Atlantic.Net incident
ORL-FL | Partial Phone Support Service Failure
Atlantic.Net experienced a notice incident on April 24, 2025 affecting Orlando, Florida (USA-East-1) and Support Portal, lasting 1d 4h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Apr 24, 2025, 01:33 PM UTC
We are currently experiencing technical difficulties with our phone lines. Currently, the primary phone number for our Support staff, 1 (888) 618-3282, cannot be reached. We are working closely with our upstream carrier to resolve this issue. We apologize for any inconvenience this may have caused, and we are working to resolve the issue as quickly as possible. Support may still be reached via the following phone numbers as normal: US: 1 (866) 618-3282 International: 1 (321) 206-3734 During our investigation, if you experience any difficulties with the additional numbers provided above, we ask that you please email our support team at [email protected]. Our team is available 24/7 to address any concerns you may have, and they will respond to your email as soon as possible. Thank you for your continued patience.
- resolved Apr 25, 2025, 06:07 PM UTC
This incident has been resolved.