Avigilon incident
Issue with provisioning new devices
Resolved after 14 hours 44 minutes, affecting Avigilon Alta Access (Formerly Openpath) (Alta Access (Openpath) Control Center - US) and Avigilon Alta Access (Formerly Openpath) (Alta Access (Openpath) Control Center - Rest of World), on September 2, 2026.
Between 3:45PM UTC to 12:00AM UTC, an issue within our load balancing infrastructure caused a fraction of incoming requests to drop or time out. Our engineering team identified the root cause and implemented a fix to restore full service stability. All systems are operating normally. We appreciate your patience while we resolved this issue. Please feel free to reach out to our support team if you continue to experience any residual issues.
Affected components
Update timeline
- investigating Sep 02, 2026, 10:38 PM UTC
We are currently investigating this incident.
- identified Sep 02, 2026, 11:06 PM UTC
We are continuing to work on a fix for this incident.
- monitoring Sep 02, 2026, 11:08 PM UTC
We implemented a fix and are currently monitoring the result. It there are still provision issue, it's a temporary load issue.
- resolved Sep 03, 2026, 01:23 PM UTC
This incident has been resolved.
- resolved Sep 03, 2026, 06:22 PM UTC
Between 3:45PM UTC to 12:00AM UTC, an issue within our load balancing infrastructure caused a fraction of incoming requests to drop or time out. Our engineering team identified the root cause and implemented a fix to restore full service stability. All systems are operating normally. We appreciate your patience while we resolved this issue. Please feel free to reach out to our support team if you continue to experience any residual issues.
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