Avalara incident
Avalara Exemption Certificate Management - backlog of tasks are causing a delay in processing
Affected components
Update timeline
- investigating Apr 20, 2026, 07:06 PM UTC
Avalara Exemption Certificate Management customers may be experiencing degraded service levels. A response team is actively investigating the issue. This page will be kept up to date with new information.
- identified Apr 21, 2026, 12:00 AM UTC
Avalara Exemption Certificate Management customers may be experiencing degraded service levels. The response team has identified the issue and is urgently working on a resolution. This page will be kept up to date with new information.
- monitoring Apr 21, 2026, 01:51 AM UTC
The response team has addressed the issue impacting Avalara Exemption Certificate Management and continues to monitor service to ensure the return of full service for all customers.
- resolved Apr 21, 2026, 01:52 AM UTC
The Avalara Exemption Certificate Management service has been fully restored.
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