Avigilon incident

Issues with assigning users to groups

Minor

Resolved after 3 hours 32 minutes, affecting Avigilon Alta Access (Formerly Openpath) (Alta Access (Openpath) Control Center - US), on August 17, 2026.

resolved Aug 17, 2026, 04:53 PM UTC

We have resolved a problem with assigning user group access permissions caused by a database issue. The database capacity has been expanded, and all access management features are fully restored.

Started: Aug 17, 2026, 01:21 PM UTC
Resolved: Aug 17, 2026, 04:53 PM UTC
Duration: 3h 32m
Detected by Pingoru: Aug 17, 2026, 01:21 PM UTC

Affected components

Avigilon Alta Access (Formerly Openpath) (Alta Access (Openpath) Control Center - US)

Update timeline

identified Aug 17, 2026, 01:21 PM UTC

We are experiencing issues with assigning users to groups. The team is working on a fix.
monitoring Aug 17, 2026, 03:52 PM UTC

We implemented a fix and are currently monitoring the result.
resolved Aug 17, 2026, 04:53 PM UTC

We have resolved a problem with assigning user group access permissions caused by a database issue. The database capacity has been expanded, and all access management features are fully restored.

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