Aspire Software experienced a major incident on May 7, 2026 affecting Aspire Core and Aspire Mobile, lasting 2h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 07, 2026, 12:31 PM UTC
Some Aspire users may be experiencing errors while trying to log in with their PIN. Our team is actively investigating the issue and working to restore full functionality as quickly as possible. We apologize for the inconvenience and will provide regular updates. Next Update: 930 CDT
- identified May 07, 2026, 01:55 PM UTC
We are continuing to work on a fix for the PIN issue. We appreciate your patience as our team works to implement a solution. Next Update: 10:00 AM CDT
- identified May 07, 2026, 01:58 PM UTC
We are continuing to work on a fix for this issue.
- identified May 07, 2026, 02:02 PM UTC
At 10:05 EDT, there will be a brief disruption while we deploy a fix. We apologize for the inconvenience.
- monitoring May 07, 2026, 02:18 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 07, 2026, 03:06 PM UTC
The ability to use PINs has been restored. Please contact Aspire Care if you continue to experience issues.