Atlantic.Net experienced a major incident on March 12, 2025 affecting Ashburn, Virginia (USA-East-3), lasting 3h 37m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Mar 12, 2025, 03:10 PM UTC
Atlantic.Net’s goal is to provide you with the most dependable and flexible hosting infrastructure in the industry. To ensure the most reliable service, we are notifying you of the following incident. ~~Incident~~ Location: ASH-VA Services: Networking Impact: Monitoring indicates packet loss for one of our redundant carrier for the Ashburn data center. Our Network Operations team is turning down the relevant carrier link in order to fail over traffic. ~~Customer Support~~ If you have any questions regarding this incident, please contact our Customer Support Department at [email protected]. We are currently experiencing a high volume of calls at this time, so there may be some wait time. Toll Free: (888)618-3282 International: +1-321-206-3734 Email: [email protected]
- monitoring Mar 12, 2025, 03:19 PM UTC
The affected carrier link has been turned down and we are currently operating with reduced redundancy. We are monitoring the effects to ensure network conditions improve.
- monitoring Mar 12, 2025, 04:06 PM UTC
Our Network Operations team is re-enabling the previously affect carrier link to restore regular redundancy at the Ashburn site. The Support Team will continue to assist specific customers with any lingering issues related to this incident.
- resolved Mar 12, 2025, 06:48 PM UTC
This incident has been resolved.