Okta user syncing
Affected: Avigilon Alta Access (Formerly Openpath) (Alta Access (Openpath) Control Center - US)Avigilon Alta Access (Formerly Openpath) (Alta Access (Openpath) Control Center - Rest of World)
Timeline · 2 updates
- resolved May 05, 2026, 11:00 PM UTC
A software library upgrade caused only the first page of Okta IdP users to be processed. This had the effect of disabling the other Okta users within the organziation. A fix was deployed in order to correctly handle the library’s shifted Okta response. This ensured we are processing the full list of users held by Okta. All users are now re-enabled.
- resolved May 05, 2026, 11:37 PM UTC
This incident has been resolved.