Aspire Software experienced a notice incident on September 16, 2026, lasting 1h 18m. The incident has been resolved; the full update timeline is below.
Update timeline
- identified Sep 16, 2026, 12:37 PM UTC
The AspireCare ticketing system is currently experiencing performance degradation due to an issue with our provider. Power users may experience issues when attempting to navigate to the Help Hub or submitting support cases, and responses may be delayed on cases that are submitted. We anticipate this issue being resolved within the next hour. Thank you.
- resolved Sep 16, 2026, 01:55 PM UTC
At this time, the issue has been resolved by our provider and AspireCare access should now function as intended.