Avigilon incident

Users may experience mobile credentials not working.

Minor Resolved

Avigilon experienced a minor incident on June 15, 2026 affecting Avigilon Alta Access (Formerly Openpath) (Alta Access (Openpath) API - US), lasting 2d 5h. The incident has been resolved; the full update timeline is below.

Started
Jun 15, 2026, 08:51 PM UTC
Resolved
Jun 18, 2026, 02:12 AM UTC
Duration
2d 5h
Detected by Pingoru
Jun 15, 2026, 08:51 PM UTC

Affected components

Avigilon Alta Access (Formerly Openpath) (Alta Access (Openpath) API - US)

Update timeline

  1. investigating Jun 15, 2026, 08:51 PM UTC

    We are currently investigating this incident.

  2. monitoring Jun 15, 2026, 09:34 PM UTC

    Mitigation efforts are being monitored for resolution.

  3. resolved Jun 15, 2026, 09:49 PM UTC

    This incident has been resolved.

  4. investigating Jun 15, 2026, 11:08 PM UTC

    We are currently investigating this incident.

  5. monitoring Jun 16, 2026, 04:17 AM UTC

    We implemented a fix and are currently monitoring the result.

  6. resolved Jun 18, 2026, 02:12 AM UTC

    During routine operation, our platform encountered an internal infrastructure limit within our cloud environment. While we addressed this immediately, it exposed a series of behaviors that caused some users to be unable to see their list of entries in the mobile app. All identified issues have now been fixed. We have reviewed all impacted accounts and confirmed that service is fully restored.