Avalara incident

AvaTax and MyLodge Phone Support Service Degradation

Minor Resolved View vendor source →

Avalara experienced a minor incident on June 2, 2026 affecting Avalara Main Number and Avalara Enterprise Support Number and 1 more component, lasting 13h 7m. The incident has been resolved; the full update timeline is below.

Started
Jun 02, 2026, 03:30 PM UTC
Resolved
Jun 03, 2026, 04:37 AM UTC
Duration
13h 7m
Detected by Pingoru
Jun 02, 2026, 03:30 PM UTC

Affected components

Avalara Main NumberAvalara Enterprise Support NumberMyLodge Support Number

Update timeline

  1. identified Jun 02, 2026, 05:24 PM UTC

    A third-party vendor supporting our customer support phone system is currently experiencing an issue. As a result, customers contacting support by phone may encounter increased hold times. There is no impact to Avalara product availability or functionality. We are monitoring the vendor's recovery efforts and will provide updates as they become available.

  2. resolved Jun 03, 2026, 04:37 AM UTC

    The third-party vendor supporting our customer support phone system has mitigated the impact, and contacts are now routing as expected.