Avigilon incident

Networking Issues within us-central

Major Resolved

Avigilon experienced a major incident on September 1, 2026 affecting Avigilon Alta Video (Alta Video) and Avigilon Alta Video (Alta Video Deployment Management Portal), lasting 5h 6m. The incident has been resolved; the full update timeline is below.

Started
Sep 01, 2026, 03:39 PM UTC
Resolved
Sep 01, 2026, 08:46 PM UTC
Duration
5h 6m
Detected by Pingoru
Sep 01, 2026, 03:39 PM UTC

Affected components

Avigilon Alta Video (Alta Video)Avigilon Alta Video (Alta Video Deployment Management Portal)

Update timeline

  1. investigating Sep 01, 2026, 03:39 PM UTC

    We are investigating networking issues in the us-central region affecting some VMS instances and our DMP portal. Access to web interfaces may be **affected**, but camera recordings remain unaffected.

  2. identified Sep 01, 2026, 04:17 PM UTC

    The issue has been identified, and the affected networks in us-central1 are stabilizing. Access to some VMSes and the DMP may continue to be intermittent while the fix is confirmed and rolled out.

  3. resolved Sep 01, 2026, 08:46 PM UTC

    Google report their incident resolved and we can see that VMS instances and the DMP portal are available again.