Aspire Software Outage History
Aspire Software is up right nowPingoru has recorded 40 incidents for Aspire Software: 21 in the last 12 months and 11 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 3 of 720 (0%) |
| May 2026 | 2 | 3 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 2 | 76 of 744 (10%) |
| August 2026 | 3 | 7 of 744 (1%) |
| September 2026 | 7 | 165 of 720 (23%) |
| October 2026 | 1 | 6 of 513 (1%) |
Incidents, newest first
Major October 7, 2026 Aspire Experiencing Issue 6h 7m Aspire Core, Aspire Mobile
Started Oct 07, 2026, 03:28 PM UTC· resolved Oct 07, 2026, 09:35 PM UTC
- investigating Oct 07, 2026, 03:28 PM UTC
Some users may experience an issue accessing Aspire. We are actively investigating the issue and will provide updates as they are available. We apologize for any inconvenience.
- identified Oct 07, 2026, 03:59 PM UTC
Our third party provider has identified an issue on their end and is actively working on a resolution. We will continue to provide additional updates as they are available.
- monitoring Oct 07, 2026, 06:20 PM UTC
The issue with our third party provider has been resolved. We are continuing to monitor from our side and will update here if the problem reoccurs. Should you experience this issue again, please reach out to AspireCare and we will be happy to assist promptly. Thank you!
- resolved Oct 07, 2026, 09:35 PM UTC
At this time, this issue is resolved. Should you experience any issues with Aspire, please submit a case to AspireCare and we will be happy to assist. Thank you!
Notice September 16, 2026 AspireCare Case Creation Delay 1h 18m
Started Sep 16, 2026, 12:37 PM UTC· resolved Sep 16, 2026, 01:55 PM UTC
- identified Sep 16, 2026, 12:37 PM UTC
The AspireCare ticketing system is currently experiencing performance degradation due to an issue with our provider. Power users may experience issues when attempting to navigate to the Help Hub or submitting support cases, and responses may be delayed on cases that are submitted. We anticipate this issue being resolved within the next hour. Thank you.
- resolved Sep 16, 2026, 01:55 PM UTC
At this time, the issue has been resolved by our provider and AspireCare access should now function as intended.
Minor September 11, 2026 Aspire Experiencing Intermittent Errors 2h 25m
Started Sep 11, 2026, 06:20 PM UTC· resolved Sep 11, 2026, 08:45 PM UTC
- resolved Sep 11, 2026, 08:13 PM UTC
We identified intermittent errors affecting Aspire between 1:20pm-1:40pm and 3:15pm-3:45 pm EST due to cloud provider issues. All services are restored and we are continuing to monitor and work with our cloud provider. Please contact AspireCare if you continue to experience difficulties.
Minor September 9, 2026 Issue With Earned Revenue in Previous Month 16h 17m Aspire Core
Started Sep 09, 2026, 08:56 PM UTC· resolved Sep 10, 2026, 01:14 PM UTC
- identified Sep 09, 2026, 08:56 PM UTC
We have identified an issue where completing a work ticket is causing revenue from open months to be moved to the month selected. At this time, if you have not closed your month, we recommend waiting to do so. If you have already closed your month, no action is required at this time, and we will follow up with next steps once the issue is resolved. Please be on the lookout for follow up communication from our team via email regarding this issue and recommended next steps.
- resolved Sep 10, 2026, 01:14 PM UTC
This issue has been resolved. Please be on the lookout for follow up communication from our team via email regarding this issue and recommended next steps.
Minor September 9, 2026 Aspire Experiencing Intermittent Slowness and Errors for Some Customers 2h 56m Aspire Core
Started Sep 09, 2026, 01:49 PM UTC· resolved Sep 09, 2026, 04:45 PM UTC
- investigating Sep 09, 2026, 01:49 PM UTC
Users may experience intermittent slowness and errors when working within Aspire. We are actively investigating the issue and will update once more information is available.
- identified Sep 09, 2026, 02:39 PM UTC
The issue has been identified and our team is actively working to resolve the issue. Thank you for your patience.
- identified Sep 09, 2026, 03:30 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Sep 09, 2026, 03:32 PM UTC
We have implemented mitigating measures and Aspire should now perform as intended. We will continue to monitor for performance. Should you continue to experience slowness or errors within Aspire, please contact Aspire Care and we will be happy to assist. Thank you!
- resolved Sep 09, 2026, 04:45 PM UTC
This incident has been resolved.
Major September 3, 2026 Aspire Experiencing Errors in Work Tickets 1h 55m Aspire Core
Started Sep 03, 2026, 06:52 PM UTC· resolved Sep 03, 2026, 08:47 PM UTC
- investigating Sep 03, 2026, 06:52 PM UTC
We are currently investigating reports of errors affecting the Work Tickets module. Our team is actively working to identify the root cause, and we will provide further updates as more information becomes available.
- identified Sep 03, 2026, 07:26 PM UTC
We have identified the root cause of the issue and our team is currently working toward a resolution. We will provide further updates as soon as more information becomes available.
- resolved Sep 03, 2026, 08:47 PM UTC
The incident has been resolved.
Major August 31, 2026 Micosoft 365 Sync Outage 1d 16h Email & Calendar Sync
Started Aug 31, 2026, 08:53 PM UTC· resolved Sep 02, 2026, 01:34 PM UTC
- monitoring Aug 31, 2026, 08:53 PM UTC
We are currently monitoring an issue affecting Microsoft 365 Email/Calendar Sync. This is due to a widespread Microsoft 365 service outage. You can track the official status updates here: https://status.cloud.microsoft/m365/
- resolved Sep 02, 2026, 01:34 PM UTC
Microsoft has reported this issue should be resolved.
Notice August 31, 2026 Aspire Experiencing Sporadic Errors for a Small Percentage of Users –
Started Aug 31, 2026, 12:00 PM UTC· resolved Aug 31, 2026, 12:00 PM UTC
- resolved Aug 31, 2026, 04:48 PM UTC
Some users experienced sporadic errors between 7am and 11am CDT due to an issue with a third party provider. The issue should now be resolved. If you are still experiencing issues with accessing Aspire, please reach out to AspireCare and we will be happy to help.
Minor August 4, 2026 Aspire Potential Slowness - Midwest Region 4h 14m Aspire Core
Started Aug 04, 2026, 02:30 PM UTC· resolved Aug 04, 2026, 06:45 PM UTC
- identified Aug 04, 2026, 02:30 PM UTC
We are investigating reports of network latency and service disruptions in the Midwest area. Our team is working with our cloud provider to resolve these connectivity issues and will provide updates as they become available.
- monitoring Aug 04, 2026, 03:34 PM UTC
We have observed improvements in performance and are continuing to monitor the situation closely. We will provide further updates as more information becomes available.
- resolved Aug 04, 2026, 06:45 PM UTC
Functionality has been restored. Please reach out to Aspire Care if you continue to experience issues.
Critical July 23, 2026 Aspire Experiencing Errors/Slowness 3h 45m Aspire Core, Aspire Mobile
Started Jul 23, 2026, 03:16 PM UTC· resolved Jul 23, 2026, 07:02 PM UTC
- investigating Jul 23, 2026, 03:16 PM UTC
We’re currently experiencing Slowness/Errors within Aspire. Our team is actively investigating the issue and working to restore functionality as quickly as possible. We apologize for the inconvenience and will post regular updates on our progress.
- identified Jul 23, 2026, 03:33 PM UTC
3rd Party Service Availability Issue We are actively investigating an issue with a 3rd party service provider that may be causing a service interruption. We will provide additional details as we learn more. We greatly appreciate your patience & understanding as we work with our partner towards a resolution.
- identified Jul 23, 2026, 04:47 PM UTC
Our 3rd party provider has identified the the issue impacting Aspire and is actively implementing a fix. We will continue to provide updates on the progress.
- monitoring Jul 23, 2026, 05:00 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 23, 2026, 07:02 PM UTC
The issue has been resolved. Although our 3rd party service provider is still facing issues we have mitigated the issues.
Minor July 10, 2026 Aspire Experiencing an Issue with Saving Some Time Entries 3d Aspire Core
Started Jul 10, 2026, 12:55 PM UTC· resolved Jul 13, 2026, 01:18 PM UTC
- investigating Jul 10, 2026, 12:55 PM UTC
We’re currently experiencing an issue with Time Entry, where some entries will not allow approvals to go through. Our team is actively investigating the issue and working to restore functionality as quickly as possible. We apologize for the inconvenience and will post regular updates on our progress. Next Update: 9:00 AM Central
- investigating Jul 10, 2026, 01:56 PM UTC
We are continuing to investigate the issue. We appreciate your patience as we work to restore functionality. Thank you. Next Update: 10:00 AM Central
- investigating Jul 10, 2026, 02:57 PM UTC
We are continuing to investigate the issue. We appreciate your patience as we work to restore functionality. Thank you. Next Update: 11:00 AM Central
- investigating Jul 10, 2026, 03:56 PM UTC
We are continuing to investigate the issue. We appreciate your patience as we work to restore functionality. Thank you. Next Update: 12:00 PM Central
- identified Jul 10, 2026, 05:08 PM UTC
The issue has been identified and a fix is currently being tested. We appreciate your patience as we work to restore functionality. Thank you. Next Update: 1:00 PM Central
- identified Jul 10, 2026, 06:07 PM UTC
The issue has been identified and a fix is currently being tested. We appreciate your patience as we work to restore functionality. Thank you. Next Update: 2:00 PM Central
- identified Jul 10, 2026, 06:56 PM UTC
The issue has been identified and a fix is currently being tested. We appreciate your patience as we work to restore functionality. Thank you. Next Update: 3:00 PM Central
- monitoring Jul 10, 2026, 07:59 PM UTC
The issue has been identified and a fix is currently being implemented. We appreciate your patience as we work to restore functionality. We will continue to monitor the situation. Thank you. Next Update: 4:00 PM Central
- monitoring Jul 10, 2026, 08:32 PM UTC
We have successfully deployed the fix for this issue. We will continue to monitor to ensure functionality is fully restored. If you are still receiving errors when approving time entries, please submit a case to AspireCare. Thank you for your patience and understanding.
- resolved Jul 13, 2026, 01:18 PM UTC
This issue has been resolved. If you are still receiving errors when approving time entries, please submit a case to AspireCare. Thank you for your patience and understanding.
Major May 7, 2026 Aspire Experiencing PIN Issue 2h 35m Aspire Core, Aspire Mobile
Started May 07, 2026, 12:31 PM UTC· resolved May 07, 2026, 03:06 PM UTC
- identified May 07, 2026, 12:31 PM UTC
Some Aspire users may be experiencing errors while trying to log in with their PIN. Our team is actively investigating the issue and working to restore full functionality as quickly as possible. We apologize for the inconvenience and will provide regular updates. Next Update: 930 CDT
- identified May 07, 2026, 01:55 PM UTC
We are continuing to work on a fix for the PIN issue. We appreciate your patience as our team works to implement a solution. Next Update: 10:00 AM CDT
- identified May 07, 2026, 01:58 PM UTC
We are continuing to work on a fix for this issue.
- identified May 07, 2026, 02:02 PM UTC
At 10:05 EDT, there will be a brief disruption while we deploy a fix. We apologize for the inconvenience.
- monitoring May 07, 2026, 02:18 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 07, 2026, 03:06 PM UTC
The ability to use PINs has been restored. Please contact Aspire Care if you continue to experience issues.
Major April 21, 2026 Aspire Experiencing Slowness/Errors 3h 12m Aspire Core
Started Apr 21, 2026, 12:30 PM UTC· resolved Apr 21, 2026, 03:43 PM UTC
- investigating Apr 21, 2026, 12:30 PM UTC
Some Aspire users may be experiencing errors and/or slower performance than expected. Our team is actively investigating the issue and working to restore functionality as quickly as possible. We apologize for the inconvenience and will post regular updates on our progress. Next Update: 8:00am CDT
- investigating Apr 21, 2026, 12:39 PM UTC
We are continuing to investigate this issue.
- investigating Apr 21, 2026, 01:00 PM UTC
We are continuing to investigate this issue. Next Update: 8:30am CDT
- monitoring Apr 21, 2026, 01:29 PM UTC
The issue has been identified and corrective measures taken. We will continue to monitor for any additional errors. Should you continue to experience issues with Aspire's performance, please reach out to AspireCare. We apologize for the inconvenience this has caused. Thank you.
- resolved Apr 21, 2026, 03:43 PM UTC
The issue has been resolved. Should you continue to experience issues with Aspire's performance, please reach out to AspireCare. We apologize for the inconvenience this has caused. Thank you.
Major February 23, 2026 Aspire Mobile Issue 6d 21h Aspire Mobile
Started Feb 23, 2026, 08:19 PM UTC· resolved Mar 02, 2026, 05:34 PM UTC
- identified Feb 23, 2026, 08:19 PM UTC
We are currently aware of a technical issue affecting the Aspire Mobile App. Some users are experiencing a crash immediately upon launching the application, which prevents the app from opening. Our engineering team is working urgently on a fix. In the meantime, we recommend the following steps to maintain your access: If you have NOT updated to ver. 1.41* yet: Please do not update the app manually. We also recommend temporarily disabling auto-updates in your device settings. For step-by-step instructions, please refer to the appropriate guide for your device: iOS - https://support.apple.com/en-us/102629 Android - https://support.google.com/googleplay/answer/113412#auto If you HAVE already updated to ver. 1.41*: if the app is working normally: No action is required—you may carry on as usual. If the app is currently crashing: Please perform a clean uninstall and reinstall. This has proven to be an effective workaround for the majority of our users while we finalize a permanent fix. What happens next? We are deploying a stable build labeled version 1.42* (which contains the features of version 1.40). Due to app store review processes, it may take 6–12 hours for this version to become available. We will notify you the moment it is ready for download. We sincerely apologize for this disruption and are working toward a prompt resolution. If you have any questions, please reach out to AspireCare. How to Check Your Version Number If you are unsure which version you are running, you can verify it through your device settings: On iOS: Go to Settings > General > iPhone Storage > scroll down and select Aspire Mobile. The version number will be listed directly under the app name. On Android: The Shortcut: Long-press the Aspire Mobile icon on your home screen and tap the "i" (App Info) icon. The Settings Path: Go to Settings > Apps > Aspire Mobile. Scroll to the bottom to find the version number.
- identified Feb 24, 2026, 02:12 PM UTC
The updated Aspire Mobile App (version 1.42) is now available in the Google Play Store and is ready for download. If you are utilizing an Android device, please download this update to continue using Aspire Mobile. The iOS version (1.42) is still pending approval in the Apple App Store. We will notify you as soon as the update is available for iOS users.
- identified Feb 24, 2026, 02:54 PM UTC
The iOS Aspire Mobile App (version 1.42) is now published and available for download in the App Store. If you are utilizing an iOS device, please download this update to continue using Aspire Mobile.
- monitoring Feb 24, 2026, 02:58 PM UTC
Version 1.42 of Aspire Mobile has been published for download in both the Google Play Store and Apple App Store. We continue to monitor the situation to ensure application performance is stable. Should you continue to experience issues with Aspire Mobile after downloading the update, please reach out to AspireCare to assist.
- resolved Mar 02, 2026, 05:34 PM UTC
This issue has been resolved with the release of Aspire Mobile version 1.43. This update is now available in both the iOS app store and the Google Play store. Should you have any additional questions or concerns, please contact AspireCare and we will be happy to help in any way we can. Thank you!
Notice December 22, 2025 Aspire Experiencing Issue With QBO 2h 17m Aspire Core
Started Dec 22, 2025, 03:46 PM UTC· resolved Dec 22, 2025, 06:03 PM UTC
- identified Dec 22, 2025, 03:46 PM UTC
We’re currently experiencing an issue with the QuickBooks Online sync feature within Aspire. Our team is actively investigating the issue and working to restore functionality as quickly as possible. We apologize for the inconvenience and will post regular updates on our progress, and we will provide an update within the next hour.
- monitoring Dec 22, 2025, 04:36 PM UTC
We are seeing signs that the issue has been resolved, and you should now be able to resync with QuickBooks Online. We will continue to monitor this issue. Should you continue to experience issues with QuickBooks Online and Aspire, please submit a ticket to AspireCare so we can promptly assist. Thank you!
- resolved Dec 22, 2025, 06:03 PM UTC
At this time, this issue has been fully resolved. Should you experience any additional issues with QuickBooks Online and Aspire, please submit a ticket to AspireCare so we can promptly assist. Thank you!
Notice November 18, 2025 Cloudflare Outage (Aspire Core Services Unaffected) 4h 6m
Started Nov 18, 2025, 02:56 PM UTC· resolved Nov 18, 2025, 07:02 PM UTC
- monitoring Nov 18, 2025, 02:56 PM UTC
We are monitoring a global Cloudflare outage affecting internet infrastructure. Please be advised that our core platform remains fully operational and your daily workflows are unaffected. However, third-party integrations—such as SMS, email, accounting syncs, and GPS—may experience interruptions if those external providers rely on Cloudflare. We have identified the Aspire User Guide is currently unavailable as our provider uses Cloudflare. If you encounter issues with these specific tools, we recommend checking the status pages of the respective providers. We will continue to monitor the situation.
- resolved Nov 18, 2025, 07:02 PM UTC
This incident has been resolved.
Critical October 29, 2025 Aspire Core Experiencing Outage 18h 58m Aspire Core
Started Oct 29, 2025, 04:17 PM UTC· resolved Oct 30, 2025, 11:15 AM UTC
- identified Oct 29, 2025, 04:17 PM UTC
We are currently experiencing an outage with Aspire Core. It appears this is related to a broader Microsoft Azure outage impacting its hosting services. We will continue to monitor this situation. We apologize for the inconvenience and will post regular updates on our progress. Next Update: 12:15 PM Central
- identified Oct 29, 2025, 05:16 PM UTC
Microsoft is continuing to investigate the issue that is affecting Aspire Core. We appreciate your patience on this matter. Next Update: 1:15 PM Central
- identified Oct 29, 2025, 06:16 PM UTC
Microsoft is still continuing to investigate the issue that is affecting Aspire Core. We appreciate your continued patience on this matter. Next Update: 2:15 PM Central
- identified Oct 29, 2025, 07:16 PM UTC
Microsoft has Identified the cause as a inadvertant configuration change and are working to get it restored. We will continue to post updates on the progress. Next Update: 3:15 PM Central
- monitoring Oct 29, 2025, 08:23 PM UTC
Microsoft has initiated changes to mitigate the issue. They are expecting the issue to be resolved within the next couple hours. We are monitoring the situation and will provide updates on further progress. Next Update: 4:30 pm Central
- monitoring Oct 29, 2025, 09:31 PM UTC
Access has been restored, but intermittent interruptions may be experienced as Microsoft completes the restoration process. The issue was caused by a global outage with Microsoft Azure, which impacted many software services across the internet. Please reach out to AspireCare if you have any questions.
- resolved Oct 30, 2025, 11:15 AM UTC
Aspire Core functionality has been restored. Please reach out to Aspire Care if you continue to experience issues.
Major August 26, 2025 Aspire Core Experiencing a Partial Outage 10m Aspire Core
Started Aug 26, 2025, 05:30 PM UTC· resolved Aug 26, 2025, 05:41 PM UTC
- investigating Aug 26, 2025, 05:30 PM UTC
We’re currently experiencing an issue where some customers may receive errors when navigating through Aspire Core. Our team is actively investigating the issue and working to restore functionality as quickly as possible. We apologize for the inconvenience and will post regular updates on our progress. Next Update: 3:30 EDT
- resolved Aug 26, 2025, 05:41 PM UTC
Aspire Core functionality has been restored. Please reach out to Aspire Care if you continue to experience issues.
Notice August 18, 2025 Aspire Experienced Slowness –
Started Aug 18, 2025, 03:18 PM UTC· resolved Aug 18, 2025, 03:18 PM UTC
- resolved Aug 18, 2025, 03:18 PM UTC
We experienced an issue where some customers may have experienced slowness in Aspire Core. Our team addressed the issue and restored functionality as quickly as possible. We apologize for the inconvenience.
Minor August 7, 2025 Aspire Core Search Functionality Experiencing Slowness 29m Aspire Core
Started Aug 07, 2025, 05:15 PM UTC· resolved Aug 07, 2025, 05:45 PM UTC
- identified Aug 07, 2025, 05:15 PM UTC
We’re currently experiencing issues with slowness and unresponsiveness for some customers, specifically with search functionality. Our team is actively investigating the issue and working to restore functionality as quickly as possible. We apologize for the inconvenience.
- resolved Aug 07, 2025, 05:45 PM UTC
Aspire Core functionality, specifically search pages, have been restored. We continue to monitor closely to ensure all services are operational. Please reach out to Aspire Care if you continue to experience issues.
Minor August 6, 2025 Aspire Experiencing Slowness 1h 22m Aspire Core
Started Aug 06, 2025, 11:50 AM UTC· resolved Aug 06, 2025, 01:12 PM UTC
- investigating Aug 06, 2025, 12:10 PM UTC
We’re currently experiencing an issue where some customers may be unable to access Aspire Core. Our team is actively investigating the issue and working to restore functionality as quickly as possible. We apologize for the inconvenience and will post regular updates on our progress.
- resolved Aug 06, 2025, 01:12 PM UTC
Aspire Core functionality has been restored. We continue to monitor closely to ensure all services are operational. Please reach out to Aspire Care if you continue to experience issues.
Minor August 4, 2025 Aspire Core Experiencing Slowness 34m Aspire Core
Started Aug 04, 2025, 03:48 PM UTC· resolved Aug 04, 2025, 04:22 PM UTC
- identified Aug 04, 2025, 03:48 PM UTC
We’re currently experiencing issues with slowness and unresponsiveness for some customers. Our team is actively investigating the issue and working to restore functionality as quickly as possible. We apologize for the inconvenience.
- resolved Aug 04, 2025, 04:22 PM UTC
Aspire Core functionality, specifically search pages, have been restored. We continue to monitor closely to ensure all services are operational. Please reach out to Aspire Care if you continue to experience issues.
Minor July 29, 2025 Aspire Core Experiencing Access Issues 49m Aspire Core
Started Jul 29, 2025, 01:10 PM UTC· resolved Jul 29, 2025, 01:59 PM UTC
- investigating Jul 29, 2025, 01:10 PM UTC
We’re currently experiencing an issue where some customers may be experiencing issues accessing Aspire Core. Our team is actively investigating the issue and working to restore functionality as quickly as possible. We apologize for the inconvenience and will post regular updates on our progress.
- resolved Jul 29, 2025, 01:59 PM UTC
Aspire Core functionality has been restored. Please reach out to Aspire Care if you continue to experience issues.