Atlantic.Net experienced a critical incident on November 25, 2024 affecting New York, New York (USA-East-2), lasting 7h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 25, 2024, 02:49 PM UTC
We are currently investigating an outage impacting several customers in the New York data center. We have yet to determine the cause of the outage and will continue to provide updates here. You can contact us via email or phone number using the information below. Please be advised that, due to this incident, our support line is currently busy and there may be a delay in reaching us over the phone. Toll Free: (888)618-3282 International: +1-321-206-3734 Email: [email protected]
- identified Nov 25, 2024, 03:42 PM UTC
The issue has been identified and our escalations and networking teams are working on a solution.
- monitoring Nov 25, 2024, 09:14 PM UTC
A fix has been implemented and we continue to monitor performance in the New York data center.
- resolved Nov 25, 2024, 10:29 PM UTC
This incident has been resolved.