Atlantic.Net experienced a major incident on April 23, 2025 affecting Cloud Services - User Signups and Cloud Services - User Portal and 1 more component, lasting 4h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 23, 2025, 07:49 PM UTC
We are currently investigating an issue that is affecting access to customer services, such as the Cloud Customer Portal, the Helpdesk ticketing system, and our support phone line. Consequently, we may be unable to receive support requests at this time. We are diligently working to identify and resolve this incident, and we will provide more detail as soon as possible. Atlantic.Net Support Team [email protected] Toll Free: 1-866-618-DATA (3282) International: +1-321-206-3734
- investigating Apr 23, 2025, 08:52 PM UTC
We are continuing to investigate this issue.
- monitoring Apr 23, 2025, 09:21 PM UTC
Function has been restored to all affected services. We continue to monitor these services for stability as we complete our investigation of the incident.
- resolved Apr 23, 2025, 11:54 PM UTC
Greetings, We are pleased to inform you that the internal networking issue has been resolved. Our teams have completed the necessary investigations and corrective actions to restore affected services to normal operation. We appreciate your patience and understanding while we worked to address this matter. As a precaution, we recommend sending out a few test emails to ensure that all aspects of your service are functioning as expected. Should you notice any continued irregularities or have additional concerns, please don’t hesitate to contact our Support Team for further assistance. Atlantic.Net Support Toll Free: 1-888-618-DATA (3282) International: +1-321-206-3734