Avalara incident

Avalara Exemption Certificate Management - backlog of tasks are causing a delay in processing

Minor Resolved View vendor source →

Avalara experienced a minor incident on April 1, 2026 affecting Background Tasks, lasting 1d 23h. The incident has been resolved; the full update timeline is below.

Started
Apr 01, 2026, 03:49 PM UTC
Resolved
Apr 03, 2026, 03:49 PM UTC
Duration
1d 23h
Detected by Pingoru
Apr 01, 2026, 03:49 PM UTC

Affected components

Background Tasks

Update timeline

  1. investigating Apr 01, 2026, 03:49 PM UTC

    We are currently investigating this issue.

  2. monitoring Apr 02, 2026, 07:05 AM UTC

    Avalara Exemption Certificate Management team has addressed the backlog of tasks that caused delay in processing and continues to monitor service to ensure the return of full service for all customers.

  3. resolved Apr 02, 2026, 07:08 AM UTC

    The Avalara Exemption Certificate Management service has been fully restored.