Avigilon Outage History

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Avigilon had 9 outages in the last 2 years totaling 144h 37m of downtime — averaging 0.4 incidents per month.

There were 9 Avigilon outages since May 5, 2026 totaling 144h 37m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.avigilon.com

Major October 20, 2026

We are experiencing some connectivity issues with VMS instances

Detected by Pingoru
Oct 20, 2026, 08:09 AM UTC
Resolved
Oct 20, 2026, 02:37 PM UTC
Duration
6h 27m
Affected: Avigilon Alta Video (Alta Video)
Timeline · 7 updates
  1. investigating Oct 20, 2026, 08:09 AM UTC

    We are currently experiencing connectivity issues with some VMS instances, specifically some of those within the EU region, which is affecting the ability to log in or access VMS instances. We are continuing to investigate this issue.

  2. identified Oct 20, 2026, 08:42 AM UTC

    A third-party service has developed a fault which is affecting the networking between our systems and VMS instances hosted under eu2 only. Towards resolving this issue. This is only affecting some VMS instances. Camera recording is not affected at this time.

  3. identified Oct 20, 2026, 09:39 AM UTC

    We are continuing to work with the third-party supplier to resolve the networking issues affecting selected VMSes in the eu2 region. We will continue to update as soon as we have more information.

  4. identified Oct 20, 2026, 10:43 AM UTC

    We are continuing experiencei issues with some VMSes in the eu2 region, and we are working with the third-party supplier to resolve the networking issues. We will continue to update as soon as we have more information.

  5. identified Oct 20, 2026, 11:24 AM UTC

    The issue affecting some VMSes in the eu2 region has been identified as a power outage, and power has been restored. All services are now in a controlled process of restoration. A further update will follow once we can start restoring communications to the affected VMS instances.

  6. monitoring Oct 20, 2026, 12:38 PM UTC

    Following the restoration of power in the eu2 region all services are now active. The affected VMSes are returning to normal operation, with networking and communication also being restored. All VMSes should be fully operational shortly. We will continue to monitor the VMSes affected to identify and fix any potential residual issues.

  7. resolved Oct 20, 2026, 02:37 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 2, 2026

Issue with provisioning new devices

Detected by Pingoru
Sep 02, 2026, 10:38 PM UTC
Resolved
Sep 03, 2026, 01:23 PM UTC
Duration
14h 44m
Affected: Avigilon Alta Access (Formerly Openpath) (Alta Access (Openpath) Control Center - US)Avigilon Alta Access (Formerly Openpath) (Alta Access (Openpath) Control Center - Rest of World)
Timeline · 5 updates
  1. investigating Sep 02, 2026, 10:38 PM UTC

    We are currently investigating this incident.

  2. identified Sep 02, 2026, 11:06 PM UTC

    We are continuing to work on a fix for this incident.

  3. monitoring Sep 02, 2026, 11:08 PM UTC

    We implemented a fix and are currently monitoring the result. It there are still provision issue, it's a temporary load issue.

  4. resolved Sep 03, 2026, 01:23 PM UTC

    This incident has been resolved.

  5. resolved Sep 03, 2026, 06:22 PM UTC

    Between 3:45PM UTC to 12:00AM UTC, an issue within our load balancing infrastructure caused a fraction of incoming requests to drop or time out. Our engineering team identified the root cause and implemented a fix to restore full service stability. All systems are operating normally. We appreciate your patience while we resolved this issue. Please feel free to reach out to our support team if you continue to experience any residual issues.

Read the full incident report →

Major September 1, 2026

Networking Issues within us-central

Detected by Pingoru
Sep 01, 2026, 03:39 PM UTC
Resolved
Sep 01, 2026, 08:46 PM UTC
Duration
5h 6m
Affected: Avigilon Alta Video (Alta Video)Avigilon Alta Video (Alta Video Deployment Management Portal)
Timeline · 3 updates
  1. investigating Sep 01, 2026, 03:39 PM UTC

    We are investigating networking issues in the us-central region affecting some VMS instances and our DMP portal. Access to web interfaces may be **affected**, but camera recordings remain unaffected.

  2. identified Sep 01, 2026, 04:17 PM UTC

    The issue has been identified, and the affected networks in us-central1 are stabilizing. Access to some VMSes and the DMP may continue to be intermittent while the fix is confirmed and rolled out.

  3. resolved Sep 01, 2026, 08:46 PM UTC

    Google report their incident resolved and we can see that VMS instances and the DMP portal are available again.

Read the full incident report →

Minor August 17, 2026

Issues with assigning users to groups

Detected by Pingoru
Aug 17, 2026, 01:21 PM UTC
Resolved
Aug 17, 2026, 04:53 PM UTC
Duration
3h 32m
Affected: Avigilon Alta Access (Formerly Openpath) (Alta Access (Openpath) Control Center - US)
Timeline · 3 updates
  1. identified Aug 17, 2026, 01:21 PM UTC

    We are experiencing issues with assigning users to groups. The team is working on a fix.

  2. monitoring Aug 17, 2026, 03:52 PM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved Aug 17, 2026, 04:53 PM UTC

    We have resolved a problem with assigning user group access permissions caused by a database issue. The database capacity has been expanded, and all access management features are fully restored.

Read the full incident report →

Major July 20, 2026

"Internal Server Errors" when attempting to login to or navigate with Alta Access Portal

Detected by Pingoru
Jul 20, 2026, 03:23 PM UTC
Resolved
Jul 21, 2026, 08:58 PM UTC
Duration
1d 5h
Affected: Avigilon Alta Access (Formerly Openpath) (Alta Access (Openpath) Control Center - US)Avigilon Alta Access (Formerly Openpath) (Alta Access (Openpath) Control Center - Rest of World)
Timeline · 5 updates
  1. investigating Jul 20, 2026, 03:23 PM UTC

    We are currently investigating this incident.

  2. identified Jul 20, 2026, 04:05 PM UTC

    We are continuing to work on a fix for this incident.

  3. monitoring Jul 20, 2026, 04:51 PM UTC

    We implemented a fix and are currently monitoring the result. Slower API and UI response times should be recovering to normal.

  4. resolved Jul 21, 2026, 08:58 PM UTC

    The problem was caused by database performance related to a specific integration. A multi-stage improvement plan has been deployed. This incident has been resolved.

  5. resolved Jul 21, 2026, 10:22 PM UTC

    The problem was caused by an unusual spike in external API calls that overloaded a backend database. This led initially to an API slow down that grew into an API outage. We've optimized database performance and will further rate limit external APIs.

Read the full incident report →

Minor July 7, 2026

Okta user syncing

Detected by Pingoru
Jul 07, 2026, 07:19 AM UTC
Resolved
Jul 07, 2026, 12:50 PM UTC
Duration
5h 30m
Affected: Avigilon Alta Access (Formerly Openpath) (Alta Access (Openpath) Control Center - US)Avigilon Alta Access (Formerly Openpath) (Alta Access (Openpath) Control Center - Rest of World)
Timeline · 3 updates
  1. investigating Jul 07, 2026, 07:19 AM UTC

    Some okta users may be temporarily disabled within their organization We are currently investigating this incident.

  2. resolved Jul 07, 2026, 12:50 PM UTC

    This incident has been resolved.

  3. resolved Jul 07, 2026, 04:34 PM UTC

    During a standard deployment, a human error led to mistakenly deploying the older unstable June 30th version of the sync service, which caused the same issue from the June 30th event to recur. There were no new defects introduced. Once the error was identified, Engineering removed the unstable sync service from production.

Read the full incident report →

Minor June 30, 2026

Muster reports not working

Detected by Pingoru
Jun 30, 2026, 02:41 PM UTC
Resolved
Jul 01, 2026, 01:35 PM UTC
Duration
22h 54m
Affected: Avigilon Alta Access (Formerly Openpath) (Alta Access (Openpath) Control Center - US)Avigilon Alta Access (Formerly Openpath) (Alta Access (Openpath) Control Center - Rest of World)
Timeline · 4 updates
  1. investigating Jun 30, 2026, 02:41 PM UTC

    We are currently experiencing an issue with muster reports not working. We are currently investigating this incident.

  2. identified Jun 30, 2026, 04:22 PM UTC

    The issue has been identified and a fix is being deployed.

  3. monitoring Jun 30, 2026, 06:11 PM UTC

    We implemented a fix and are currently monitoring the result. Please click the **\+ Get app** button to reinstall and restore Muster Reports.

  4. resolved Jul 01, 2026, 01:35 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 23, 2026

G-Suite sync error

Detected by Pingoru
Jun 23, 2026, 05:00 PM UTC
Resolved
Jun 23, 2026, 08:26 PM UTC
Duration
3h 26m
Affected: Avigilon Alta Access (Formerly Openpath) (Alta Access (Openpath) Control Center - US)Avigilon Alta Access (Formerly Openpath) (Alta Access (Openpath) Control Center - Rest of World)
Timeline · 5 updates
  1. investigating Jun 23, 2026, 05:00 PM UTC

    We are currently investigating this incident.

  2. investigating Jun 23, 2026, 06:32 PM UTC

    We are currently investigating this incident.

  3. monitoring Jun 23, 2026, 08:15 PM UTC

    We implemented a fix and are currently monitoring the result.

  4. resolved Jun 23, 2026, 08:26 PM UTC

    This incident has been resolved.

  5. resolved Jun 23, 2026, 08:50 PM UTC

    On June 22, 2026, a temporary automatic software update caused a brief sync delay, preventing new user or group changes from being copied into our system. No data was lost or exposed, and the issue has been resolved with automatic updates now catching up on any missed changes.

Read the full incident report →

Minor June 15, 2026

Users may experience mobile credentials not working.

Detected by Pingoru
Jun 15, 2026, 08:51 PM UTC
Resolved
Jun 18, 2026, 02:12 AM UTC
Duration
2d 5h
Affected: Avigilon Alta Access (Formerly Openpath) (Alta Access (Openpath) API - US)
Timeline · 6 updates
  1. investigating Jun 15, 2026, 08:51 PM UTC

    We are currently investigating this incident.

  2. monitoring Jun 15, 2026, 09:34 PM UTC

    Mitigation efforts are being monitored for resolution.

  3. resolved Jun 15, 2026, 09:49 PM UTC

    This incident has been resolved.

  4. investigating Jun 15, 2026, 11:08 PM UTC

    We are currently investigating this incident.

  5. monitoring Jun 16, 2026, 04:17 AM UTC

    We implemented a fix and are currently monitoring the result.

  6. resolved Jun 18, 2026, 02:12 AM UTC

    During routine operation, our platform encountered an internal infrastructure limit within our cloud environment. While we addressed this immediately, it exposed a series of behaviors that caused some users to be unable to see their list of entries in the mobile app. All identified issues have now been fixed. We have reviewed all impacted accounts and confirmed that service is fully restored.

Read the full incident report →