Aspire Software experienced a major incident on October 7, 2026 affecting Aspire Core and Aspire Mobile, lasting 6h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 07, 2026, 03:28 PM UTC
Some users may experience an issue accessing Aspire. We are actively investigating the issue and will provide updates as they are available. We apologize for any inconvenience.
- identified Oct 07, 2026, 03:59 PM UTC
Our third party provider has identified an issue on their end and is actively working on a resolution. We will continue to provide additional updates as they are available.
- monitoring Oct 07, 2026, 06:20 PM UTC
The issue with our third party provider has been resolved. We are continuing to monitor from our side and will update here if the problem reoccurs. Should you experience this issue again, please reach out to AspireCare and we will be happy to assist promptly. Thank you!
- resolved Oct 07, 2026, 09:35 PM UTC
At this time, this issue is resolved. Should you experience any issues with Aspire, please submit a case to AspireCare and we will be happy to assist. Thank you!