Aspire Software experienced a critical incident on July 23, 2026 affecting Aspire Core and Aspire Mobile, lasting 3h 45m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 23, 2026, 03:16 PM UTC
We’re currently experiencing Slowness/Errors within Aspire. Our team is actively investigating the issue and working to restore functionality as quickly as possible. We apologize for the inconvenience and will post regular updates on our progress.
- identified Jul 23, 2026, 03:33 PM UTC
3rd Party Service Availability Issue We are actively investigating an issue with a 3rd party service provider that may be causing a service interruption. We will provide additional details as we learn more. We greatly appreciate your patience & understanding as we work with our partner towards a resolution.
- identified Jul 23, 2026, 04:47 PM UTC
Our 3rd party provider has identified the the issue impacting Aspire and is actively implementing a fix. We will continue to provide updates on the progress.
- monitoring Jul 23, 2026, 05:00 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 23, 2026, 07:02 PM UTC
The issue has been resolved. Although our 3rd party service provider is still facing issues we have mitigated the issues.