Avalara incident

Avalara Exemption Certificate Management - backlog of tasks are causing a delay in processing

Minor Resolved View vendor source →

Avalara experienced a minor incident on April 20, 2026 affecting Background Tasks, lasting 6h 45m. The incident has been resolved; the full update timeline is below.

Started
Apr 20, 2026, 07:06 PM UTC
Resolved
Apr 21, 2026, 01:52 AM UTC
Duration
6h 45m
Detected by Pingoru
Apr 20, 2026, 07:06 PM UTC

Affected components

Background Tasks

Update timeline

  1. investigating Apr 20, 2026, 07:06 PM UTC

    Avalara Exemption Certificate Management customers may be experiencing degraded service levels. A response team is actively investigating the issue. This page will be kept up to date with new information.

  2. identified Apr 21, 2026, 12:00 AM UTC

    Avalara Exemption Certificate Management customers may be experiencing degraded service levels. The response team has identified the issue and is urgently working on a resolution. This page will be kept up to date with new information.

  3. monitoring Apr 21, 2026, 01:51 AM UTC

    The response team has addressed the issue impacting Avalara Exemption Certificate Management and continues to monitor service to ensure the return of full service for all customers.

  4. resolved Apr 21, 2026, 01:52 AM UTC

    The Avalara Exemption Certificate Management service has been fully restored.