Avalara Outage History

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Avalara had 16 outages in the last 2 years totaling 160h 59m of downtime — averaging 0.7 incidents per month.

There were 16 Avalara outages since February 24, 2026 totaling 160h 59m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.avalara.com

Minor June 2, 2026

AvaTax and MyLodge Phone Support Service Degradation

Detected by Pingoru
Jun 02, 2026, 03:30 PM UTC
Resolved
Jun 03, 2026, 04:37 AM UTC
Duration
13h 7m
Affected: Avalara Main NumberAvalara Enterprise Support NumberMyLodge Support Number
Timeline · 2 updates
  1. identified Jun 02, 2026, 05:24 PM UTC

    A third-party vendor supporting our customer support phone system is currently experiencing an issue. As a result, customers contacting support by phone may encounter increased hold times. There is no impact to Avalara product availability or functionality. We are monitoring the vendor's recovery efforts and will provide updates as they become available.

  2. resolved Jun 03, 2026, 04:37 AM UTC

    The third-party vendor supporting our customer support phone system has mitigated the impact, and contacts are now routing as expected.

Read the full incident report →

Minor May 27, 2026

Oobj Service Degradation

Detected by Pingoru
May 27, 2026, 05:57 PM UTC
Resolved
May 27, 2026, 07:04 PM UTC
Duration
1h 7m
Affected: Oobj
Timeline · 4 updates
  1. investigating May 27, 2026, 05:57 PM UTC

    Oobj customers may be experiencing degraded service levels. A response team is actively investigating the issue. This page will be kept up to date with new information.

  2. identified May 27, 2026, 06:49 PM UTC

    Oobj customers may be experiencing degraded service levels. The response team has identified the issue and is urgently working on a resolution. This page will be kept up to date with new information.

  3. monitoring May 27, 2026, 06:55 PM UTC

    The response team has addressed the issue impacting Oobj and continues to monitor service to ensure the return of full service for all customers.

  4. resolved May 27, 2026, 07:04 PM UTC

    The Oobj service has been fully restored.

Read the full incident report →

Minor May 27, 2026

Avalara E-Invoicing and Live Reporting - Italian Invoices - Service Degradation

Detected by Pingoru
May 27, 2026, 01:30 PM UTC
Resolved
May 28, 2026, 06:15 AM UTC
Duration
16h 44m
Affected: Avalara E-Invoicing and Live Reporting
Timeline · 3 updates
  1. investigating May 27, 2026, 09:33 PM UTC

    Avalara E-Invoicing and Live Reporting customers (specifically for Italian Invoices) may be experiencing degraded service levels. A response team is actively investigating the issue. This page will be kept up to date with new information.

  2. monitoring May 28, 2026, 03:05 AM UTC

    The response team has addressed the issue impacting Avalara E-Invoicing and Live Reporting customers (specifically for Italian Invoices) and continues to monitor service to ensure the return of full service for all customers.

  3. resolved May 28, 2026, 06:15 AM UTC

    The Avalara E-Invoicing and Live Reporting customers (specifically for Italian Invoices) service has been fully restored.

Read the full incident report →

Notice May 22, 2026

Avalara Tax Research Portal UI Log In Issues

Detected by Pingoru
May 22, 2026, 07:54 PM UTC
Resolved
May 22, 2026, 08:24 PM UTC
Duration
30m
Affected: Avalara Tax Research
Timeline · 3 updates
  1. investigating May 22, 2026, 07:54 PM UTC

    Some Avalara Tax Research customers may be experiencing issues logging into the Avalara Tax Research Portal UI. A response team is actively investigating the issue. This page will be kept up to date with new information.

  2. monitoring May 22, 2026, 08:20 PM UTC

    The response team has addressed the issue impacting Avalara Tax Research Portal UI and continues to monitor service to ensure the return of full service for all customers.

  3. resolved May 22, 2026, 08:24 PM UTC

    The Avalara Tax Research service has been fully restored.

Read the full incident report →

Minor May 8, 2026

Avalara 3CE Service Degradation

Detected by Pingoru
May 08, 2026, 09:17 PM UTC
Resolved
May 08, 2026, 09:57 PM UTC
Duration
40m
Affected: Avalara 3CE
Timeline · 4 updates
  1. investigating May 08, 2026, 09:17 PM UTC

    Avalara 3CE customers may be experiencing degraded service levels. A response team is actively investigating the issue. This page will be kept up to date with new information.

  2. identified May 08, 2026, 09:44 PM UTC

    Avalara 3CE customers may be experiencing degraded service levels. The response team has identified the issue and is urgently working on a resolution. This page will be kept up to date with new information.

  3. monitoring May 08, 2026, 09:48 PM UTC

    The response team has addressed the issue impacting Avalara 3CE and continues to monitor service to ensure the return of full service for all customers.

  4. resolved May 08, 2026, 09:57 PM UTC

    The Avalara 3CE service has been fully restored.

Read the full incident report →

Notice May 2, 2026

Avalara AvaTax Tax Calculation Service Item Update Delays

Detected by Pingoru
May 02, 2026, 10:30 AM UTC
Resolved
May 06, 2026, 07:31 PM UTC
Duration
4d 9h
Affected: Tax Calculation Service
Timeline · 3 updates
  1. investigating May 06, 2026, 10:30 AM UTC

    Avalara AvaTax Tax Calculation Service customers may be experiencing delays seeing updates to newly created or updated Items. There is no immediate impact to Tax Calculation calls. A response team is actively investigating the issue. This page will be kept up to date with new information.

  2. identified May 06, 2026, 05:22 PM UTC

    Avalara AvaTax Tax Calculation Service customers may be experiencing delays seeing updates to newly created or updated Items. There is no immediate impact to Tax Calculation calls. A response team is actively investigating the issue. This page will be kept up to date with new information.

  3. resolved May 06, 2026, 07:31 PM UTC

    The Avalara AvaTax Tax Calculation Service has been fully restored.

Read the full incident report →

Minor April 23, 2026

AvaTax UI Service Degradation

Detected by Pingoru
Apr 23, 2026, 05:50 PM UTC
Resolved
Apr 23, 2026, 09:39 PM UTC
Duration
3h 48m
Affected: AvaTax UI
Timeline · 4 updates
  1. investigating Apr 23, 2026, 05:50 PM UTC

    AvaTax UI customers may be experiencing degraded service levels. A response team is actively investigating the issue. This page will be kept up to date with new information.

  2. identified Apr 23, 2026, 07:08 PM UTC

    AvaTax UI customers may be experiencing degraded service levels. The response team has identified the issue and is urgently working on a resolution. This page will be kept up to date with new information.

  3. monitoring Apr 23, 2026, 07:50 PM UTC

    The response team has addressed the issue impacting AvaTax UI and continues to monitor service to ensure the return of full service for all customers.

  4. resolved Apr 23, 2026, 09:39 PM UTC

    The AvaTax UI service has been fully restored.

Read the full incident report →

Minor April 20, 2026

Avalara Exemption Certificate Management - backlog of tasks are causing a delay in processing

Detected by Pingoru
Apr 20, 2026, 07:06 PM UTC
Resolved
Apr 21, 2026, 01:52 AM UTC
Duration
6h 45m
Affected: Background Tasks
Timeline · 4 updates
  1. investigating Apr 20, 2026, 07:06 PM UTC

    Avalara Exemption Certificate Management customers may be experiencing degraded service levels. A response team is actively investigating the issue. This page will be kept up to date with new information.

  2. identified Apr 21, 2026, 12:00 AM UTC

    Avalara Exemption Certificate Management customers may be experiencing degraded service levels. The response team has identified the issue and is urgently working on a resolution. This page will be kept up to date with new information.

  3. monitoring Apr 21, 2026, 01:51 AM UTC

    The response team has addressed the issue impacting Avalara Exemption Certificate Management and continues to monitor service to ensure the return of full service for all customers.

  4. resolved Apr 21, 2026, 01:52 AM UTC

    The Avalara Exemption Certificate Management service has been fully restored.

Read the full incident report →

Minor April 8, 2026

Avalara AvaTax UI Service Degradation

Detected by Pingoru
Apr 08, 2026, 08:23 PM UTC
Resolved
Apr 08, 2026, 10:05 PM UTC
Duration
1h 42m
Affected: AvaTax UI
Timeline · 3 updates
  1. investigating Apr 08, 2026, 08:23 PM UTC

    Avalara AvaTax UI customers may be experiencing degraded service levels. A response team is actively investigating the issue. This page will be kept up to date with new information.

  2. monitoring Apr 08, 2026, 09:47 PM UTC

    The response team has addressed the issue impacting Avalara AvaTax UI and continues to monitor service to ensure the return of full service for all customers.

  3. resolved Apr 08, 2026, 10:05 PM UTC

    The Avalara AvaTax UI service has been fully restored.

Read the full incident report →

Minor April 6, 2026

Avalara Tax Research Service Degradation

Detected by Pingoru
Apr 06, 2026, 06:14 PM UTC
Resolved
Apr 06, 2026, 06:53 PM UTC
Duration
39m
Affected: Avalara Tax Research
Timeline · 3 updates
  1. investigating Apr 06, 2026, 06:14 PM UTC

    Avalara Tax Research customers may be experiencing degraded service levels. A response team is actively investigating the issue. This page will be kept up to date with new information.

  2. monitoring Apr 06, 2026, 06:36 PM UTC

    The response team has addressed the issue impacting Avalara Tax Research and continues to monitor service to ensure the return of full service for all customers.

  3. resolved Apr 06, 2026, 06:53 PM UTC

    The Avalara Tax Research service has been fully restored.

Read the full incident report →

Minor April 1, 2026

Avalara VAT Reporting (Cloud) Service Degradation

Detected by Pingoru
Apr 01, 2026, 12:11 PM UTC
Resolved
Apr 01, 2026, 02:05 PM UTC
Duration
1h 53m
Affected: Avalara VAT Reporting (Cloud)
Timeline · 3 updates
  1. investigating Apr 01, 2026, 12:11 PM UTC

    Avalara VAT Reporting (Cloud) customers may be experiencing degraded service levels. A response team is actively investigating the issue. This page will be kept up to date with new information.

  2. identified Apr 01, 2026, 12:27 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Apr 01, 2026, 02:05 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 18, 2026

Avalara 1099 Service Degradation

Detected by Pingoru
Mar 18, 2026, 01:27 PM UTC
Resolved
Mar 18, 2026, 03:17 PM UTC
Duration
1h 49m
Affected: Avalara 1099
Timeline · 3 updates
  1. investigating Mar 18, 2026, 01:27 PM UTC

    Avalara 1099 customers may be experiencing degraded service levels. A response team is actively investigating the issue. This page will be kept up to date with new information.

  2. monitoring Mar 18, 2026, 03:10 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 18, 2026, 03:17 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 17, 2026

AvaTax for QuickBooks Online Service Degradation

Detected by Pingoru
Mar 17, 2026, 06:52 PM UTC
Resolved
Mar 17, 2026, 08:13 PM UTC
Duration
1h 21m
Affected: SaaS Connectors
Timeline · 4 updates
  1. investigating Mar 17, 2026, 06:52 PM UTC

    AvaTax for QuickBooks Online customers may be experiencing degraded service levels. A response team is actively investigating the issue. This page will be kept up to date with new information.

  2. identified Mar 17, 2026, 08:02 PM UTC

    AvaTax for QuickBooks Online customers may be experiencing degraded service levels. The response team has identified the issue and is urgently working on a resolution. This page will be kept up to date with new information.

  3. monitoring Mar 17, 2026, 08:08 PM UTC

    The response team has addressed the issue impacting AvaTax for QuickBooks Online and continues to monitor service to ensure the return of full service for all customers.

  4. resolved Mar 17, 2026, 08:13 PM UTC

    The AvaTax for QuickBooks Online service has been fully restored.

Read the full incident report →

Minor March 4, 2026

Avalara E-Invoicing and Live Reporting Document Upload Service Degradation

Detected by Pingoru
Mar 04, 2026, 04:10 PM UTC
Resolved
Mar 04, 2026, 07:14 PM UTC
Duration
3h 4m
Affected: Avalara E-Invoicing and Live Reporting
Timeline · 4 updates
  1. investigating Mar 04, 2026, 04:10 PM UTC

    Avalara E-Invoicing and Live Reporting customers may be experiencing degraded service levels with the Document Upload service. A response team is actively investigating the issue. This page will be kept up to date with new information.

  2. identified Mar 04, 2026, 04:27 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 04, 2026, 05:36 PM UTC

    The response team has addressed the issue impacting Avalara E-Invoicing and Live Reporting and continues to monitor service to ensure the return of full service for all customers.

  4. resolved Mar 04, 2026, 07:14 PM UTC

    The Avalara E-Invoicing and Live Reporting service has been fully restored.

Read the full incident report →

Major March 2, 2026

Shopify Service Degradation

Detected by Pingoru
Mar 02, 2026, 09:04 AM UTC
Resolved
Mar 02, 2026, 10:24 AM UTC
Duration
1h 20m
Affected: Avalara for Shopify
Timeline · 4 updates
  1. investigating Mar 02, 2026, 09:04 AM UTC

    Shopify customers may be experiencing degraded service levels. A response team is actively investigating the issue. This page will be kept up to date with new information.

  2. identified Mar 02, 2026, 09:27 AM UTC

    Shopify customers may be experiencing degraded service levels. The response team has identified the issue and is urgently working on a resolution. This page will be kept up to date with new information.

  3. monitoring Mar 02, 2026, 10:24 AM UTC

    The response team has addressed the issue impacting Shopify and continues to monitor service to ensure the return of full service for all customers.

  4. resolved Mar 02, 2026, 10:24 AM UTC

    The Shopify service has been fully restored.

Read the full incident report →

Critical February 24, 2026

Avalara Cross Border Quoting Service Degradation

Detected by Pingoru
Feb 24, 2026, 12:12 AM UTC
Resolved
Feb 24, 2026, 01:35 AM UTC
Duration
1h 23m
Affected: Cross Border Quoting
Timeline · 3 updates
  1. investigating Feb 24, 2026, 12:12 AM UTC

    Avalara Cross Border Quoting customers may be experiencing degraded service levels. A response team is actively investigating the issue. This page will be kept up to date with new information.

  2. monitoring Feb 24, 2026, 12:58 AM UTC

    The response team has addressed the issue impacting Avalara Cross Border Quoting and continues to monitor service to ensure the return of full service for all customers.

  3. resolved Feb 24, 2026, 01:35 AM UTC

    The Avalara Cross Border Quoting service has been fully restored.

Read the full incident report →