Avalara had 21 outages in the last 2 years totaling 163h 53m of downtime — averaging 0.9 incidents per month.
There were 21 Avalara outages since February 24, 2026 totaling 163h 53m of downtime. Each is summarised below — incident details, duration, and resolution information.
Avalara Cross Border Restrictions customers may be experiencing degraded service levels. A response team is actively investigating the issue. This page will be kept up to date with new information.
The Avalara Cross Border Restrictions service has been fully restored.
The Avalara Exemption Certificate Management service has been fully restored.
Customers may be experiencing degraded service levels. A response team is actively investigating the issue. This page will be kept up to date with new information.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Avalara Business Licenses customers may be experiencing degraded service levels. A response team is actively investigating the issue. This page will be kept up to date with new information.
The response team has addressed the issue impacting Avalara Business Licenses and continues to monitor service to ensure the return of full service for all customers.
The Avalara Business Licenses service has been fully restored.
Brazil Tax Docs customers may be experiencing degraded service levels. A response team is actively investigating the issue. This page will be kept up to date with new information.
The response team has addressed the issue impacting Brazil Tax Docs and continues to monitor service to ensure the return of full service for all customers.
The Brazil Tax Docs service has been fully restored.
A third-party vendor supporting our customer support phone system is currently experiencing an issue. As a result, customers contacting support by phone may encounter increased hold times. There is no impact to Avalara product availability or functionality. We are monitoring the vendor's recovery efforts and will provide updates as they become available.
The third-party vendor supporting our customer support phone system has mitigated the impact, and contacts are now routing as expected.
Oobj customers may be experiencing degraded service levels. A response team is actively investigating the issue. This page will be kept up to date with new information.
Oobj customers may be experiencing degraded service levels. The response team has identified the issue and is urgently working on a resolution. This page will be kept up to date with new information.
The response team has addressed the issue impacting Oobj and continues to monitor service to ensure the return of full service for all customers.
The Oobj service has been fully restored.
Avalara E-Invoicing and Live Reporting customers (specifically for Italian Invoices) may be experiencing degraded service levels. A response team is actively investigating the issue. This page will be kept up to date with new information.
The response team has addressed the issue impacting Avalara E-Invoicing and Live Reporting customers (specifically for Italian Invoices) and continues to monitor service to ensure the return of full service for all customers.
The Avalara E-Invoicing and Live Reporting customers (specifically for Italian Invoices) service has been fully restored.
Some Avalara Tax Research customers may be experiencing issues logging into the Avalara Tax Research Portal UI. A response team is actively investigating the issue. This page will be kept up to date with new information.
The response team has addressed the issue impacting Avalara Tax Research Portal UI and continues to monitor service to ensure the return of full service for all customers.
The Avalara Tax Research service has been fully restored.
Avalara 3CE customers may be experiencing degraded service levels. A response team is actively investigating the issue. This page will be kept up to date with new information.
Avalara 3CE customers may be experiencing degraded service levels. The response team has identified the issue and is urgently working on a resolution. This page will be kept up to date with new information.
The response team has addressed the issue impacting Avalara 3CE and continues to monitor service to ensure the return of full service for all customers.
The Avalara 3CE service has been fully restored.
Avalara AvaTax Tax Calculation Service customers may be experiencing delays seeing updates to newly created or updated Items. There is no immediate impact to Tax Calculation calls. A response team is actively investigating the issue. This page will be kept up to date with new information.
Avalara AvaTax Tax Calculation Service customers may be experiencing delays seeing updates to newly created or updated Items. There is no immediate impact to Tax Calculation calls. A response team is actively investigating the issue. This page will be kept up to date with new information.
The Avalara AvaTax Tax Calculation Service has been fully restored.
AvaTax UI customers may be experiencing degraded service levels. A response team is actively investigating the issue. This page will be kept up to date with new information.
AvaTax UI customers may be experiencing degraded service levels. The response team has identified the issue and is urgently working on a resolution. This page will be kept up to date with new information.
The response team has addressed the issue impacting AvaTax UI and continues to monitor service to ensure the return of full service for all customers.
The AvaTax UI service has been fully restored.
Avalara Exemption Certificate Management customers may be experiencing degraded service levels. A response team is actively investigating the issue. This page will be kept up to date with new information.
Avalara Exemption Certificate Management customers may be experiencing degraded service levels. The response team has identified the issue and is urgently working on a resolution. This page will be kept up to date with new information.
The response team has addressed the issue impacting Avalara Exemption Certificate Management and continues to monitor service to ensure the return of full service for all customers.
The Avalara Exemption Certificate Management service has been fully restored.
Avalara AvaTax UI customers may be experiencing degraded service levels. A response team is actively investigating the issue. This page will be kept up to date with new information.
The response team has addressed the issue impacting Avalara AvaTax UI and continues to monitor service to ensure the return of full service for all customers.
The Avalara AvaTax UI service has been fully restored.
Avalara Tax Research customers may be experiencing degraded service levels. A response team is actively investigating the issue. This page will be kept up to date with new information.
The response team has addressed the issue impacting Avalara Tax Research and continues to monitor service to ensure the return of full service for all customers.
The Avalara Tax Research service has been fully restored.
Avalara VAT Reporting (Cloud) customers may be experiencing degraded service levels. A response team is actively investigating the issue. This page will be kept up to date with new information.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
Avalara 1099 customers may be experiencing degraded service levels. A response team is actively investigating the issue. This page will be kept up to date with new information.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
AvaTax for QuickBooks Online customers may be experiencing degraded service levels. A response team is actively investigating the issue. This page will be kept up to date with new information.
AvaTax for QuickBooks Online customers may be experiencing degraded service levels. The response team has identified the issue and is urgently working on a resolution. This page will be kept up to date with new information.
The response team has addressed the issue impacting AvaTax for QuickBooks Online and continues to monitor service to ensure the return of full service for all customers.
The AvaTax for QuickBooks Online service has been fully restored.
Avalara E-Invoicing and Live Reporting customers may be experiencing degraded service levels with the Document Upload service. A response team is actively investigating the issue. This page will be kept up to date with new information.
The issue has been identified and a fix is being implemented.
The response team has addressed the issue impacting Avalara E-Invoicing and Live Reporting and continues to monitor service to ensure the return of full service for all customers.
The Avalara E-Invoicing and Live Reporting service has been fully restored.
Shopify customers may be experiencing degraded service levels. A response team is actively investigating the issue. This page will be kept up to date with new information.
Shopify customers may be experiencing degraded service levels. The response team has identified the issue and is urgently working on a resolution. This page will be kept up to date with new information.
The response team has addressed the issue impacting Shopify and continues to monitor service to ensure the return of full service for all customers.
The Shopify service has been fully restored.
Avalara Cross Border Quoting customers may be experiencing degraded service levels. A response team is actively investigating the issue. This page will be kept up to date with new information.
The response team has addressed the issue impacting Avalara Cross Border Quoting and continues to monitor service to ensure the return of full service for all customers.
The Avalara Cross Border Quoting service has been fully restored.