Resolved after 30 minutes, affecting EU Region, on August 7, 2026.
Between 09:00 UTC on 06 August 2026 and 08:30 UTC on 07 August 2026 , an update to the system that manages user logins prevented customers from logging in to the HPE UXI EU region dashboard. When attempting to log in users were returned to the login page. The issue has been resolved and login is now functioning normally.
Affected components
Update timeline
- identified Aug 07, 2026, 08:00 AM UTC
Users in the EU region are not able to access their dashboard. The incident started at 09:00 UTC on 06/08/2026. We have identified the problem and are working to restore the dashboard.
- monitoring Aug 07, 2026, 08:23 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 07, 2026, 08:31 AM UTC
This incident has been resolved.
- postmortem Aug 07, 2026, 11:28 AM UTC
Between 09:00 UTC on 06 August 2026 and 08:30 UTC on 07 August 2026 , an update to the system that manages user logins prevented customers from logging in to the HPE UXI EU region dashboard. When attempting to log in users were returned to the login page. The issue has been resolved and login is now functioning normally.
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