Aspire Software incident

Issue With Earned Revenue in Previous Month

Aspire Software experienced a minor incident on September 9, 2026 affecting Aspire Core, lasting 16h 17m. The incident has been resolved; the full update timeline is below.

Started: Sep 09, 2026, 08:56 PM UTC
Resolved: Sep 10, 2026, 01:14 PM UTC
Duration: 16h 17m
Detected by Pingoru: Sep 09, 2026, 08:56 PM UTC

Affected components

Aspire Core

Update timeline

identified Sep 09, 2026, 08:56 PM UTC

We have identified an issue where completing a work ticket is causing revenue from open months to be moved to the month selected. At this time, if you have not closed your month, we recommend waiting to do so. If you have already closed your month, no action is required at this time, and we will follow up with next steps once the issue is resolved. Please be on the lookout for follow up communication from our team via email regarding this issue and recommended next steps.
resolved Sep 10, 2026, 01:14 PM UTC

This issue has been resolved. Please be on the lookout for follow up communication from our team via email regarding this issue and recommended next steps.