Aruba User Experience Insight incident

Unable to login: Customers not using Greenlake

Resolved after 9 hours 35 minutes, affecting US Region, on September 26, 2025.

monitoring Sep 26, 2025, 02:15 PM UTC

There is an ongoing issue with our login system for customers who are not using Greenlake. This is being blocked by our compliance provider and we are working with them to have it resolved as soon as possible.

Started
Sep 26, 2025, 02:15 PM UTC
Resolved
Sep 26, 2025, 11:50 PM UTC
Duration
9h 35m
Detected by Pingoru
Sep 26, 2025, 02:15 PM UTC

Affected components

US Region

Update timeline

  1. monitoring Sep 26, 2025, 02:15 PM UTC

    There is an ongoing issue with our login system for customers who are not using Greenlake. This is being blocked by our compliance provider and we are working with them to have it resolved as soon as possible.

  2. resolved Sep 26, 2025, 11:50 PM UTC

    This incident has been resolved.

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