault which is affecting the networking between our systems and VMS instances hosted under eu2 only. Towards resolving this issue. This is only affecting some VMS instances. Camera recording is not affected at this time.

We are continuing to work with the third-party supplier to resolve the networking issues affecting selected VMSes in the eu2 region. We will continue to update as soon as we have more information.

We are continuing experiencei issues with some VMSes in the eu2 region, and we are working with the third-party supplier to resolve the networking issues. We will continue to update as soon as we have more information.

The issue affecting some VMSes in the eu2 region has been identified as a power outage, and power has been restored. All services are now in a controlled process of restoration. A further update will follow once we can start restoring communications to the affected VMS instances.

Following the restoration of power in the eu2 region all services are now active. The affected VMSes are returning to normal operation, with networking and communication also being restored. All VMSes should be fully operational shortly. We will continue to monitor the VMSes affected to identify and fix any potential residual issues.

This incident has been resolved.

We are currently investigating this incident.

We are continuing to work on a fix for this incident.

We implemented a fix and are currently monitoring the result. It there are still provision issue, it's a temporary load issue.

This incident has been resolved.

Between 3:45PM UTC to 12:00AM UTC, an issue within our load balancing infrastructure caused a fraction of incoming requests to drop or time out. Our engineering team identified the root cause and implemented a fix to restore full service stability. All systems are operating normally. We appreciate your patience while we resolved this issue. Please feel free to reach out to our support team if you continue to experience any residual issues.

We are investigating networking issues in the us-central region affecting some VMS instances and our DMP portal. Access to web interfaces may be **affected**, but camera recordings remain unaffected.

The issue has been identified, and the affected networks in us-central1 are stabilizing. Access to some VMSes and the DMP may continue to be intermittent while the fix is confirmed and rolled out.

Google report their incident resolved and we can see that VMS instances and the DMP portal are available again.

We are experiencing issues with assigning users to groups. The team is working on a fix.

We implemented a fix and are currently monitoring the result.

We have resolved a problem with assigning user group access permissions caused by a database issue. The database capacity has been expanded, and all access management features are fully restored.